Clay Cooley Volkswagen Of Richardson - Service Center

Bob was great. Explained everything required and when future requirements needed to be met. Helps with budgeting when work can be spread out over a 2 month span. Work done on headliner was perfect. Will future requirements needed to be met. Helps with budgeting when work can be spread out over a 2 month span. Work done on headliner was perfect. Will be back next month for new brakes. More

Every detail about what was going on with my car while it was being serviced was explained in great detail. They have an excellent and friendly staff who is willing to answer any question you may have. was being serviced was explained in great detail. They have an excellent and friendly staff who is willing to answer any question you may have. More

Fixed a wheel bushing that has been a problem for quite a while. Always have been satisfied with the overall experience with VW service at boardwalk and have recommended that my daughters consider buying VW while. Always have been satisfied with the overall experience with VW service at boardwalk and have recommended that my daughters consider buying VW Jetta, which they did recently. More

I visited the dealership concerning a warning light on my 2006 Tourareg. Terry listened carefully to my explanation of the problem and indicated that he would get a diagnosis as quickly as possible and provi 2006 Tourareg. Terry listened carefully to my explanation of the problem and indicated that he would get a diagnosis as quickly as possible and provide me with a service plan. He directed me to the lounge and told me he would let me know as soon as a diagnosis was made. In a matter of minutes he was back with the diagnosis and plan. He explained that a part was needed but it would need to be ordered but the car was safe to drive. Terry indicated that he would call when the part arrived. It turned out that the part needed to be sent from Germany so it was a couple of weeks before the actual service was provided. When the part was available Terry called me and set up an appointment to service the car. He said he would get to work on it as soon as I got to the dealership and that I could wait for it to be completed. He was a man of his word and I was ready to go in less that two hours with a clean and fully functioning automobile. Not only was Terry pleasant and easy to do business with he was also very considerate of my time. He gave me the option on both of my visits to either wait or be taken home by one of your outstanding and courteous drivers. In summary, I was pleased with the service I received and will return without hesitation the next time I need service. More

It was good as far as the services my car received, however I sat in this dealership for 3 and a half hours. The first time I was even updated on the status of my car I had already been sitting in the however I sat in this dealership for 3 and a half hours. The first time I was even updated on the status of my car I had already been sitting in the waiting area for over two hours. Had I known it would have taken that long to do the 30,000 mile servicing, I would have had a friend come and pick me up instead of sitting in the lobby listening to a screaming child for 2 and a half of the hours. Not exactly my ideal Saturday. More

Once again Ms. Johnson delivered with her exceptional customer service and professionalism. As always I will continue to have my car serviced at Boardwalk VW as long as Ms. Johnson is available to assis customer service and professionalism. As always I will continue to have my car serviced at Boardwalk VW as long as Ms. Johnson is available to assist my car needs. More

Called to schedule a last minute service before leaving town. They were able to get me in within the hour and completed the work quicker than promised and washed the car. Every experience with Boardwalk town. They were able to get me in within the hour and completed the work quicker than promised and washed the car. Every experience with Boardwalk Volkswagen has been excellent. More

The service is allways great at boardwalk. We have both a diesel Jetta and an Eos and it is always a pleasure to work with the service dept. diesel Jetta and an Eos and it is always a pleasure to work with the service dept. More

Ron Holomon was very customer oriented in dealing with me and trying to work with my extended warranty company to get the work required on my VW completed. He went above and beyond expectations in dealing w and trying to work with my extended warranty company to get the work required on my VW completed. He went above and beyond expectations in dealing with a very obsinate person at my warranty company. He also successfully presented my case for assistance from VOA to cover a portion of the repair costs on my car. More

As always, Tie was attentive, understanding and kind! Boardwalk was quick and fair in repairing the air conditioner in my 2006 VW Super Beetle! Tie made sure I was notified of all updates on repairs and Boardwalk was quick and fair in repairing the air conditioner in my 2006 VW Super Beetle! Tie made sure I was notified of all updates on repairs and made sure the "special equipment" in my Bug was disconnected and reconnected properly. I really appreciate her and the mechanic taking care of this situation. Both of them went beyond the scope of their respective job descriptions to make sure that I was a very satisfied customer! My thanks to Tie and Boardwalk VW! Bennie Dominguez More