Clay Cooley Volkswagen Of Richardson - Service Center

Kim Lewis was very attentive and responsive to our needs. Having had his help recently on some major repairs to our vehicle, we had an urgent situation arise when my daughter came home from college and a pr Having had his help recently on some major repairs to our vehicle, we had an urgent situation arise when my daughter came home from college and a problem developed in the car while she was on the highway coming home. I contacted his cell phone, and left him a message on a Saturday. He responded on Sunday, with instructions about what to do when bringing the car in for service early Monday morning. We needed to get the car repaired so that my daughter could get back down to school on Monday, and he worked hard to get our car repaired and she got back on the road on Monday afternoon. He worked with me on finding a small discount on the price (Volkswagen parts are not cheap), and was very friendly, responsive and attentive. When my wife and daughter picked up the car, he made it a point to greet them and had good customer contact. We appreciate Kim Lewis' customer service very much. More

Terry is very courteous, always responds quickly to phone calls and my car is serviced in a timely fashion Javier gave me a lift and was friendly and a safe driver. calls and my car is serviced in a timely fashion Javier gave me a lift and was friendly and a safe driver. More

The guys in the service department at Boardwalk VW are truly fantastic. I know that when I drop my car off it is in good hands. This is my first VW and a lease and I have been impressed by the quality of truly fantastic. I know that when I drop my car off it is in good hands. This is my first VW and a lease and I have been impressed by the quality of business at VW Boardwalk. The service department has been honest about the amount of time they will have my car, provide transport and thorough explanation of the service provided! Thank you VW! More

Tie Johnson is the reason I decided on a VW well the great design too but Tie was a big reason too. A friend of mine had a VW and of course I really liked and enjoyed his car and appreciated the attenti great design too but Tie was a big reason too. A friend of mine had a VW and of course I really liked and enjoyed his car and appreciated the attention to detail of the VW brand. One day I went along with him to Boardwalk VW b/c he was having car issues, and he got helped by Tie, she was so genuinely friendly that I was convinced that the VW brand was a great brand to be part off, smiling faces at the car shop, color me surprised! Well when the time came for a car purchase of my own I immediately went to VW, and on my first little battery issue I took it to VW Boardwalk and was excited to see Tie, she even remembered my friend and the situation of his visit months if not a year ago. I was and am very impressed and so excited to have her as a helping hand. I am a world class procrastinator and haven’t responded in a timely manner, but after a not so pleasant visit at the VW on Lemmon (although same owners.) I was reminded of how much better Tie and you all were, I will definitely drive that extra mile to go to boardwalk VW Richardson even if I am just a block from park cities VW, b/c you guys have Mrs. Johnson. In summary Tai is a very important part of your team! More

I ran over a dropped spare tire on 75 ... cracked my oil pan. Boardwalk arranged for a tow and did the repair right away ! I was able to go home with my car the same day. Very friendly service pan. Boardwalk arranged for a tow and did the repair right away ! I was able to go home with my car the same day. Very friendly service More

Terry is very friendly and cooperative. The only issue that I have is that the rattles in our Passat seem to not be corrected. If it weren't for the rattles the car would be perfect! that I have is that the rattles in our Passat seem to not be corrected. If it weren't for the rattles the car would be perfect! More

I bought my 2008 Jetta new from Boardwalk and have always had it serviced there. The people are friendly, the mechanics are great at what they do and the waiting room is clean. I have never had a bad experie had it serviced there. The people are friendly, the mechanics are great at what they do and the waiting room is clean. I have never had a bad experience there. When I purchase my next vehicle I will definitely use Boardwalk. More

I advised that the AM radio in the car wasn't working, which the employee wrote on the sheet, but didn't enter into the computer. As such, it wasn't working when I arrived to pick it up sicne know one kne which the employee wrote on the sheet, but didn't enter into the computer. As such, it wasn't working when I arrived to pick it up sicne know one knew to look at it. Granted, she was apologetic, but I was a bit irritated since I had specifically asked that it be checked out, along with the other issues (scheduled maintenance and replacement of the intake manifold.) I also found it a bit troubling that neither she nor the associate working at the desk where I came to make payment knew how to enter the code for the deductible. Given the time of day (around 6 PM on Friday the 8th)and that there were other customers in line behind me, this came across as slightly unprofessional. The car we brought in (2009 Passat)is the 4th car we have purchased from Boardwalk since 2005, and this is the first time I've had such an experience. I hope it is only a one-time fluke. More

Tie Johnson is an exceptional Service Manager! She always makes me feel like I am her only client, never rushes me into decisions, always explains things to me, returns calls promptly. I wouldn't tru always makes me feel like I am her only client, never rushes me into decisions, always explains things to me, returns calls promptly. I wouldn't trust my car to any other dealer in Dallas or any other Service Manager. Thank you Tie! More

i was very pleasantly surprised at my first visit to boardwalk vw ,i had just purchased a passatt for my daughter and feel to car was in great hands , the dealership was super clean and everyone i talke boardwalk vw ,i had just purchased a passatt for my daughter and feel to car was in great hands , the dealership was super clean and everyone i talked with was great and very helpful i got the impression that this is a highly trained team, tie johnson was fantastic and i felt like my car and service was important. i will be bringing my business to boardwalk, thanks dc More