Clay Cooley Volkswagen Of Richardson - Service Center

The service was great, beginning to end. He kept me up to date throughout the car's servicing process, and gave me an accurate estimate from the very beginning. date throughout the car's servicing process, and gave me an accurate estimate from the very beginning. More

I bought my car from this dealership. This was my 10,000 miles service. What I appreciated was that even though I did not have an appointment, they made every possible effort to accomodate my schedule. The miles service. What I appreciated was that even though I did not have an appointment, they made every possible effort to accomodate my schedule. The service was performed 30 minutes later. It was prompt and courteous. Much appreciated. Hector Guzman More

Kim Lewis really met & exceeded my expectations of my service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the won service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the wonderful prices & amazing customer service, especially for driving 6 hours to get to my appointment! More

I wish you had a category marked "super great" for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday hours and loaner cars. For all of us who work M-F that is a BIG plus! I trust Tie Johnson (Service Advisor) with my car's service needs and love doing business with her. I called in telling her I had a leak from something in the engine, she did the rest! She had a loaner reserved for me and I didn't have to wait more than 5 minutes for her to come over and process my car into the shop. She never makes me wait around for her, and I've noticed she gives the same great service to others too. She called to keep me informed of the repairs I needed and the car was ready when she said it would be. She always has a smile and a positive attitude. She is a great assest to your business. More

I have been taking our 2009 VW Jetta Sportwagen to this dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less to a dealership, thinking it was unnecessary and the prices would be too high. Actions speak louder than words, and the consistently excellent service, customer focus, and friendliness of the employees at Boardwalk Volkswagen in Richardson has made a believer out of me. To give you an idea of where I am coming from on this, I am quite stingy with my family's money, and the higher the price I am paying for something, the more picky and demanding I can become. In this case, I have always been happy, 100 percent of the time. I have always felt they really value me as a customer, especially Tie, my service advisor, and they put their money where their mouth is by offering discounts on service, honoring those discounts even when I forgot my coupon, or in some cases making a repair for free if they felt it was an issue that should have been recalled by the manufacturer but wasn't. That final item, to me, is above and beyond the call of duty, and is something that obviously would not happen if I took my vehicle to a mechanic who was not also a VW dealer. -MHamtil, Dallas, TX More

Tay was amazing!! She was extremely personable. She made me feel as if we had worked together for years; yet it was my first time to have her as a service advisor. Like many people, I always get nervous whe me feel as if we had worked together for years; yet it was my first time to have her as a service advisor. Like many people, I always get nervous when going to a dealership for work; fearful that I will get a high bill or be pushed into performing unnecessary service on my car. I didn't feel that was the case here. She and her team diagnosed the problem quickly and handled the maintenance at lightning speed; and at a reasonable price. I truly appreciate the service I received at Boardwalk Volkswagen! Thank you. I actually won't mind calling for service in the future; especially if Tay will be our service advisor. More

Kim provided truly exceptional customer service. This went beyond my expectations. I always expect great customer service from this dealership but Kim took it to a new level. He invested his own time to went beyond my expectations. I always expect great customer service from this dealership but Kim took it to a new level. He invested his own time to help me out and it reached the level of becoming personal for him. Kim represents the best example of customer service and his actions go a long way to contributing to a memorable consumer experience with the VW brand and this dealership. More

Boardwalk Volkswagon staff have been the best. They are helpful on the phone and the service team have always strived to return my vehicle promptly. They follow up and do what they promise. It doesn't helpful on the phone and the service team have always strived to return my vehicle promptly. They follow up and do what they promise. It doesn't get much better. More

Terry was extremely helpful, curteous, and fair. He was prompt in answering my questions and very informative. The next time I need a Volkswagen service I will return here. prompt in answering my questions and very informative. The next time I need a Volkswagen service I will return here. More

I do not recommend many service dept or advisors BUT Kim Lewis at Boardwalk Volkswagon is the BEST experience I have ever had. I have had tons of bad experiences with service departments. This is one advis Lewis at Boardwalk Volkswagon is the BEST experience I have ever had. I have had tons of bad experiences with service departments. This is one advisor is friendly, very thorough and the best part you do not find very often anymore HONEST. Also does what he can to beat or meet competition. Service is expensive everywhere nowadays. But Kim Lewis tries to get you the best and most for what your paying for. Want the best service you have ever experienced at a dealership service dept? This is where you get it and Kim Lewis is who you use! More