Clay Cooley Volkswagen Of Richardson - Service Center

Boardwalk does seem to care about customer service, which is getting to be unusual these days. Nice comfortable area to wait while they work on the car, and I usually wait, because they normally finish quick is getting to be unusual these days. Nice comfortable area to wait while they work on the car, and I usually wait, because they normally finish quicker than they estimate. More

Kim did a great job of taking care of me and my fiance! He was willing to work with both of us, which was great for me because I don't know much about cars. He made sure everything was taken care of in a He was willing to work with both of us, which was great for me because I don't know much about cars. He made sure everything was taken care of in a very timely matter and called once everything was ready. I was stressed about the price of the entire job, and he offered us a discount that he called "the honeymoon special!" I would highly recommend anyone to visit Kim at VW. More

Bob King always goes out of his way to take care of my service needs whenever I bring my 2006 Jetta TDI in. Every experience is better than the last one! service needs whenever I bring my 2006 Jetta TDI in. Every experience is better than the last one! More

There was a little difficulty communicating at first. There was a little difficulty communicating at first. However the repairs that were done to my Rialta were done to my satisfaction. I don't know the There was a little difficulty communicating at first. However the repairs that were done to my Rialta were done to my satisfaction. I don't know the names of the two mechanics who have gone to school on the Rialta, but I would say they sure know their business, and I'd recommend them to all Rialta owners. I appreciate the assistance provided to me by Terry Granger the Service Advisor. Re yr question: I prefer to do my reviews of people assisting me after the service is provided and I can think about it with more depth of thought. More

Kim really made a last minute service trip happen for me both on time and his estimate of repair was "spot on". He was very knowledgable with my car problem and kept me informed of the progress along the wa both on time and his estimate of repair was "spot on". He was very knowledgable with my car problem and kept me informed of the progress along the way. Outstanding customer service skills. I highly recommend the service department of Boardwalk of Richardson. More

The rating given Terry Granger is a perfect 5! Terry is always very attentive to the service issue for which I brought my car. He makes sure it's done right, keeps me informed and makes sure my time is re always very attentive to the service issue for which I brought my car. He makes sure it's done right, keeps me informed and makes sure my time is respected. Way to go Terry! More

During a routine maintenance checkup some additional problems were found. I had to reschedule to get them done due to personal time constraints. The second time around was a breeze. I took advantage of problems were found. I had to reschedule to get them done due to personal time constraints. The second time around was a breeze. I took advantage of the dealer shuttle and I think I spent just over an hour of time dealing with the repairs. Not a bad deal at a good price. Shopped around to check before I came back in. More

I have a 2007 Volkswagen, my baby, I bring my car in once a year for service. The mileage is very low for the year that I have. Boardwalk takes very good care of me and my Volkswagen, I get full service, and a year for service. The mileage is very low for the year that I have. Boardwalk takes very good care of me and my Volkswagen, I get full service, and my car comes back clean. I'm also told of each detail taken by the service adviser, then asked if there are any questions? Oh yea, the adviser opens the door for me and thanks me for choosing Boardwalk. It was and exceptional experience. More

I took my car in at the scheduled time. It was completed and washed quickly. This was the firs time I worked with Bob and I was very pleases. He has been with VW for a long time, so he was very knowledge an and washed quickly. This was the firs time I worked with Bob and I was very pleases. He has been with VW for a long time, so he was very knowledge and easy to work with. More

We have always had our VWs serviced at Boardwalk because they've treated us so well. So when my mom's car, which had been ours, needed service, I knew where I was taking it. Even though that meant driving 4 they've treated us so well. So when my mom's car, which had been ours, needed service, I knew where I was taking it. Even though that meant driving 45 minutes out of Dallas to pick it up, drive back, and then on to Richardson. Kim and Gary both were great to work with. Kim made sure my mom's car got the service it needed versus service the dealer would like to sell me. And when I mentioned that I'd like to test drive a GTI, he connected me with Gary. In turn, Gary was not pushy about the sale or about selling me more car than I needed. I was able to come back the next day and finish the sale at my leisure instead of being pressured into the sale. Very refreshing. They both made the service and sale very easy. More