Clay Cooley Volkswagen Of Richardson - Service Center

First experience with Tayari and she made me feel like he has been my private service supervisor for many years. Once we went through all details of the repair on my Passat (New Battery), she kept taking ca has been my private service supervisor for many years. Once we went through all details of the repair on my Passat (New Battery), she kept taking care of me, walked me to the check in booth area for a ride to my office. Then she called mw twice, first to give me an update on my car and then to let me knwow my car was ready and even when she knew someone else was driving me for pick up, she offered the shuttle ride. More

Honest and fair. I've owned 2 Jettas over 10 years and Billy Cooper at Broardwalk has provided me service the ENTIRE time. Highly recommend!! Billy Cooper at Broardwalk has provided me service the ENTIRE time. Highly recommend!! More

OVERALL SERVICE WAS GOOD, SERVICE SCHEDULING WAS KEPT AND COMPLETED IN A TIMELY MANNER. SERVICE MGR CALLED AND ADVISED ME OF ANY ISSUES OUTSIDE OF THE ORIGINAL SCHEDULED MAINTENACE. COMPLETED IN A TIMELY MANNER. SERVICE MGR CALLED AND ADVISED ME OF ANY ISSUES OUTSIDE OF THE ORIGINAL SCHEDULED MAINTENACE. More

Wow! What a wonderful experience with the service department on two separate occasions during the past month. The experiences were far above expectation both with the quality of service and quality o department on two separate occasions during the past month. The experiences were far above expectation both with the quality of service and quality of work. I will recommend Boardwalk VW-Richardson any time the opportunity arises. Keep up the excellent work! Debbie C. More

Working with Mr. Jeff Fagan, service drive manager, to get work done on my 2007 Passat 2.0t has been a truly exceptional experience. Jeff and the staff at Boardwalk of Richardson go above and beyond to ma get work done on my 2007 Passat 2.0t has been a truly exceptional experience. Jeff and the staff at Boardwalk of Richardson go above and beyond to make your visit and overall experience worth your time, which is difficult to come by in this day and age. I would recommend them to all my family and friends and personally drive further than necessary to get my vehicle serviced using them. Give them a try! - Brian R. (Frisco, TX) More

I took my car in for maintenance regarding a knocking sound in the engine. The dealership quoted me $1000 for a bent AC rod within the engine, but they specifically told me they were going to take it apa sound in the engine. The dealership quoted me $1000 for a bent AC rod within the engine, but they specifically told me they were going to take it apart and verify that it was the problem. As it turns out that was not the problem the Dual Mass Flywheel was very worn resulting in the sound I heard. This doubled my quote to $2000, but they also changed my oil, found a problem with my transmission flush and repaired it, and fixed my backseat cup holder I had broken a while back. I would say that was well worth the quoted price. Did I mention they also washed and cleaned the car inside and out. Kim was also very honest, friendly, patient, and updated me on the progress. During peek operating hours if I could not reach him he always called back as soon as possible. More

Kim was very helpful and was my first time to get him as my service writer. I had my 2006 Jetta TDI in for the 60000 mile service and he was very helpful in guiding me through the whole process. I would rec my service writer. I had my 2006 Jetta TDI in for the 60000 mile service and he was very helpful in guiding me through the whole process. I would recomend him to anyone in the future. More

Boardwalk Volkwagen is by far the best dealership i have dealt with. they will do everything possible to make sure their customers are happy and well taken care of. definitely recommend this dealer to anyon dealt with. they will do everything possible to make sure their customers are happy and well taken care of. definitely recommend this dealer to anyone looking for great customer service! More

I went to the dealership for an oil change, 4 wheel alignment and a new fuel filter. Tie greeted me as I arrived with a big smile and positive attitude. I explained what I needed and that I needed the alignment and a new fuel filter. Tie greeted me as I arrived with a big smile and positive attitude. I explained what I needed and that I needed the work to be done as quickly as possible. We discussed the estimated time and it fit within my parameters. Price was also discussed and all appropriate discounts were applied. While waiting in the customer waiting area Tie came to me and told me that the alignment would take longer than expected due to the suspension on the car and gave me some options. She also found out that the parts department did not have any fuel filters in stock but had ordered one for me. We agreed that I would bring the car back the next day to finish the work. Tie was concerned that I had to return and offered to apply another discount to the service because of that. She also offered a loaner car. The remaining work was completed the next day and the car was returned to me ahead of the scheduled time. I feel that Tie demonstrated a sincere approach to serving her customer. She was considerate of my time and inconvenience and did everything she could to make my experience pleasant. There were several opportunities over the two days that could have been perceived by the customer as irritants but Tie was able to diffuse those situations with her pleasant manner and show of concern. More

Each Time I go to the dealership, I deal with Tie! She is very nice, courteous, and informative! I will continue to deal with her when I do in for service!My rating for her would always be at a 10 or above! very nice, courteous, and informative! I will continue to deal with her when I do in for service!My rating for her would always be at a 10 or above! More