Clay Cooley Volkswagen Of Richardson - Service Center

It was my pleasure to work with Tie Johnson at Boardwalk VW. I had been there before and had satisfactory customer service but she made my recent visit outstanding by extending exemplary service. Although VW. I had been there before and had satisfactory customer service but she made my recent visit outstanding by extending exemplary service. Although my VW is a 2001, she treated me as if I was the owner of a 2012 VW by offering a loaner car and extending additional perks. She provided a detailed summary of the problems and concerns with my car before, during and after the maintainenance and repair work. More

Jeff Mauldin deserves a big raise because he is the reason I do business with Boardwalk of Richardson. I used to do all my service at another dealership and one day I had a break down and had to use Bo reason I do business with Boardwalk of Richardson. I used to do all my service at another dealership and one day I had a break down and had to use Boardwalk and that is when I met Jeff. He has earned my loyalty and business as well as being reason why I changed to Boardwalk. You need to keep him! Harry Huttash, "THE ULTIMATE CHOICE" More

Billy Cooper has been my service rep in the past, and has always given me good service. He has always gone over the problem with the vehicle, and I he has always been honest. I learned from the hard way, t always given me good service. He has always gone over the problem with the vehicle, and I he has always been honest. I learned from the hard way, that sometimes saving a few dollars, doesn't always pay off. I bought my car at this dealership, and I trust the workmanship that they have always given on the car. More

I had taken my car to shop and found out it was going to cost me a lot of money to get fixed. Lease was due in June so I didn't really want to spend that money just to turn in a few months. Gary was able to cost me a lot of money to get fixed. Lease was due in June so I didn't really want to spend that money just to turn in a few months. Gary was able to get me a deal and help me get into a brand new 2012 Passat. More

Having entrusted the maintenance of my 2005 Jetta to service advisor Jeffrey Mauldin and the service department at Boardwalk VW for the past three years, this is what I have to say: 1. the job was a service advisor Jeffrey Mauldin and the service department at Boardwalk VW for the past three years, this is what I have to say: 1. the job was always done right the first time 2. the car was ready when they said it would be ready, if not sooner 3. i knew what to expect and what i was paying for before i got the bill 4. i was never encouraged to authorize unnecessary repairs 5. when i needed a loaner, they gave me a brand new Jetta I've been dealing with auto repair shops for a lifetime. Boardwalk VW is as good as it gets. More

A local muffler shop determined that my catalytic converter was bad and was still under warranty by the manufacturer. After calling Billy, he personally went above and beyond to pick up my vehicle a converter was bad and was still under warranty by the manufacturer. After calling Billy, he personally went above and beyond to pick up my vehicle and get the repairs done. I gratefully appreciated Billy's willingness to help me out by picking up the car, getting the repairs done and letting me know the vehicle was ready - all within a 6 hour period. Outstanding customer service. More

We have been dealing with this dealership since 1996 and have experienced only the finest examples of honesty and helpfulness. We have about a 19 mile one way trip to the dealership and have to pass one on have experienced only the finest examples of honesty and helpfulness. We have about a 19 mile one way trip to the dealership and have to pass one on the way. We have never considered going to another dealership. We have full confidence that if we are told there is a need for a repair, then there is indeed a need. Everyone goes out of their way to be helpful (even to coming to out house to drop off an item). Our only disappointment is that VW Corporate has chosen not to offer a diesel Passat Wagon this year; we were waiting for it and ready to buy. Sadly, there is not one to buy at this time. However, this is certainly not the fault of the dealership; I"m sure they wish there were a diesel Passat wagon to sell us! Since we have only 54,000 miles on our 2004, we can wait and enjoy the one we have! Merita and Steven Hurst More

Best price for overall service dealership or other. Service advisors are friendly and knowlegable. My last oil change January 2012, synthetic oil and filter including tax $71. You can't find it c Service advisors are friendly and knowlegable. My last oil change January 2012, synthetic oil and filter including tax $71. You can't find it cheaper. Car wash after every service. Most service in an hour. More

Being new from AZ.we choose Boardwalk Volkswagen for service needs for our (2) volkswagens.I know we made the right choice.Mr. Granger treated us like we were his old customer.We will be back. Thank You service needs for our (2) volkswagens.I know we made the right choice.Mr. Granger treated us like we were his old customer.We will be back. Thank You.Frank Trevino. More

I have visited Boardwalk VW on many occasions and I always receive great service from Brandon Bolden but on this visit Mr. Bolden was no longer with the dealership. I saw Ms. Johnson whom I recognized always receive great service from Brandon Bolden but on this visit Mr. Bolden was no longer with the dealership. I saw Ms. Johnson whom I recognized from previous occasions in which she has assisted me and she immediately ask me if I needed any help. I’m always worried about getting a good service representative when I go to the dealer but Tayari Johnson always but my worries to rest because of her Professionalism, Friendliness and Courteous ways. Thanks Ms. Johnson for your continuous professionalism and consistency. More