Clay Cooley Volkswagen Of Richardson - Service Center

I arrived at the dealership close to closing time, and Bob assessed and gave me his estimate of what he thought was wrong. He was quite accurate. We agreed it would be best to bring the car back early th Bob assessed and gave me his estimate of what he thought was wrong. He was quite accurate. We agreed it would be best to bring the car back early the next morning, and Bob assigned me to Terry Granger, saying he would make sure Terry had the whole story. Their connection was great, so that I didn't have to repeat the explanation the next day. I got a ride to work, which turned out to take a long time, in the rain with morning traffic, but the driver (Frank? sorry I'm not sure of his name) was very pleasant and drove carefully. Terry updated me by phone when part of the assessment was done, and then again when it was all done. It was important to me that when I decided not to have one non-essential part fixed, there was no pressure. I questioned another, and Terry put it in short, plain terms that the inspection would not pass without it. He got me a 10% discount for one of the items. The car was ready to go after work, so I didn't have to wait after I arrived. It was shiny and clean. Bob came to make sure I got an clearer explanation about the reason one of the parts had broken. I haven't had to take the car back for inadequate repairs since then. I don't believe it was coincidence that Terry was assigned to me, as he had been for my husband on his last visit. More

Everytime I have my vehicle serviced at Boardwalk, I walk away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. was Nikki Cloud, and she was very attentive, thorough, and fast. Thank you! More

I really enjoyed my service person. She was very friendly and made me feel very comfortable. As a female I'm always anxious to go to the car dealership. I feel like everytime I go in for service t friendly and made me feel very comfortable. As a female I'm always anxious to go to the car dealership. I feel like everytime I go in for service they try to persuade me to get more service done to my car than needed at that time. Tie did not, she made me feel very comfortable and I will request her from now on! More

I took the car in for an oil change, a mystery noise, and complete detailing. Billy and the team identified the source of the mystery noise and found an oil leak that I had not noticed. They notified me prom complete detailing. Billy and the team identified the source of the mystery noise and found an oil leak that I had not noticed. They notified me promptly with a complete list of the issues that needed repair and the cost and the time required for service. Some of the repairs were discretionary and Billy helped me think through that. I also suggested it might need shocks and he said no, thereby passing up the opportunity to sell me something I didn't need. The car was ready at the promised time and price and it looked like it just came off the showroom floor, although it's nine years old. I have dealt with Billy for service since we bought the car from Boardwalk in 2002. He's the reason we keep going back there for service even though there are VW dealers closer to us. More

The service department did an outstanding job to ensure customer satisfaction - as a always. I know when I bring one of my vehicles in for service that it will be taken care of well and I receive it back i customer satisfaction - as a always. I know when I bring one of my vehicles in for service that it will be taken care of well and I receive it back in perfectly working and clean condition. More

Customer service and auto repair service are always top-notch and of superior quality. Tayari is knowledgeable, forthright, and dependable and a credit to the Boardwalk staff. top-notch and of superior quality. Tayari is knowledgeable, forthright, and dependable and a credit to the Boardwalk staff. More

My husband and I bought a pre-owned 2010 Beetle for our soon to be 16 year old daughter from another used dealership. We only had it a few weeks when the engine light came on and the alarm kept going off f soon to be 16 year old daughter from another used dealership. We only had it a few weeks when the engine light came on and the alarm kept going off for no reason. I called Boardwalk's service department and they got me an appointment at the time I needed without any problems. Within a couple of hours of dropping it off with Bob King, he called me and advised me of the 2 problems in detail. I called him back with some issues I was having because this car was not under warranty anymore and we didn't buy an extended warranty. I explained to Bob that we are teaching our daughter about the costs of a car and that she is helping with all payments and if there could be any way he would be able to help us out since we only had it a few weeks. Without hesitation, he told me he would call me back after he checked into this. He actually went above and beyond what I expected and we are so grateful that he took the time to see if he could help in any way to cut some of the cost back. Our first experience with Boardwalk was great and we will diffinately go back in the future. More

I have received very courteous service for every Boardwalk visit to date. Taking my car to the garage is always inconvenient but the complementary shuttle service sure helps. As usual the car recei Boardwalk visit to date. Taking my car to the garage is always inconvenient but the complementary shuttle service sure helps. As usual the car receives a detailed car wash :) Two thumbs up! More

Mr. Smith offered honest and straight forward advice on servicing my vehicle. I would recommend his service advice without hesitation. It was a good experience overall. servicing my vehicle. I would recommend his service advice without hesitation. It was a good experience overall. More

Appreciate the good service. Billy took good care of the problem. I will recommend to other VW owners and use Boardwalk again for my bettle problem. I will recommend to other VW owners and use Boardwalk again for my bettle More