Clay Cooley Volkswagen Of Richardson - Service Center

I took my car in for maintenance regarding a knocking sound in the engine. The dealership quoted me $1000 for a bent AC rod within the engine, but they specifically told me they were going to take it apa sound in the engine. The dealership quoted me $1000 for a bent AC rod within the engine, but they specifically told me they were going to take it apart and verify that it was the problem. As it turns out that was not the problem the Dual Mass Flywheel was very worn resulting in the sound I heard. This doubled my quote to $2000, but they also changed my oil, found a problem with my transmission flush and repaired it, and fixed my backseat cup holder I had broken a while back. I would say that was well worth the quoted price. Did I mention they also washed and cleaned the car inside and out. Kim was also very honest, friendly, patient, and updated me on the progress. During peek operating hours if I could not reach him he always called back as soon as possible. More

Kim was very helpful and was my first time to get him as my service writer. I had my 2006 Jetta TDI in for the 60000 mile service and he was very helpful in guiding me through the whole process. I would rec my service writer. I had my 2006 Jetta TDI in for the 60000 mile service and he was very helpful in guiding me through the whole process. I would recomend him to anyone in the future. More

Boardwalk Volkwagen is by far the best dealership i have dealt with. they will do everything possible to make sure their customers are happy and well taken care of. definitely recommend this dealer to anyon dealt with. they will do everything possible to make sure their customers are happy and well taken care of. definitely recommend this dealer to anyone looking for great customer service! More

I went to the dealership for an oil change, 4 wheel alignment and a new fuel filter. Tie greeted me as I arrived with a big smile and positive attitude. I explained what I needed and that I needed the alignment and a new fuel filter. Tie greeted me as I arrived with a big smile and positive attitude. I explained what I needed and that I needed the work to be done as quickly as possible. We discussed the estimated time and it fit within my parameters. Price was also discussed and all appropriate discounts were applied. While waiting in the customer waiting area Tie came to me and told me that the alignment would take longer than expected due to the suspension on the car and gave me some options. She also found out that the parts department did not have any fuel filters in stock but had ordered one for me. We agreed that I would bring the car back the next day to finish the work. Tie was concerned that I had to return and offered to apply another discount to the service because of that. She also offered a loaner car. The remaining work was completed the next day and the car was returned to me ahead of the scheduled time. I feel that Tie demonstrated a sincere approach to serving her customer. She was considerate of my time and inconvenience and did everything she could to make my experience pleasant. There were several opportunities over the two days that could have been perceived by the customer as irritants but Tie was able to diffuse those situations with her pleasant manner and show of concern. More

Each Time I go to the dealership, I deal with Tie! She is very nice, courteous, and informative! I will continue to deal with her when I do in for service!My rating for her would always be at a 10 or above! very nice, courteous, and informative! I will continue to deal with her when I do in for service!My rating for her would always be at a 10 or above! More

It was my pleasure to work with Tie Johnson at Boardwalk VW. I had been there before and had satisfactory customer service but she made my recent visit outstanding by extending exemplary service. Although VW. I had been there before and had satisfactory customer service but she made my recent visit outstanding by extending exemplary service. Although my VW is a 2001, she treated me as if I was the owner of a 2012 VW by offering a loaner car and extending additional perks. She provided a detailed summary of the problems and concerns with my car before, during and after the maintainenance and repair work. More

Jeff Mauldin deserves a big raise because he is the reason I do business with Boardwalk of Richardson. I used to do all my service at another dealership and one day I had a break down and had to use Bo reason I do business with Boardwalk of Richardson. I used to do all my service at another dealership and one day I had a break down and had to use Boardwalk and that is when I met Jeff. He has earned my loyalty and business as well as being reason why I changed to Boardwalk. You need to keep him! Harry Huttash, "THE ULTIMATE CHOICE" More

Billy Cooper has been my service rep in the past, and has always given me good service. He has always gone over the problem with the vehicle, and I he has always been honest. I learned from the hard way, t always given me good service. He has always gone over the problem with the vehicle, and I he has always been honest. I learned from the hard way, that sometimes saving a few dollars, doesn't always pay off. I bought my car at this dealership, and I trust the workmanship that they have always given on the car. More

I had taken my car to shop and found out it was going to cost me a lot of money to get fixed. Lease was due in June so I didn't really want to spend that money just to turn in a few months. Gary was able to cost me a lot of money to get fixed. Lease was due in June so I didn't really want to spend that money just to turn in a few months. Gary was able to get me a deal and help me get into a brand new 2012 Passat. More

Having entrusted the maintenance of my 2005 Jetta to service advisor Jeffrey Mauldin and the service department at Boardwalk VW for the past three years, this is what I have to say: 1. the job was a service advisor Jeffrey Mauldin and the service department at Boardwalk VW for the past three years, this is what I have to say: 1. the job was always done right the first time 2. the car was ready when they said it would be ready, if not sooner 3. i knew what to expect and what i was paying for before i got the bill 4. i was never encouraged to authorize unnecessary repairs 5. when i needed a loaner, they gave me a brand new Jetta I've been dealing with auto repair shops for a lifetime. Boardwalk VW is as good as it gets. More