Clay Cooley Volkswagen Of Richardson - Service Center

I was extremely pleased with my recent service visit Boardwalk VW. I came in to have an oil change done on my R32. Customer service was outstanding, Nikki was great. She kept me posted on the progres Boardwalk VW. I came in to have an oil change done on my R32. Customer service was outstanding, Nikki was great. She kept me posted on the progress, went over the service recommendations and answered any questions I had. They had all the work done in a reasonable time, and got a much needed car wash. I had almost forgot how great my car looked all clean and shiny. I live out of town, but friendly staff and high quality of service always makes it worth the trip. More

My normal service person had left for another position, Jeff explained that he would take care of my service needs. He took time to find out what I needed, did a visual inspection... Later that day he call Jeff explained that he would take care of my service needs. He took time to find out what I needed, did a visual inspection... Later that day he called with the price, explained what was needed for immediate repair and recommendations for additional work. He was not pushy but explained what was being suggested and its importance, I approved them all. The car belongs to my wife and I rely on the dealership to make sure the car has zero issues and is safe. Thanks for a nice initial experience with my new service writer. More

I bought my 2007 VW Passat wagon at Boardwalk in March 2009. I didn't have any trouble with the car until recently. That's when Bob King and Nikki Cloud stepped in to help me understand my warranties (Yes 2009. I didn't have any trouble with the car until recently. That's when Bob King and Nikki Cloud stepped in to help me understand my warranties (Yes, I have two!) and what was covered. You see, I got all this information when I purchased the car, and didn't pay much attention to it until I needed it. That's what consumers do: They depend on their reputable car deailership, the place where they purchased their car, to inform them of what's needed and what's covered by warranty. Bob and Nikki did that with professionalism and grace. They deserve raises as far as I'm concerned. It was the first time (This was December 2011) that I visited Boardwalk's service department and did not feel like I was going to get stuck with a huge repair bill. As a matter of fact, it was the first time my warranties were even mentioned. And another thing: The diagnostics you ran on my car provided a visual record of what needed to be repaired. That was very impressive. My best to Bob and Nikki. Promote them! More

Jeff always helps us with understanding what our Jetta needs. He is willing to help get us a loaner car if needed and is very courteous. Jeff has been our service adviser for many years now and always d needs. He is willing to help get us a loaner car if needed and is very courteous. Jeff has been our service adviser for many years now and always does a great job! We feel that Jeff has always given us a fair price for the service and parts that the Jetta has required. We trust him and look forward to him taking care of our cars for years to come! More

My Beetle had the engine light come on and we took it in right away. Terry was quick to get it diagnosed and found the issue as well as a few recalls that they went ahead and fixed. My parents bought and right away. Terry was quick to get it diagnosed and found the issue as well as a few recalls that they went ahead and fixed. My parents bought and service their car here and from my experience I understand why. Terry takes the time to explain the problem and cost before any work is done and then gives tips on future care. To my surprise they even washed my car for me. This is great first rate service and I will be back. More

It has always been a great experience dealing with Bob King, service representative. He is knowledgable, helpful, values customer time, if it is something quick e.g checking tire pressure, he would do it King, service representative. He is knowledgable, helpful, values customer time, if it is something quick e.g checking tire pressure, he would do it himself rather than making you wait and go through the whole process. He is one of the few service people that I have found that gives advises that saves customers money in the long-run without compromising service. The waiting area is onvenient and well maintained. The shuttle service is fairly quick. The drivers are courteous, cars are clean. This is almost my second year coming to this dealership. I specifically request to work with Bob King whenever possible so far my experience has been good.I would recommend to others. More

I have been coming for service regularly for my Passat ; I have been coming for service regularly for my Passat ; and Billy Cooper is my service contact. Billy Cooper has always done a very good job, I am I have been coming for service regularly for my Passat ; and Billy Cooper is my service contact. Billy Cooper has always done a very good job, I am fully satisfied the way , I am treated and my car is serviced. He is very highly professional, does a good service job and is very reliable and highly customer oriented in his dealings. My satisfaction level is 100 % with him. I will buy another car this year and it will be because of his friendly services and professional integrity in service. I wish the dealership a good luck in current business; and I have a high praise and regard for Billy Cooper as a service coordinato for me. I recommend others always too. jyoti bhatia 972 867 3224 jpbhatia@verizon.net 01/17/2012 More

Tayari is great to work with! I had an emergency last year in trying to get my daughter's car inspected before she left for college the next day, that we purchased used from a car dealership in 2010. Af year in trying to get my daughter's car inspected before she left for college the next day, that we purchased used from a car dealership in 2010. After going to 5 different places trying to get it inspected, I finally called a VW dealership, and it just so happened to be Boardwalk Volkswagen, and Tayari Johnson saved the day! I explained my issue, she asked me a couple of questions, and she told me to come over at 400 that afternoon and she would get my car in the shop and find out what was wrong and why it would not inspect. She also had an idea of what the problem was, before the mechanic looked at it, and she was right. The previous owner took out the original radio and replaced with a non manufactor radio, and they spliced it into the K wire for the OBD reader. Your mechanic, Josh, was able to correct the problem and the car was succesfully inspected, and they had me in and out of the dealership within about 2 hours. I was so pleased with the customer service and the determination to fix the issue. Tayari also offered me a small coupon discount, because I was expecting to only have to pay 40.00 for an inspection, and it cost me over 150.00 for the inspection. They also did a 27 car inspection and car wash for me for free, which I was very surprised. This year when I needed the car inspected in 2012, I picked up the phone, called Tayari and she made me an appointment and the car inspected just fine. Problem was resolved! Tayari is very friendly and has great customer service. More

Was greeted by Nikki Cloud with a smile. She made me feel very welcome, and not at all out of place, even though my car was not a VW. This was a very pleasant experience. I would like to thank Ms. Cloud and very welcome, and not at all out of place, even though my car was not a VW. This was a very pleasant experience. I would like to thank Ms. Cloud and Jeff Fagan as well, for their helpfulness, courtesy, and attention to detail. They made me feel like I wasn't just another car on the drive. And their were a lot. You can buy tires anywhere, but that kind of service is hard to come by. Thanks again. More

Billy Cooper is my service advisor. He is always very Billy Cooper is my service advisor. He is always very friendly and helpful. Bottom line he gets my car serviced correctly and quickly So I can get Billy Cooper is my service advisor. He is always very friendly and helpful. Bottom line he gets my car serviced correctly and quickly So I can get back to the important things. Family, friends, And work! More