Clay Cooley Volkswagen Of Richardson - Service Center

I've done business with Bob King for about 30 years. During that time I've owned 8 different VW vehicles. Though I realize he takes care of dozens of customers, I always feel my business is Bob's numb During that time I've owned 8 different VW vehicles. Though I realize he takes care of dozens of customers, I always feel my business is Bob's number one priority. I trust him and all technicians at Boardwalk VW and wouldn't dream of going anywhere else. These folks get my highest recommendation. More

I just purchased my Volkswagen GTI and had taken it to Boardwalk VW of Richardson for a service request. They were extremely attentive when I pulled up and my Service Advisor Tie Johnson was processing m Boardwalk VW of Richardson for a service request. They were extremely attentive when I pulled up and my Service Advisor Tie Johnson was processing my service request in lestt than 3 minutes of my arrival. My service was completed that afternoon and my service advisor reviewed the work that had been done and made sure it was to my satisfaction. This is the first VW vehicle I have owned and my first services at Boardwarlk VW and my experience was excellent. Well Done! More

I have been coming to Volkswagen in Richardson since 1988. The service department has truly been exceptional during this time. Bob King has been my service adviser for longer than I can remember. His 1988. The service department has truly been exceptional during this time. Bob King has been my service adviser for longer than I can remember. His professionalism is one of the reasons I continue coming back to this dealership. More

Boardwalk Volkswagen service department always does a great job. They are very professional, helpful, and friendly. I'd recommend this service department to anyone with a VW to maintain. great job. They are very professional, helpful, and friendly. I'd recommend this service department to anyone with a VW to maintain. More

Always quick to respond to service needs, and I can always get the first appointment I make - no need to reschedule. Kenny is friendly, and always calls to let me know the status before any work, as we always get the first appointment I make - no need to reschedule. Kenny is friendly, and always calls to let me know the status before any work, as well as calls to let me know when my car is ready. They do a nice car wash after service (interior/exterior) which is great. Price - Rarely will anyone get a 'great' from me on that. But I know that's how it goes with car service. They don't suggest work I don't need on my car, which I also appreciate. Thanks! More

We took our car for a regular oil change. Brandon took the time to explain the additional work the car needed. He went over the price of the labor and parts. The detail and time he spent with us made us the time to explain the additional work the car needed. He went over the price of the labor and parts. The detail and time he spent with us made us feel that we can trust him when we have any issues with our car. We can take our car for service to different places closer to home, but we chose to keep coming back to Boardwalk because Brandon always gives us the best customer service. More

I always do all maintenance at the this dealership. They are great! It is a bit expensive, but I think it is worth it. She gave me several options for change in tires. are great! It is a bit expensive, but I think it is worth it. She gave me several options for change in tires. More

I recently had an electrical problem with my 2004 Tourareg and had to have it towed in to Boardwalk Volkswagen on a Sunday afternoon. I left a note for Billy Cooper my service adviser for the last 10 Tourareg and had to have it towed in to Boardwalk Volkswagen on a Sunday afternoon. I left a note for Billy Cooper my service adviser for the last 10 years or so. Billy called me on Monday morning and confirmed that he had the vehicle and that he would call me as soon as he knew what was wrong with it. In about an hour he called back and told me it was a dead battery and gave me the bad news about the cost of replacing it. He also told me that I had gone over four years since the battery was last replaced. I also had asked Billy to do an oil change while the car was there and he confirmed the price of that service. While I was on the phone he reminded me that I had not had a radiator flush since I owned the car and I was overdue for that service. He added up the total service bill and gave me the total. I asked if any of the service specials that I had seen lately would apply to my service and he assured me that he would research it and apply all of them that were still in effect. I asked when the car would be ready and he said it would be out by 4:30. Since I had no appointment and it was a Monday I was delighted. When I picked the car up it was promptly delivered to me sparkling clean. The bill was less than Billy quoted and I saw where some discounts had been applied. Billy Cooper is a special person who is totally customer focused. He provides honest and straightforward information and establishes complete trust with the customer. Because of his attention to my cars after the sale I will continue to be a Boardwalk customer. I currently own two Touraregs and have previously owned two Passats. More

This was one of the best customer service that I have received in a long time. I walked into the dealership expecting to get terrible customer service and getting overcharged. But I walked out smiling an received in a long time. I walked into the dealership expecting to get terrible customer service and getting overcharged. But I walked out smiling and I was charged fairly. I really would like to appreciate Ms. Johnson for her amazing service! More

Billy Cooper is the Service Consultant that I have always trusted to take care of my car! When I bring my car in for service/repair I never worried about what is going to happen to my car when it is in his trusted to take care of my car! When I bring my car in for service/repair I never worried about what is going to happen to my car when it is in his care. I know it will be take of correctly. The Service Center staff has been been great in repairing my Passat and returning it to me looking good with a great car wash. The Staff at the payment center have always been very nice. I would never take my car to any place but to the Boardwalk VW for service. In fact, I never have!!!!! More