Clay Cooley Volkswagen Of Richardson - Service Center

Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN. More

By far the most disgusting car dealer experience I have ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pa ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pay $350.00 for a tire! I told the service dept. no thanks and they told me they would give me a 15% discount, I left and when I made it home I discovered they had removed the tire from the rim (wonder why they would do that). So I had to drive back (30 miles) and make them put the tire back on the rim. More

I find their service department incompetent. I've brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the pr brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the problem. The refund for this service took me almost 6 months to receive. I called regularly and was always told that it was in the mail or if I wasn't able to speak to the service man, that I would get a call back. I never did. Another time I was told that replacing the serpentine belt would resolve an AC issue. I replaced it on the subsequent visit and it didn't fix the problem. I have since gone to another mechanic and found that the problem was the AC compressor. More