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Clay Cooley Volkswagen of Lewisville
Lewisville, TX
2,804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,804 Reviews of Clay Cooley Volkswagen of Lewisville
September 09, 2025
Lack of transparency, had to ask multiple times for itemize section, seller told me one apr then finance told me another increased apr, bunch of bait n switch, steer clear from this dealer. itemize section, seller told me one apr then finance told me another increased apr, bunch of bait n switch, steer clear from this dealer. More
by ruly95
Verified CustomerEmployees Worked With
John Chapman
August 25, 2025
My car buying experience here was great from beginning to end, with a shout out to Matt my salesman and Jibril my finance associate. The vibe and culture at this dealership was a refreshing change from the o end, with a shout out to Matt my salesman and Jibril my finance associate. The vibe and culture at this dealership was a refreshing change from the other dealerships in the metroplex, I had visited before Clay Cooley Lewisville Volkswagen! More
by bradbhar
Employees Worked With
Jibril Holman, Matt Burrus/Sales 5⭐️
August 25, 2025
The employees were kind, helpful and honest. They worked to get me a good deal for my trade I , and ensure I found anew vehicle that fit my needs. They worked to get me a good deal for my trade I , and ensure I found anew vehicle that fit my needs. More
by Misty.Drake00
Employees Worked With
Miguel Rodriguez, John Chapman
August 14, 2025
We had a perfect experience at Lewisville VW. We were looking for a deal that helped us with our car monthly payments without having to resign from the features we were experiencing before. We fo We were looking for a deal that helped us with our car monthly payments without having to resign from the features we were experiencing before. We found a great option there, and getting it was really easy and smooth. We came to see options and really soon we were out with a beautiful new car. Thanks!! More
by Antonio Chavez
Employees Worked With
Hussain Jafri, David Maloy
August 13, 2025
He was very knowledgeable about the vehicles and he had patience to let me look at and sit in different cars until I pick the perfect one. He also explained how to use all the new bells and whistles in my patience to let me look at and sit in different cars until I pick the perfect one. He also explained how to use all the new bells and whistles in my new car. More
by cindylouwho27
Employees Worked With
David Maloy, I am not sure of my of the name of my sales person.y sales person. But I bet you can look it up.
July 28, 2025
I have to say a full evening at Lewisville Volkswagen may have been long but we had amazing service and buying a new car was definitely a positive experience! For starters Guillermo Avila was hands down am have been long but we had amazing service and buying a new car was definitely a positive experience! For starters Guillermo Avila was hands down amazing! A month ago we went in and looked at a car, after looking I wasn’t 100% sure that’s what I wanted. While leaving I explained to Guillermo that I didn’t want to be contacted and bothered, when I was ready I’d reach out if they had something. He is the first and ONLY salesman that has ever honored my request and that alone stood for something. That same day we met Chris Eagan and he was very understanding on things and absolutely friendly. Fast forward to July 25, we went back because I wanted to test drive the Atlas and Cross Sport. I have had a Jeep Grand Cherokee for the last 10 years and have loved my car but it was time for something new and VW had better to offer from the vehicles I was comparing. Guillermo had one pulled to the front waiting on me when we arrived. He answered all of my serious and silly questions and more. He got me what I wanted for my used trade in, he helped me get very close to what I wanted on the sale price of a new car and made the buying experience one to remember. Chris came back in the office and spoke to us again and went over some things and even helped us a little more on the price of the car. Chris was very polite, friendly, and respectful. Then John Chapman came in and moved some numbers around and got us a great deal on the Wheels and Tires warranty and explained everything the absolute best so that we understood what was covered. He was super genuine, helpful and respectful! These three men along with the GM were hands down amazing! We didn’t get to meet the GM but I’d say it says something when he didn’t run me off or laugh in my face after my initial offer on the new car, instead he worked some numbers and got closer to the offer than I expected! We thank you Lewisville Volkswagen for giving us a positive experience and taking care of us to the best of your ability. More
by jade.cargile1
Employees Worked With
Guillermo Avila, John Chapman, Hussain Jafri, Chris Eagan
July 27, 2025
My 2nd time visiting this location for emergency car repairs. I came in for a new battery and install. The service staff were very kind, knowledgeable and patient with me over the phone and in person. T repairs. I came in for a new battery and install. The service staff were very kind, knowledgeable and patient with me over the phone and in person. They even detailed the bumper and rack cause it looked like I was starting bug collection, it was pretty gross. I also received a Volkswagen trinket for my car and my keychain. More
by Lgomez35.lg
Employees Worked With
Melissa Ortiz, Liam
July 23, 2025
**My Frustrating Experience with Lewisville VW Leasing Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I wa Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I was offered what seemed like a good deal: $467 per month for a 39-month lease, including taxes. Initial Agreement: • The dealership’s catalog clearly listed blind spot monitoring as a feature on the vehicle. • Based on this, I signed the lease contract and agreed to pick up the car the following day. The Unexpected Surprise: • During the handover, I was informed that due to supply chain issues related to the Ukraine-Russia war, the blind spot monitoring feature was missing. • They offered a $450 refund as compensation and assured me that I could easily upgrade to a newer model once available. • At that point, I had little choice but to accept the vehicle. The Real Problem: Later My wife joined as secondary driver, and got to know that blind spot monitoring is essential for her safety on Texas roads which infact is not needed for me. I requested VW to retrofit the feature, but they said it was not possible and that I would need to upgrade to the 2025 Taos. The Shocking Upgrade Costs: To upgrade, I was told I’d need to pay $5,777 extra, which is the difference between: o The residual value of the leased vehicle: $24,777 o The third-party market value: approximately $19,000 • Additionally, I’d need to pay the MSRP of the new vehicle, minus some rebates (~$1,500). Unfair Treatment: (Manager's Scary Behaviour) • I’m being asked to pay for a car that I do not own and that VW is responsible for, as it’s under lease. • To justify this, the sales manager at Lewisville VW used an intimidating tone and tried to convince me that I was the owner of the vehicle—which is simply not true. Market Value Discrepancy: • The 2023 Taos SE’s market value in 2025 is around $19,000, yet VW expects customers to pay $24,777 to own it at lease-end. • This discrepancy is both unfair and misleading. Lessons Learned: 1. Don’t blindly trust sales promises—they may not reflect reality. 2. Read every lease contract term carefully before signing. You will end up paying more than the market value at lease-end. 3. You bear the depreciation risk during the lease. If you want to trade in or buy the vehicle, you have to cover the loss since you signed the contract. 4. You may not be able to trade in the vehicle freely, especially with other manufacturers. • For example, I tried to trade in the vehicle at BMW to take advantage of an offer, but BMW informed me that VW does not pay off their leases to other brands—unlike other manufacturers. If the Lewisville VW sales team had been transparent before I signed the lease, I would have never proceeded. Unfortunately, I was misled and put on the spot. Final Thoughts: This has been a very disappointing and stressful experience. I hope others can learn from it and avoid similar pitfalls More
by Naveen Reddy
Employees Worked With
Cristian Gonzalez, Jibril Holman
