Clay Cooley Volkswagen of Lewisville

I was greeted promptly and taken to the salesman within minutes. My TrueCar offer was reviewed, my trade-in negotiated and the transaction was closed within less than 3 hours for an amount slightly differe minutes. My TrueCar offer was reviewed, my trade-in negotiated and the transaction was closed within less than 3 hours for an amount slightly different from the quoted one due to a couple of added on purchases (maintenance plans). More

Worst shop ever. If they touched it they broke it. I've got to tow my car home. Not kidding. They don't know how a CANBUS works, they will not listen if you read the service manual for them, when you know got to tow my car home. Not kidding. They don't know how a CANBUS works, they will not listen if you read the service manual for them, when you know what they didn't do correctly. It's obvious so much of the time. It's not a rocket. I asked if they had the diagnostic tools in the manual. Even the manager's manager did not know and was furious that I asked. It's not so bad had they read their scanner manual. It too says to same thing. In this case, you've got to copy the ID codes from the original ECM to the new one. I get this "post ECM" scan list showing that the ECM has suddenly with the replacement of the ECM lost all communication with all 9 control modules in the entire car. Their diagnosis was "bad engine harness". Based on what? 1 connection. I'll be sure fix that after testing it with the proper equipment I purchased off eBay. But these guys want $500 for a job they totally screwed up and I must pay or they just call the cops. I'll have a professional shop do the job over for $200. They specialize in these. $500. I'm not enthused about TOWING my car home. Yes, I must tow my car home. Since they lack the proper diagnostic equipment, they can't find the fuse or relay that's gone bad. They just use scanners today. That'd be ok if they'd read the directions on them too. I've downloaded and read a few and they all say you've got to copy all the ID codes for every control module in the car. Does this sound difficult to you? It's no more difficult than what you do when you copy and paste. But they just ridicule me for reading the service manuals and scanner manuals. If you want to be ridiculed, overcharged for damage they cause by not understanding the basics of a VW, and then be forced to tow your car home, then this is the place for you. I recommend any other place. More

It was a pleasure to work with such an awesome team. Thank you all so much for taking the stress out of a normally stressful situation. Thank you all so much for taking the stress out of a normally stressful situation. More

Great experience working with them, got best deal in DFW from Lee. Highly recommend this dealership from Lee. Highly recommend this dealership More

The most amazing people ever! Professional and caring. This is what every dealership should be like. This is what every dealership should be like. More

I was helped with what I needed. Thank you. I got my 1st lease and I did my service for my car. I was not happy because I missed the window for my warranty during my service and I had to pay for everything lease and I did my service for my car. I was not happy because I missed the window for my warranty during my service and I had to pay for everything but it is what it is. The service was great, and the mechanic who sent me the video was awesome, very clear and direct. Thank you More

David Maloy could not have been more friendly or professional. It was an easy process to get everything done. professional. It was an easy process to get everything done. More

Everyone we worked with, from sales to finance, was kind and knowledgeable. Buying a car was a painless process and we are really happy with our experience! and knowledgeable. Buying a car was a painless process and we are really happy with our experience! More

This was my first time purchasing a vehicle out of the state I live in, LA, and it was seamless! Everything was handled over the phone and through mail. Communication from seller to buyer was excellent! state I live in, LA, and it was seamless! Everything was handled over the phone and through mail. Communication from seller to buyer was excellent! More

Came in to convert a lease to a sale, it was nice that they weren't pushy into me getting a new car they weren't pushy into me getting a new car More