Clay Cooley Volkswagen of Lewisville

Liam was great! , I called he got me in right away for a oil change, even walked me through how to get coupon on website for my services! , I called he got me in right away for a oil change, even walked me through how to get coupon on website for my services! More

Liam was excellent, great experience all round. They took great care of my vehicle. Highly recommend! They took great care of my vehicle. Highly recommend! More

Friendly and helpful. Explained the process easily and kept me posted throughout the entire service Explained the process easily and kept me posted throughout the entire service More

The team was extremely helpful and knowledgeable. My only complaint is that they don’t keep their website updated with vehicles that are actually on the lot. If there is a specific vehicle you want t My only complaint is that they don’t keep their website updated with vehicles that are actually on the lot. If there is a specific vehicle you want to see, make sure you call ahead. More

Always get great service here! They offer rides to and from the dealership within 15 miles. The staff is wonderful - always courteous and helpful. There's a nice waiting area as we They offer rides to and from the dealership within 15 miles. The staff is wonderful - always courteous and helpful. There's a nice waiting area as well. More

Simple synthetics oil and filter change took 3 hours and cost over $130. I even scheduled the time. I live far enough away that if did not make sense to make the trip twice. When I checked in I was told it cost over $130. I even scheduled the time. I live far enough away that if did not make sense to make the trip twice. When I checked in I was told it would take 1 hour 45 minutes. Still long but manageable. More

Tim L has always been top notch! This time he and the tech were able to get the front and rear brakes serviced and the vehicle back to me in time to pickup my kid from school This time he and the tech were able to get the front and rear brakes serviced and the vehicle back to me in time to pickup my kid from school More

They were great. Seamless buying process. Good and transparent communication. Very happy with my car so far Seamless buying process. Good and transparent communication. Very happy with my car so far More

Courteous, completed repairs faster than expected, efficient very good service clean building restrooms thank you efficient very good service clean building restrooms thank you More

I went in for an oil change. I was not told it would take two hours. I was told over the phone that it would cost $119 and that my car would be washed. I was part of the oil chan I was not told it would take two hours. I was told over the phone that it would cost $119 and that my car would be washed. I was part of the oil changed. My car was not touched neither inside nor out as far as being cleaned. I’m not like so upset about it. I have unlimited car washes on my own. It’s simply the principle of it that it wasn’t done. I also walked out of there paying $134 somehow which was more than I was quoted the man even told me they were putting off my car doing other people’s cars which I saw because many people came in the waiting room and also left while I was sitting there. It was a very frustrating experience. I have bought multiple cars from this dealership. I’ve never actually used the service before, so this was a really frustrating. First time experience. More