Clay Cooley Volkswagen of Park Cities

I really like the service I receive from your service advisor, Asian. She is on top of her game and very communicative at this dealership. Unfortunately, I have grown uncomfortable with the actual mechan advisor, Asian. She is on top of her game and very communicative at this dealership. Unfortunately, I have grown uncomfortable with the actual mechanic work. And after many “second chances,” I simply do not feel like I’m getting honest and at times complete answers from the mechanics in your shop. I know that everything that malfunctions does not need to be fully replaced. What happened to fixing what is broken? I have been disappointed since a simple oil change ended in my having to get an entirely new stability plate for my convertible when the mechanics sent my car out of the garage and didn’t put it back on the underside of my car. Only to find out after driving it for a day or so that it had been thrown away. VERY disappointing and VERY dangerous for me as the driver. Most recently I came in for a check on my malfunctioning convertible top. Of course, your mechanics plugged it into a diagnostic machine, charged me over $200 for the computer diagnostic, and suggested a brand new convertible top system. I was told when I asked that no one ran a camera into the zone to look at it with human hands/eyes. I own my car outright. No warranty. My car has 23,000 miles on it. And I take excellent care of it. Today I do not feel like it runs smoothly as it has never been the same since that stability plate incident. Something makes it feel wobbly on the road. Thank you for really fantastic service advisors like Asian. Unfortunately, she can only relay information given to her by your mechanics. I will not be returning to Clay Cooley Volkswagen for any service in the future. I simply cannot trust it. More

My car still has the same problem. I don’t think it is the dealership as much as the actual car that is the issue. Girl that works the front Ariya or something like that is always and I don’t think it is the dealership as much as the actual car that is the issue. Girl that works the front Ariya or something like that is always and has always been kind of rude to customers. Never seen her smile More

Chase and Gary made the leasing process seamless and Micheal in finance was wonderful as well! Micheal in finance was wonderful as well! More

I just scheduled my appointment The service was really good And quick and they wash my car good And quick and they wash my car More

I have no problems with this dealership. My advisor Justin Davis has been great. He met me when I drove up and promised that my car would be ready in a couple of hours. I brought my car i My advisor Justin Davis has been great. He met me when I drove up and promised that my car would be ready in a couple of hours. I brought my car in for a safety recall. More

Very friendly and accommodating. He went above and beyond when I needed a big repair. He went above and beyond when I needed a big repair. More

Try to make you fox things on your car that are not broken and give crazy high estimstes!! broken and give crazy high estimstes!! More

Marvin Barney was professional from the time I came until the time when I drove my new vehicle off the lot. the time when I drove my new vehicle off the lot. More

Salesman was top notch and nothing but helpful and understanding. Was a delight to work with and respectful of our needs. understanding. Was a delight to work with and respectful of our needs. More

Yes, I really appreciate the service and the time for what I need. The service was excellent. what I need. The service was excellent. More