Received by attentive sales associate who was busy with another client. Introduced me to a very dear elderly lady who was a receptionist ,I guess. She went to find a sales associate,returned and said he would be with me shortly. Well approx 15 minutes later a very disinterested sales associate saunters over reeking of cigarette smoke clearly irritated that his smoke break was cut short.He doesn't introduce himself. He could only answer a few of my product questions. When I saw I was getting nowhere as he had to reach in to the glove box to find a data sheet to give me the price of the vehicle on display.
I asked if I could please test drive a Tiguan and an Atlas he said he would arrange it. When another couple entered they were attended to and I was ignored. No feedback as to whether the test vehicles
were available or how long it would take after 20 minutes of hanging around without as much as a glimpse from the sales associate and being unable to attract his attention without being rude I decided to inquire as to whether the Dealer Principle or GM was available. When asked why I wanted to speak to this person I said I wanted to lodge a formal complaint regrading bad service. I was then told by this lady who clearly was neither of the two that she handles complaints- coincidentally
The Monday I phoned to inquire who the GM was. Got his name and asked to speak to him. He was not available, I left a message with the call answer-er requesting he please phone me. This did not happen. I phoned later the day and left him a voice message. No response. I phoned again the next day still no response. Clearly they do not need my or any of my friends,family ,colleagues or social media friends business. How they are still in business sis beyond me.. I wonder if the response from VW USA will be any better.