Not one to usually go the extra effort, but Clay Cooley and Ralph are not able to provide a clear title on a car after 3 months. Apparently, you can
Not one to usually go the extra effort, but Clay Cooley and Ralph are not able to provide a clear title on a car after 3 months. Apparently, you can sell a car when you don't have a clear title in hand. Once they had my cash in hand, Clay Cooley didn't care. I had two main issues – missing the second key, no tags/title, etc.
I was told by their team that the keys were taking extra long due to supply issues, and they had to be shipped from Germany (Volkswagen Jetta). Also, once I talked with the shop it took two days, but the salesperson was too lazy to do the paperwork on the IOU. I guess they just thought I would go away.
After a month with no tags or title, I called to check on that. They told me that the State of Texas was way behind. After a week, I called the State to check on the status. They haven't even filed the paperwork with the State of Texas. Finally asked to escalate and there I talked with Ralph. He said he can make things happen and would follow up. Ralph was not able to do anything. The same title department that was not answering my call didn't answer Ralph the GM.
Summary – three months later, Clay Cooley still does not have a title and no status on when it will be delivered. My solution is to report it to the State of Texas and get an attorney. It does seem harsh, and you can say you need to be patient, but unfortunately, the car was totaled in a hail storm. I need to replace the car and need the title in order to get a check from the insurance company.
If you read this...DO NOT DO BUSINESS WITH CLAY COOLEY – you were warned.