Clay Cooley Volkswagen of Park Cities

Zero. This is the worst VW service I have ever had in the 25+ years of owning various VWs. My Eos transmission failed on a Saturday, I towed it to this de This is the worst VW service I have ever had in the 25+ years of owning various VWs. My Eos transmission failed on a Saturday, I towed it to this dealer (nearest dealer from where the car was stranded) and have regretted it. parts.vw.com has the Mectron Part number 02E325025ALZ5L MRSP as $1564.88, on sale for $1408.39 but this dealer charged $1933.95. Tommy (Service manager) explained it as "that's MSRP, it doesn't say we can't charge more". Asian (Service Advisor) said that's not the retail price. I asked what she thought MSRP stood for. I had an estimate Monday afternoon, and I left voicemail and text - no reply. Tuesday afternoon, the parts were yet to be ordered and nothing was done on the car. If you work with one advisor, no one else on the planet will lift a finger to help. They do not work as a team. Terrible experience. I've owned VWs for 25+ years they this is the first time I've ever been pissed off enough to find out the Volkswagen Care line is 1-800-822-8987 to report them. More

Zero stars. Not one to usually go the extra effort, but Clay Cooley and Ralph are not able to provide a clear title on a car after 3 months. Apparently, you can Not one to usually go the extra effort, but Clay Cooley and Ralph are not able to provide a clear title on a car after 3 months. Apparently, you can sell a car when you don't have a clear title in hand. Once they had my cash in hand, Clay Cooley didn't care. I had two main issues – missing the second key, no tags/title, etc. I was told by their team that the keys were taking extra long due to supply issues, and they had to be shipped from Germany (Volkswagen Jetta). Also, once I talked with the shop it took two days, but the salesperson was too lazy to do the paperwork on the IOU. I guess they just thought I would go away. After a month with no tags or title, I called to check on that. They told me that the State of Texas was way behind. After a week, I called the State to check on the status. They haven't even filed the paperwork with the State of Texas. Finally asked to escalate and there I talked with Ralph. He said he can make things happen and would follow up. Ralph was not able to do anything. The same title department that was not answering my call didn't answer Ralph the GM. Summary – three months later, Clay Cooley still does not have a title and no status on when it will be delivered. My solution is to report it to the State of Texas and get an attorney. It does seem harsh, and you can say you need to be patient, but unfortunately, the car was totaled in a hail storm. I need to replace the car and need the title in order to get a check from the insurance company. If you read this...DO NOT DO BUSINESS WITH CLAY COOLEY – you were warned. More

I couldn't be more pleased with the new vehicle purchasing experience at Clay Cooley VW of Park Cities. Mathew Roberts found my dream car (2023 Taos SE with panoramic sunroof in Cornflower Blue and purchasing experience at Clay Cooley VW of Park Cities. Mathew Roberts found my dream car (2023 Taos SE with panoramic sunroof in Cornflower Blue and had it delivered to the dealership and stood by the offer he gave me. No haggling! More

Terrible customer service! Tried giving this location a second chance but it was a huge mistake! Took my vehicle to get serviced for a couple of things (oil change, headlight i Tried giving this location a second chance but it was a huge mistake! Took my vehicle to get serviced for a couple of things (oil change, headlight issue, and braking issue) on 01/19 and our service advisor, Asian Craven for some reason could not pull up our VW Drive Easy Program (but one of the finance employees could). We needed one of our running daytime lights replaced and she said the program most likely would not cover it, she wasn’t sure warranty would cover it and we would most likely have to pay for it. The pricing for service at this location is higher than other places. This specific service advisor seemed as if she did not know what they offered. We decided to not get our vehicle serviced here and went to another location we have previously used after our first bad experience here and they were able to pull up our program without a problem, the whole headlight was replaced under warranty and their service price was reasonable and they had amazing customer service! I will never be using Clay Cooley Volkswagen of Park Cities again and will not be recommending this dealership at all. More

I was not going to write a review about these folks, but why not. These folks tell you what you want to hear and do not follow through. I have a lot to say about my experience dealing with Clay Cooley. The why not. These folks tell you what you want to hear and do not follow through. I have a lot to say about my experience dealing with Clay Cooley. The most important one is DO NOT BUY FROM PARK CITIES CLAY COOLEY VOLKSWAGON. Drive the extra mile to another volkswagon dealership. More

This is the absolute worst dealership ever! ! Both the general manager Chris and the lease sales manager Shannon are snakes. They have no idea what they’re doing when it comes to the car busines ! Both the general manager Chris and the lease sales manager Shannon are snakes. They have no idea what they’re doing when it comes to the car business and they have no problem with lying to you! They made many mistakes through the whole process That I’m still having to deal with months later. The finance manager, Christy has no clue what she is doing either. So beware and do not for any reason buy a car from this dealership!! Because of this experience, I’ve had I will probably never buy another Volkswagen again and I’ve been a customer for over 20 years. More

This has honestly been one of the worse experiences I have ever had while purchasing a vehicle. Truly heartbroken as I type this because this is not how I expected things to go. Coming in with the idea t have ever had while purchasing a vehicle. Truly heartbroken as I type this because this is not how I expected things to go. Coming in with the idea that I’ve dealt with a Volkswagen dealership before; assumed I would be receiving the same customer service but apparently in Texas things are totally different and salesman are only worried about selling the vehicle not at all taking in consideration the impact it will have on the customer. I started off with Lewie as my salesman who seemed like a good person but turned out it was all about a sale. I was pretty much told this is what I qualify for take it or leave it. I was open to several different scenarios considering my wants, needs and qualifications. I closed the deal and left not at all feeling secure or pleased with my purchase but I needed a new vehicle. Thinking that was the end of things I was contacted by the dealership informing me that my vehicle did not have a up-to-date state inspection and needed to be brought back. I later realized there were other things on the vehicle that also needed service. I came to the conclusion that I was settling. I did not love the deal or the vehicle and wanted to follow through with the seven day exchange or trade policy however with the “help” of Alvin I realized that would only put me in a worse situation and he seem to care none at all. I am voicing my experience so no one else will make the mistake I made & regret purchasing from Clay Cooley VW park cities. More

Deceitful Sale Once Paperwork Signed. I purchased 2022 Jetta over two months ago. I still have not received an activation link to the mandatory Connect & Protect accessory sale for $995. I purchased 2022 Jetta over two months ago. I still have not received an activation link to the mandatory Connect & Protect accessory sale for $995. I contacted via voice mails/text messages their financing department. They don't even return any messages. I stopped by in person on Friday 10/30/22 and waited 1 hour in the lobby after talking to the used car manager but no one from Finance Department bothered to show up. I left as I had to take my daughter to work. At this point, I want my money back. It seems they "forget" to provide service for this sale on purpose so they can make extra profit. I am sure there are many customers who may forget or don't even track about this accessory sale after the paperwork is signed off. Imagine the amount of profit they make without accountability. Do not buy cars from this dealership. I have filed a complaint with the Texas Dept of Motor Vehicle, BBB, and Texas Attorney General's Office for their unethical business practice. Don't fall trap to their sales tactics. The salesperson I bought car from does not even work there anymore. Talk about the turnovers! There's no customer service, there's no management accountability. This is a total circus over there. I have bought many cars from several dealers but this is not the dealership one should go to and spend their money on! Be careful what you get into, that's all! More

I guess the dealership thought that I could get into a new vehicle I was getting calls left to right as soon as they found out I could not get a newer vehicle clay cooley park cities Louie stop all calls new vehicle I was getting calls left to right as soon as they found out I could not get a newer vehicle clay cooley park cities Louie stop all calls even an unknown VW Adrian Anaya called after call! not a thank you not anything😔 More

Please don't go there. I should of listened to the reviews. Worst experience, Root canal would be less painful. Ask for Haley if you want the experience to be even worse. I should of listened to the reviews. Worst experience, Root canal would be less painful. Ask for Haley if you want the experience to be even worse. The reviews are correct. More