Clay Cooley Volkswagen of Park Cities

Honestly my husband and I have not had great experiences with this dealership's service department before, so when my headlight went out, I was dreading taking my car in. That said, this time, David Elsea with this dealership's service department before, so when my headlight went out, I was dreading taking my car in. That said, this time, David Elsea has been absolutely wonderful. While they were fixing my light, they found two little lights that also needed to be replaced, and went ahead and took care of those. They noticed I had open recalls on my car and spoke to me to set up a time, but I just couldn't work that into my schedule right now. Then my steering wheel light came on. David managed to fit me in the next day and found me a loaner, which was necessary and so very cool of him. He called me later that day to tell me what was wrong with my steering wheel, the cost, and his honest opinion of what i should do. I've never had that from a dealership, and I GREATLY appreciated it. $1,800 just isn't in our budget right now. Based on David's performance these past couple times, my husband and I will stay returning customers. More

I wanted to bring in my jetta for the state inspection. Knowing that I may have brake issues, I recognized that this kind of servicing would require a great deal of time. After phoning a couple of differen Knowing that I may have brake issues, I recognized that this kind of servicing would require a great deal of time. After phoning a couple of different dealerships, Ted understood that as a single mom I did not have hours to waste sitting in a waiting room. He was the only one to offer the use of a rental car until mine was repaired. That got me in the door. Others offered shuttling service within a 10-15 mile radius- that only gets me halfway home. Upon arrival, I was promptly taken care of. We discussed possible scenarios regarding my brakes, and state inspection. After using the rental vehicle to get my errands done, I received a phone call from Ted about my car. My tires were worn to the point of not being able to pass state. I became very anxious, he assured me that he would take care of everything and that if needed, keep the rental overnight until the car was ready. Only problem- I worked the next day and would be unable to pickup my car or return theirs. Not only did he bring my car to my place of employment, brought the necessary paperwork and took the rental for me back to the rental place. All this done on his lunch hour. He understood my situation, he was empathetic to my needs and he accomodated them, he made me feel confident in his work, Ted made the prices more than reasonable, he took time to explain things to me. He went out of his way to make sure I didn't have to go out of mine. Making this potentially expensive, long drawn out servicing into an efficient, exceptionally priced, well taken care experience. This is the only place that I will allow to service my vehicle. Kudos to Park citiies for having an exceptional employee that knows how to take care of it's customers. More

Olivier made the car buying process very pleasant by providing excellent customer service. I visited on a Saturday and even though he was very busy, he took the time to explain all the features of the providing excellent customer service. I visited on a Saturday and even though he was very busy, he took the time to explain all the features of the car and maintenance. It is very nice to work with someone who is passionate about his job and who provides such excellent service. The guy in the finance department was very helpful as well and my paperwork was handled very quickly. I would recommend this dealership to my friends. More

Boardwalk Park Cities is an exceptional dealership!!! The service they provided while repairing the A/C on my Beetle was outstanding! They took care of everything from transporation to having my car in spark service they provided while repairing the A/C on my Beetle was outstanding! They took care of everything from transporation to having my car in sparkling condition when I picked it up. Their communication was clear and consistent and the staff saw me as a person with specific needs, not just a number to push through a process. Also, as a woman, you always feel a bit vulnerable when your car is being worked on, that you will be taken advantage of in some way, not knowing what is actually wrong with the car. Not here. I truly felt like they only repaired what needed to be done and fairly explained everything they did on the vehicle. I will absolutely buy my next VW here, thanks to the wonderful experience they created during this transaction. More

Robert did a great job not only fixing my car but also in customer service. I was really shaken up when I came into the dealership and he had my problem solved in a very time efficient manner and was also a customer service. I was really shaken up when I came into the dealership and he had my problem solved in a very time efficient manner and was also able to calm my nerves. More

I was so pleased as to how fast and easy everything went, I was so pleased as to how fast and easy everything went, Im sp happy I chose this dealership to purchase the car I have always wanted!!! I love my c I was so pleased as to how fast and easy everything went, Im sp happy I chose this dealership to purchase the car I have always wanted!!! I love my car SO MUCH!! Thank you Evan and Juan for helping me. I am a very happy customer!!! More

The staff members are very professional and friendly. They treated us like they had all day to take care of us and didn't rush us in making dicisions. They treated us like they had all day to take care of us and didn't rush us in making dicisions. More

The entire staff and especially Olivier did everything to accommodate me including running me around town while my car was going through make ready. I flew to Dallas to buy this car because the deal and ser accommodate me including running me around town while my car was going through make ready. I flew to Dallas to buy this car because the deal and service was that good. They made this buying experience as easy as possible and the car is fantastic too!! More

Great experience! Israel was very professional throughout the entire experience. He took care of every detail we asked and in a very timely manner. He was very thorough in explaining about the c throughout the entire experience. He took care of every detail we asked and in a very timely manner. He was very thorough in explaining about the car to my daughter. B.J. was instrumental in making sure that we got the exact car we wanted and in a timely matter. We appreciate everyone who helped us get the car. Many thanks! More

Volkswagen Park Cities A+++ As a first time car buyer Volkswagen Park Cities A+++ As a first time car buyer let me just express how nervous I was about choosing a vehicle that I loved but most importantl Volkswagen Park Cities A+++ As a first time car buyer let me just express how nervous I was about choosing a vehicle that I loved but most importantly was reliable and that I could afford. From day one all the dealers made me feel like buying my first car was something that I could do and that they would be there every step of the way to assist me in doing so. Day one of visiting the dealership Steve Wyatt made me and my dad feel like family! He greeted us on the lot with a friendly smile and warm welcome and wanted to know what I wanted to test drive first! Also day one Steve and the dealerships manager David Hagler worked closely with my dad to crunch numbers and get me to an affordable price bracket. After a few days and a few more test drives I ended up with the perfect car... A 2012 VW Jetta. Matt Hewison was there to deliver the great news to me after going to bat with financing being that I was a new buyer. The night we closed the deal Myron Marcyniak was eager to show me all the cool features my Jetta had to offer....His excitement made me even more excited. The amazing customer service didn’t stop the night we closed the deal! I went back a few days later to have my new car detailed. Again Steve Wyatt greeted me at the door and called me by name. He asked what I was getting done and told me to take a load off and relax while they worked on my car. David Hagler came into the lounge that day and wanted to know all the details about how I liked my new car. He congratulated me again and told me as soon as I ran out of gas to come on back in so he could fill it back up!! I also was greeted by Matt and Myron during my service visit which made me feel extremely welcomed into the Volkswagen family. Aside from the wonderful customer service, my Jetta is remarkable!! It has all the features, heated seating, alloy wheels, voice dial, and a monster sound system. The ride is so smooth and it’s totally what I was looking for in a vehicle. I just want to say thank you, thank you, thank you VW for making my first car buying experience perfect and for going above and beyond to make me feel welcomed!! More