Clay Cooley Volkswagen of Park Cities

I live near Park Cities VW so I decided to stop in recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving town the following day. I waited for the repair and the waiting area is pleasant with good coffee. When my car was due for it's 30,000 mile service I decided to take it back to Park Cities. This time I made a service appointment (David was my service adviser since Robert was off that day) for Saturday at 9. It was very convenient just to drop the car off and have them call me when it was ready. The car was actually ready just after noon and I was still busy having lunch with friends! My car both times has been returned freshly washed and the work was performed well. I will be going back! Only problem is, I don't trust me around all those tasty new VWs in the showroom... ;-) More

David was extremely helpful and called me before any work was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and now it runs great! Everytime I go to PCVW, I know that the job will be done right and my car will be returned by the time I am promised. Also, the guys who drive for the shuttle service are always nice and try to get eveyone where they need to be at a reasonable time. More

Park Cities Volkswagen provides excepitional service! James Harris & Pete Hodges were great to work with. This has been the best experience in purchasing a vehicle the entire staff has been great and t James Harris & Pete Hodges were great to work with. This has been the best experience in purchasing a vehicle the entire staff has been great and the overall process was so quick it was amazing. Thank you for an awesome experience! Bruce Gerboth More

This was the best experience I've ever had purchasing a car. Olivier was so informative. So plesant. He even came in when he was sick so I could drive the car and make a decision.I didn't feel pressured. H car. Olivier was so informative. So plesant. He even came in when he was sick so I could drive the car and make a decision.I didn't feel pressured. He said he is only a phone call away and I do appreciate that. Thanks Olivier for all your help. I would certainly buy another car. More

Aaron was a pleasure to work with. She is honest, fair, helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you! helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you! More

Once again, a very positive experience. Joe went out of his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arr his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arrives. Coffee and donuts in the waiting lounge a nice touch. More

Buying a car ay Park Cities VW was one of the best car buying experiences I have had. From the initial phone call with Joe Luna all the way through the financing department, everyone was very frienbdly a buying experiences I have had. From the initial phone call with Joe Luna all the way through the financing department, everyone was very frienbdly and helpful. Joe made us feel like he really wanted our business and that the support we would want would not stop once we drove the car off the lot. Furthermore, I really felt like we got a very fair price on the car we purchased. Even more impressive was the service we received immediately after the purchase was complete. Eventhough it was after hours, Joe Luna spent the time needed with us to setup the car for our phones and other peripheral devices and walk us through all of the features that made the experience with the car even better. I would recommend this dealership and especially Joe Luna to anyone that is looking for a great car and a wonderful buying experience. More

If you're like myself, and hate walking onto a dealership's lot and immediately get bombarded with salesmen; then Park Cities Volkswagen is for you and I. Ask for Steve Wyatt. He's down to earth a dealership's lot and immediately get bombarded with salesmen; then Park Cities Volkswagen is for you and I. Ask for Steve Wyatt. He's down to earth and will not pressure you with any up selling; and he'll work with you to get what you want from the dealership. Park Cities went above and beyond the call of dealerships when a misfortunate misshape occurred to my new 2012 Jetta on the way home from taking delivery. With no obligation what so ever; Park Cities came to the rescue the next day. I will return to Park Cities Volkswagen for all my service need and will return for my next new car purchase. More

It was a nice dealership, people made sure we were happy with our purchase. They helped us with everything to make it all smooth. Thanks! with our purchase. They helped us with everything to make it all smooth. Thanks! More

My original appointment was made with Tony, but was informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to m informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to me and she displayed excellent customer service. She was extremely friendly at drop off and when my car was ready!! I can not speak of anything negative of the service or the adviser as it was great!! Thanks! More