Clay Cooley Volkswagen of Park Cities

Salesperson, Israel Velasquez, was really helpful by explaining my payment options and letting me test drive a couple of cars before I made up my mind on the car of my choice. I'm a first time car buyer explaining my payment options and letting me test drive a couple of cars before I made up my mind on the car of my choice. I'm a first time car buyer so I was a little scared to get ripped off, since many people have that perception of salespeople, however, Mr. Velasquez explained all my options and made me feel comfortable to finally make te purchase. I'm very happy with my car. More

After getting the run-around trying to get a filing charge cost at McKinney VW, I decided it was time to seek out another dealership. Within 10 minutes of meeting Matt, I had all the information I was charge cost at McKinney VW, I decided it was time to seek out another dealership. Within 10 minutes of meeting Matt, I had all the information I was looking for, and saved $400+ on the extended warranty on my in-lease Touareg! Matt was completely up-front with me and made the transaction 100% smooth and painless. We spoke on Saturday night for about 45 minutes total, going over finance rates, warranty options, etc. Matt had finished his shift when I arrived, yet he stayed to go over everything with me. At the end of the 45 minutes, he told me he would have all the paperwork done on Monday and call me to come down to sign them. I am physically disabled and am unable to stand or sit for much more than 15 or 20 mins at a time. Having purchased many vehicles in the last 25 years, I had little hope that the transaction on Monday would go smoothly. Matt called me on Monday, just as he said he would, and I drove down to the dealership. To my utter amazement, I was there only 12 minutes and the entire deal was DONE (All paperwork signed, and I was out the door)!!! Matt and the team at Park Cities VW have reset the bar to an all-time HIGH, in my humble opinion, when it comes to 'no-bull' direct dealing, going the extra-mile to get the best interest rate, and keeping their word when they say they will do something. I have never been so pleasantly shocked with a car purchase as I am with this one! Just to point out how far I went to go to Park Cities VW....I live ONE HALF OF A MILE from Lewisville VW (where I originally leased the car in 2008). Due to multiple nightmares at Lewisville VW's SERVICE DEPT, I refuse to ever do business with them again. I have been going to Metro VW for service since, but their finance rep failed to return my call in regards to this purchase(it's been 4 days now with no return call!). I then offered McKinney VW my business, but they kept dodging a straight-forward question (how much do you charge for the title-transfer/registration-application paperwork). They kept telling me I had to bring the car in first to have it looked over before they could tell me what price they charge to do the paperwork. After speaking with the sales rep numerous times in emails and finally a second phone call, he told me he would email the figure no-later than 'first-thing' Saturday morning. Well, Saturday came and went, and no email from the rep...but I did receive a marketing email from his General Manager....LOL. Just as I finished signing the paperwork at Park Cities VW on MONDAY, the sales rep from McKinney called me and left a voicemail on my phone telling me his weekend was BUSY and that I 'should understand' but he was now ready to go over the numbers. You snooze, you lose in sales! Do yourself a favor, save yourself time grief and aggravation....don't bother calling any other VW dealers in the DFW area....or at least make sure you call Park Cities LAST! They will put all others to shame with their top-notch customer service! You can take this review to the bank! I am not only a reviewer, I am a COMPLETELY SATISFIED CUSTOMER!!! Thank you very much MATT, you are AWESOME!!!! Chris Green 2008 VW Touareg V8 More

For the most part, my husband and I have driven luxury vehicles: Acura, BMW and Mercedes. When our daughter moved out of the country, I took over payments on her 2006 Passat. When it needed its schedul vehicles: Acura, BMW and Mercedes. When our daughter moved out of the country, I took over payments on her 2006 Passat. When it needed its scheduled service, I took it to Park Cities VW, the closest dealership to my home. Surprisingly, I was treated better at the VW dealership than at the luxury dealerships. My service advisor has genuinely shown interest in making sure I have a good experience. This includes making arrangements for a ride home or a loaner car, giving me phone calls with status updates, and ensuring that the work is completed timely and efficiently. Overall, I am pleased with the car, the dealership, and especially my service advisor. Thanks, Robert! More

Brian did a great job in providing relevant information on availability and straight forward in approach to what the price of the vehicle would be. An overall pleasure to purchase a car. All aspects of i on availability and straight forward in approach to what the price of the vehicle would be. An overall pleasure to purchase a car. All aspects of interaction where managed well and respectful of my time. More

I have leased three cars from Park City Volkswagon. I have always received excellent service and the staff is superior. The Service team, the Financial team and my recent encounter with Mr. Steve Wyatt have always received excellent service and the staff is superior. The Service team, the Financial team and my recent encounter with Mr. Steve Wyatt was esceptional. These people make Park City the best VW dealership that I know. Mr. Wyatt was understainding of my need for a new car. He worked with me to help me achive the best possible deal for the car. My husband was extremely impressed with Mr. Wyatt because of his honesty as to what he could do to get us in a new 2011 CC Pasatt. I thougth Mr. Wyatt was charming and patient with me. I was a little apprehenvsive about getting a new car, but I knew we needed one. Mr. Wyatt went into detail with us both about the differnt functions of the car. I was pleased to hear from Mr. Wyatt as a follow-up call with us about how we were enjoying the car. He extened his knowledge and experience if we had any questions about our new car and he immediatley assigend us a service person whom I had worked with before and is pleased to be working with him again. My experience was a pleasuable one. I know I will be dealing with them in the future. Sicerely, Beverley Phillips More

I dont think I will buy another VW product. If I did decide to buy another it would be because of the service that I have received from David. He has gone out of his way each and everytime I have had s decide to buy another it would be because of the service that I have received from David. He has gone out of his way each and everytime I have had service performed. He is a professional in every way. More

Good customer service, on time work, good guest waiting place, quick customer service response, helpful attitude, quality work service. All are good, except this survey comments requirement is a little to place, quick customer service response, helpful attitude, quality work service. All are good, except this survey comments requirement is a little too much. It is good if there are a lot of bad experience with the dealership. More

Came in for service and came out with a new Jetta. The service team was very nice. Olivier (sales team) was very helpful and made the experience a pleasurable one. He was able to listen to all of my needs service team was very nice. Olivier (sales team) was very helpful and made the experience a pleasurable one. He was able to listen to all of my needs and then presented me with a few different options. We were able to work out the appropriate financing as well. More

This is my second purchase from Steve Wyatt. The team at Park Cities is great to work with. The first was a slightly used 2009 VW Routan. The car was perfect, just as we discussed. My second was a brand Park Cities is great to work with. The first was a slightly used 2009 VW Routan. The car was perfect, just as we discussed. My second was a brand new 2011 Jetta! They gave me a great deal on both! The pricing is great as well as their service. These were the easist cars I ever bought! I would recommend anyone see Steve to get a great deal on a new or used car. The entire team at Park Cities was friendly and pleasant to work with. I will definately be back to make a futire purchase. Awesome job Park Cities VW! More

I am currently on my third VW from Park Cities. I live in the Park Cities, so in 1998, the location was important. However, the service and friendliness of the staff has kept me coming back. Recently, I made the Park Cities, so in 1998, the location was important. However, the service and friendliness of the staff has kept me coming back. Recently, I made an appointment for the 20K service on my 2009 Jetta and Tony informed me of a minor recall that I had not received in the mail yet. When I have scheduled maintenance, the work is completed on time. More