Clay Cooley Volkswagen of Park Cities

Ok experience until the first piece of paper for a sale goes in front of you. I asked them to explain an MSRP that was several thousand over the online cost; they explained some (delivery fee) but then sai goes in front of you. I asked them to explain an MSRP that was several thousand over the online cost; they explained some (delivery fee) but then said it's upgrades to the vehicle that weren't actually upgrades (clear coat paint protective that comes standard, floor mats that come standard, etc). Then when I asked for an itemization of another $4k line item called "Accessories", they said it came with the car. They used the previously-described "upgrades" which increased the MSRP was now used to justify the $4k accessories fee. Finally they agreed to a 4.9% APR to finance there, and when I got to finance they put papers in front of me to sign with 5.8% APR and a new warranty add-on package I had not agreed to. This whole time they told me I didn't hear what I heard and they kept changing their narrative and changing #s on every reprint. It was disgusting behavior. If they want ppl to purchase add-on packages, then sell the packages the honorable way: describe what packages offer and give the customer a choice. Don't force it on them and pretend it's a discount when the customer firmly declines these forced fake upgrades. This behavior was consistently modeled by the General Manager, Sales Manager, and Finance person. More

Second time I came here for oil change. My service agent very good explain everything I need to know over roll perfect My service agent very good explain everything I need to know over roll perfect More

Excellent customer service. The staff is very helpful and informative. Thank you Ricky from the service department!! The staff is very helpful and informative. Thank you Ricky from the service department!! More

Great customer service. Very clean and professional. Service center is great also. Free Starbucks coffee Very clean and professional. Service center is great also. Free Starbucks coffee More

Mr. Ricky did an excellent job serving my husband and I. He explained thinks well. Thank you! He explained thinks well. Thank you! More

I ask for use my credit bank and they use another one not happy .. and sales manager not a professional person happy .. and sales manager not a professional person More

My Advisor Ricky was very polite,very good at communicating with me on the process of preparing my vehicle. Thank you communicating with me on the process of preparing my vehicle. Thank you More

I hate that I’m even having to write a review like this but it seems to be the only way I can get a direct response from somebody. It started out good but Everything about this experience has quickly gone but it seems to be the only way I can get a direct response from somebody. It started out good but Everything about this experience has quickly gone sour. The finance department has not contacted me after a month of trying to reach them and leaving multiple voicemails and of course everyone from sales has no clue what’s going on or how the $580 we agreed upon conveniently became almost $700 and the car note it due today. Had I known the agreement I signed with Alex and Gary meant nothing I would have NEVER signed anything with finance or accepted the vehicle because now I’m stuck with a car that is way out of the budget I’ve set for myself, which I was very clear about with Alex and Gary. All the finance team kept saying while completing my paperwork was “Yes, If you agreed on $580 then that’s what it is” but suddenly no one can access my account to explain to me why the amount is higher and or how they plan to pay the difference to honor the $580 and the young lady that finalized my paperwork was conveniently out sick when I came up there to talk to someone, after not getting a response, and she apparently is the only one who has access to my account. This on top of the run around on getting the vehicle back from a repair that apparently should have been done before they even sold the car has been a complete headache. I have regretted this purchase almost as soon as I left the lot not because it was a bad purchase but simple because of how I’ve been handled. Gary has attempted to turn the situation around but honestly I’m learning he tends to speak a little too quickly without ensuring he has accurate and updated information which has resulted in him pushing my getting this vehicle back 3 times. And if it wasn’t for me being able to track the vehicle I would have came up there at 1130 today per the instructions of Gary just to learn the vehicle still isn’t ready and is not even at the dealership. This has just not been a good situation at all! More

The service on our vehicle was completed quickly and I was updated throughout the process. was updated throughout the process. More

Great place to buy you dream car theey are very nice and polite especially Mr Randall on service department polite especially Mr Randall on service department More