Clay Cooley Volkswagen of Park Cities

I would not recommend your dealership! !! once again, I will say there is no way possible with the accredited dealership that you are that I actually had a car for less than six months and !! once again, I will say there is no way possible with the accredited dealership that you are that I actually had a car for less than six months and it broke down and you tried to charge me $15-$2000 to get it fixed. That’s not right goodbye. More

They were super helpful and easy to communicate with throughout the service time. Loved being able to text while I was at work. throughout the service time. Loved being able to text while I was at work. More

Rob was an excellent salesman as well as Ed and Alex. I would highly recommend Clay Cooley VW to all of my friends and family I would highly recommend Clay Cooley VW to all of my friends and family More

It was a good experience jose was very helpful and nice. He understood what I was looking for and showed me the car I was looking for. He understood what I was looking for and showed me the car I was looking for. More

I have mixed feelings about my experience with Clay Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, the back window wasn't tinted at all. We were told to come back any day top his issue fixed. My son came back twice and both times was told there wasn't a technician to help him. (keep in mind he was told a time and day to come) Finally, he came back on a day that someone could fix the tint and waited 5 HOURS. We were told it would take 30 minutes tops. My 17 year old son is too green and inexperienced to know to complain, so I stepped in and kept asking why it was taking so long. Each time I was told it would be another 10 minutes. Five hours of being told over and over again that it was almost done. This is terrible customer service and terrible communication. After I said I was going to submit a formal complaint, someone finally called me back and offered to refund us for the tint job. Do better Clay Cooley. More

Overall has an okay experience at this dealership. I felt as if it was pleasant and clean inside however the parking lot is very annoying. I felt as if it was pleasant and clean inside however the parking lot is very annoying. More

Had great communication through the whole process, had to leave my car for a couple days and they were never hard to reach if I had any questions leave my car for a couple days and they were never hard to reach if I had any questions More

Really disappointed in the communication and customer service here after buying a brand new car. service here after buying a brand new car. More

Never going back to service vehicle there, I had tge mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got bille mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got billed for a diagnostic that was bull and got charged for a bunch of parts that I didn’t even need and ended up fixing the car myself More

Excellent and friendly service by every person I spoke with. Good communication about the status of the service as well as letting me know what needed attention now and down the line. with. Good communication about the status of the service as well as letting me know what needed attention now and down the line. More