Clay Cooley Volkswagen of Park Cities

I recently purchased a new from Volkswagen on Lemmon and had a phenomenal experience. The general Manager Giovanni Ybanez was extremely helpful and knowledgeable, taking the time to explain all the features had a phenomenal experience. The general Manager Giovanni Ybanez was extremely helpful and knowledgeable, taking the time to explain all the features and options without any pressure. The entire team at Volkswagen was friendly and professional, making the process seamless. I am thrilled with my new car and will definitely return for future service needs. More

Buying a car as a woman can be an intimidating experience, but my visit to Clay Cooley completely exceeded my expectations. Katherine greeted me at the front of the dealership with a warm smile, i experience, but my visit to Clay Cooley completely exceeded my expectations. Katherine greeted me at the front of the dealership with a warm smile, instantly putting me at ease. She was kind, attentive, and genuinely listened to what I was looking for in a new vehicle. While I didn’t need a new car, I was interested in something larger than what I was trading in, and Katherine provided some great options. Gary stepped in to help finalize a deal, and together they offered a price I was happy with. Both were kind, funny, and made the entire process enjoyable. Michael in finance was equally fantastic, keeping things efficient and stress-free. The dealership even stayed open past closing so I could take my new vehicle home that night! I ended up leasing a 2024 Volkswagen Tiguan, and I couldn’t be happier with my decision. After a week of driving it, I absolutely love it. When I returned to drop off the extra key for my trade-in, Katherine and Gary were just as friendly and welcoming, taking time to chat with me again. Clay Cooley’s staff truly impressed me, and my experience was nothing short of five stars! More

I had such a great experience on a rainy Saturday! I love my Volkswagen Taos and got a great deal!!! Donnie was wonderful, and Michael was a true pleasure in finance, as well as the sales manager Haym I love my Volkswagen Taos and got a great deal!!! Donnie was wonderful, and Michael was a true pleasure in finance, as well as the sales manager Hayms! I have been a customer for decades and will continue to be. Visit Clay Cooley Park Cities! More

Moe was so helpful and I’m grateful to have found the perfect car for me! perfect car for me! More

Had to bring vehicle in multiple times. .Will never come back...still had problems when I left .Will never come back...still had problems when I left More

The service dept is not anything near what it used to be and I’ve been bringing my car here since 2008. Greeting was great, as always. Response by the original service advisor was poor at best. It was only and I’ve been bringing my car here since 2008. Greeting was great, as always. Response by the original service advisor was poor at best. It was only after I got out of my car and went into the service manager’s - Tomi - office to tell him why I was driving away without getting the service done that I got any response. His response was good, not quite very good, but again, I had to seek him out and he then assigned me a different advisor. And all this was for just an oil change and inspection, which the initial advisor told me was going to be at least 3 hours. When I made the appointment the day before and told the guy on the phone - by the way, nobody cares to give their name unless you ask for it - that I would be waiting, he never told me it would be at least 3 hours. When my original advisor told me that and I asked her why, she refused to answer my question. I asked her for another advisor since we weren’t able to communicate very well and it went south from there. She left me sitting in my car for 15 minutes, and that’s when I walked into Tomi’s office where I found her chatting with him. Communication was poor, but Tomi did ultimately see to it that my car was serviced in a timely manner. Then there’s the matter of no longer being able to pay with a credit card without incurring a service charge for that. That was a surprise at the end when I went to pay out. THAT is not a good thing. More

Asian is a great associate, she always makes my experience a great one! She makes sure to keep me informed every step of the way. experience a great one! She makes sure to keep me informed every step of the way. More

The service employees were very knowledgeable and had quick turn around time for some large repairs. quick turn around time for some large repairs. More

Justin was very polite and very helpful. He made are visit very easy and convenient. We appreciate all his help. Great customer service! He made are visit very easy and convenient. We appreciate all his help. Great customer service! More

They were very helpful. I appreciate them working with the time constraints I had and delivering the vehicle I appreciate them working with the time constraints I had and delivering the vehicle More