Clay Cooley Volkswagen of Park Cities

Horrible Sales/Service Customer Service After I signed for my new car, the customer service provided by my sales representative was terrible. I had to go out of my way many times to make tri After I signed for my new car, the customer service provided by my sales representative was terrible. I had to go out of my way many times to make trips to the dealership just to get paperwork signed, and retrieve necessities for the vehicle. Simply put, my (the customer's) needs were not a priority to my salesman nor the secretaries I spoke with on the phone. On a brighter note I had a great experience with the financial representative, Jason at Volkswagen Credit. He knew exactly what my goals were in financing a car and helped me achieve them. Because of him, I got a great deal! Also his customer service was superb! I recommend having Jason as your financial consultant at this Volkswagen dealership. More

Bait and Switch Beware! The dealership aren't selling cars, which means they aren't making money so they are scamming customers who bring their cars in for service. D Beware! The dealership aren't selling cars, which means they aren't making money so they are scamming customers who bring their cars in for service. David Newbauer serviced my car on March 30, 2019 and didn't get my authorized signature to perform a dianostic nor did he get my written signature to perform multiple items that he claimed the dianostic test showed was defective on my car. I brought my car in because the brake sensor light and brake light were on and he claimed that my rear brakes were metal to metal and deemed "unsafe to drive." He told me that brake repair would cost $615 and my car would be ready on Monday April 1, 2019. I gave him the authority to do ONLY brakes, but when I went to pick up my car, my bill went from $615 to $1552.33. He claimed that I told him to repair everything and I clearly did not. Then David quickly informed me that they work with a finance company that will give you a line of credit for repairs. BUYERS BEWARE! David told me that all he needed was my drivers license. I instructed him to use the address on the service ticket because the address on my drivers license wasn't current. David elected not to listen to me AGAIN and entered the application with the wrong information (probably intentionally). He came to me stating that the down payment would be $715 and asked what kind of monthly payments did I want and showed me a number of options. I chose the 12 month option then he disappeared again and came back for my signature on a blank Ipad screen. I never saw the contract, I never saw the amount that would be debited out of my account. When I got home, he had authorized $944.33 to be taken out of my account without my permission. More

Great salesman. I came in Test driven a Passat with Billy Smith.Mr.smith was so polite.very knowledgeable.about the vehicle.i will recomend this Dealership.and salesm I came in Test driven a Passat with Billy Smith.Mr.smith was so polite.very knowledgeable.about the vehicle.i will recomend this Dealership.and salesman to anyone. More

A great car dealership to lease a car from! I had a great experience while I was there. I was educated on how to Payless on the car in total and was given monthly payments very low considering I I had a great experience while I was there. I was educated on how to Payless on the car in total and was given monthly payments very low considering I didn’t had really good credit! The salesman that helped me name was Teo and he had a great attitude with fast and really good customer service! Thanks To Teo and all the staff there i drove off with a new car happy. More

Good salesman Great place an billy smith was an excellent person to buy from help me get what I wanted for the lowest price an worked with me on my trade in would r Great place an billy smith was an excellent person to buy from help me get what I wanted for the lowest price an worked with me on my trade in would recommend him to everyone out there More

Steer clear Wow, I don't think I've ever dealt with such manipulative, unprofessional and deceptive people as I unfortunately had to at Park Cities Volkswagen. A Wow, I don't think I've ever dealt with such manipulative, unprofessional and deceptive people as I unfortunately had to at Park Cities Volkswagen. A sales person named Billy contacted me after I reached out regarding pricing posted online. Turns out I don't qualify for the pricing they deceptively posted and they very rudely told me they can't help that I don't qualify for offers in fine print(they weren't even in fine print) after several rude texts from Billy, I asked to speak to the sales manager, Brian or Jason , who told me basically the same thing, since I am not handicapped, military, recent college grad AND a first response I wouldn't get the discounts even though the price was listed online as actual price. He then proceeded to HANG UP on me! A sales manager. How's that for professionalism? I now understand why the staff acts like they do; they're only following the example of management. I'm not sure I know anyone who is handicapped, first responder, military, AND a recent grad. I was ready to purchase a new car from them TODAY and their complete lack of professionalism and business ethics made me realize I want nothing to do with them. Steer clear. More

If you like to double check paperwork, this is the place! My experience I had with Clay Cooley VW of Park Cities. Their staff is inept or dishonest. I lean towards inept. "I will give you a call tomorrow a My experience I had with Clay Cooley VW of Park Cities. Their staff is inept or dishonest. I lean towards inept. "I will give you a call tomorrow and update you", this is an empty promise coming from the mouths of anyone working at Clay Cooley VW. Due to character limits I have summarized my email to Stephen Dodge the General Manager. He has not responded: • October 24th I visited Clay Cooley VW and asked to see a car listed on Clay Cooley VW website for 27000. • The offer sheet appeared with 4000 of accessories. I explained clearly that I did not expect any cost of accessories as the list price had been 27000 and that I would be leaving. The salesman asked me what price I had expected to pay. I answered, "The 2700 plus Tax, Title, and License". He asked to write this number down and he would take it to the finance manager. I agreed with him at that time to pay 28500 which included Tax, Title, and License. This can be found on the offer sheet, which I have a copy of. • At this stage, there had been no issues. • The paperwork dragged on till 10 pm. My wife and I had to leave as the babysitter was not staying any longer. We were asked to return the next day to finish the paperwork. • The car was empty on gas. • The car did not have the temporary plates on the car as the salesman could not find a screw driver. Rather it was jammed in the window. I had to correct this myself. • We returned evening of the 16th. The financing manager began having us sign the paperwork without review. As my wife was signing and I was co-signing, I was entertaining our son. As the paperwork does not clearly state the "sale price", she did not catch this error. It is also written as "total amount financed" and it is unclear if this did or did not include the 3000 down payment I had already made. • My wife did however notice that my name had been written incorrectly and the paperwork had to be re-printed or corrected. • After discovering the issue by asking the financing manager, I immediately informed her that this was not what had been promised to me. I asked her what I could do and who could help me. Her only answer "No one is around this late at night and besides you already have a great price". • Sales manager does not remember even to take the keys of my trade in and I had to return to turn them in. • I placed complaints with the customer service representative Mercedes Delgado and the Sales Manager Dwayne Johnson. • Dwayne listened about my experience and offered me a 500 dollar refund, but he was unable to refund without higher permission the correct amount which is closer to 1500. He ensures me that he will submit the necessary paperwork and update me the next day. • Weeks pass with many unreturned voicemails and failed promises to call me back. • Someone from the sales team calls me to ask if I am still interested in purchasing an Atlas. This is the THIRD such call I had received, but I have chosen not to and all of them to reduce clutter in my massive list of disappointments. At this time I learn that both Dwayne and Mercedes have quit or were let go. No one knew about my complaint or planned to follow up. • It is now around December 7th and I am forwarded now to Paul Farris, who I AGAIN must explain my complaint to. • I decided at this point to visit in person. Introducing myself to Paul Farris, he had naturally forgotten my name and who I even was. I AGAIN reminded him about my issue. • Regretfully Stephen Dodge was at the corporate office this day. Paul Farris promises to call me with an update once you return. I was not called. • It took 60 days to call me regarding my license plates. Now 57 days after agreeing to purchase the vehicle, I receive my first actual answer to my complaint... via email, no phone call. It told me that I signed a contract and they will not reimburse me anything. How do you allow in your institution so many sloppy, incoherent, and lazy behaviors? Perhaps most importantly, how do we go from Dwayne Johnson offering to refund me 500 dollars to 0 dollars? Lesson: Double check all of their work in advance! More

Dishonesty has a new name...its Clay Cooley Classic bait and switch. Here’s the my cautionary tale about dealing with Clay Cooley VW of Park Cities. Made an inquiry early in the week. The Classic bait and switch. Here’s the my cautionary tale about dealing with Clay Cooley VW of Park Cities. Made an inquiry early in the week. The person I spoke with said it was a “reasonable” offer and someone would follow up with me. Crickets. So I called back the next day and spoke to another person who again said that my offer was “reasonable.” And again, no follow up. Today a new person called me. I reiterated my offer. This new person again, using their stock phrase, said my offer was “reasonable.” She said she would take it to her manager and then get back to me. She called me back 15 minutes later and said they accepted my offer. Even though the process had been a little sloppy, at this point I had no reason to believe they were dishonest. But the first red flag was when I asked the sales person to text or email me the details and she didn’t. No worries, I left work early to go to the dealer to complete the transaction. When I arrived, second red flag was when I saw the car that I had agreed to buy sitting in the showroom and not prepped at all. So at this point I’m greeted by another new guy because the person I spoke to on the phone had left and the person she told me to ask for when I arrived was supposedly busy. Spoke to the new guy and I gave him the details, which I’m not sure why they didn’t have already. After some back and forth, the manager come out and says there must have been some sort of miscommunication because although I had been only discussing one particular vehicle the entire time with a higher level trim, the sales person was actually offering the base trim. The funny thing about this explanation was that if this was true then my offer would have been significantly higher than MSRP. But whatever, they had wasted way too much of my time. You would think they would have learned something from the VW emissions cheating scandal. But then again, maybe they did. Maybe they learned how to cheat their customers. Learn from me, try another dealer that actually respects their customers to deal with them honestly. I guess I know now why everyone says: “He’s the worst. He’s an xxx. Either way, stay away from Clay.” More

Penultimate Purchase Experience I found the 2012 Hyundai Sonata Blue online and spoke with Clint Hickman about the vehicle. Clint was very helpful, honest, and a pleasure to work wit I found the 2012 Hyundai Sonata Blue online and spoke with Clint Hickman about the vehicle. Clint was very helpful, honest, and a pleasure to work with. I went out for a test drive and liked the car. It was clean and in very good shape. Took the car to my mechanic and it check out with flying colors with an hour-long inspection. I worked with Clint, the Sales Manager Paul, and Finance Manager Jeff. I found everyone to be extremely professional and never once felt any hard sell. For me, this was a perfect buying experience and would highly recommend this group of professionals. More