Clay Cooley Volkswagen of Park Cities

Bought some parts for my VW from Cooley VW. It took way longer than they promised for the parts to come in. They didn't call me when they arrived. When I got there to pick up the parts, it took It took way longer than they promised for the parts to come in. They didn't call me when they arrived. When I got there to pick up the parts, it took quite a while to find them. I asked if someone could show me how to put these exterior parts on the car but they said they were too busy (looking at their phones). I spent over $400. The dealership went way downhill when it transferred to Cooley ownership. More

DONT GO HERE ! ! After reading these horrible reviews, I decided to give this business a try anyways. Bad idea !! They immediately started asking for personal info t ! After reading these horrible reviews, I decided to give this business a try anyways. Bad idea !! They immediately started asking for personal info that had NOTHING to do with a test drive. I xplained that I only needed to test drive a specific car on their lot. He said he couldn't help me unless I gave him car insurance info, soc sec number and my fon number. I ran so fast outta there, that I ran right pass my car !! Lol DONT GO HERE !! More

Very poor diagnostic skills, like backwoods mechanics they replace parts w/o having understanding of bigger picture. At best hacks and at worst bait and switch scammers, though it's probably something in they replace parts w/o having understanding of bigger picture. At best hacks and at worst bait and switch scammers, though it's probably something in the middle. Normal maintenance probably ok but I wouldn't recommend this dealer for diagnosing more complex issues. More

BEWARE! ! I found a vehicle on true car from Clay Cooley, had a clean car fax with no imperfections listed online. I called to make sure vehicle was damage fr ! I found a vehicle on true car from Clay Cooley, had a clean car fax with no imperfections listed online. I called to make sure vehicle was damage free, was assured twice that it had no imperfections. Vehicle was a 2020 with 10k miles on it. I flew out to get this vehicle and upon arrival the whole back door on passengers side was obviously damaged. Salesman said he never saw it when he supposedly looked twice. Since I flew in on a Saturday I was stuck and had to make a deal to get home. I should have got a taxi and just left instead of buying the vehicle bc I had to get home they reimbursed me $75 of the $2400 it costs to fix it as there was more damage once inspected by auto repair place. Don’t waste your time or money at this dealership. More

Paul Farris was amazing to deal with. Polite courteous and insightful. He was super easy to deal with and made me a fantastic deal and insightful. He was super easy to deal with and made me a fantastic deal More

Highly recommend!!! We had the *best* experience at Clay Cooley Volkswagen! Louie Singleton helped us find the perfect SUV and a plan that met our needs both from the perspective of where we were in our liv Cooley Volkswagen! Louie Singleton helped us find the perfect SUV and a plan that met our needs both from the perspective of where we were in our lives and at the right price point. He felt more like a new friends than a sales representative. Once we're in the market for a another car, we'll certainly be going back to Louie and the team at Clay Cooley Volkswagen Park Cities! More

Louie was my sales guy! He was a rockstar. Jeff and devan were helpful & easy! were helpful & easy! More

Severe buyers remorse and I haven’t even had the car for a week. They are quick to respond before and up to you buying the car, but after you sign, they disappear like a thief in the night. Can’t get anyone a week. They are quick to respond before and up to you buying the car, but after you sign, they disappear like a thief in the night. Can’t get anyone to give me a straight answer on the window tint they promised me as apart of the deal. They were supposed to schedule something for me three days ago. I cannot get a status of the payment to my prior lender so that my other car is paid off to cancel my extended warranty with my former dealer. Their negligence is costing me money. Everytime I call, I am sent to someone’s voicemail who never calls me back. Service here is TERRIBLE. I can’t imagine what would happen if I actually needed service under the warranty of this car. Please save yourself a headache and buy your car somewhere else. More

They pull every trick in the book and sneak in thousands in bogus charges in the finance room where all the deception comes full swing. in bogus charges in the finance room where all the deception comes full swing. More

The absolute worse car buying experience I’ve ever encountered in the 30 years I’ve been purchasing cars. I don’t have the time or patience at this point to detail the numerous and consistent screw u encountered in the 30 years I’ve been purchasing cars. I don’t have the time or patience at this point to detail the numerous and consistent screw ups, neglect and unprofessional behavior I’ve dealt with. Suffice it to say, it’s been six weeks since i leased the car and I’m still dealing with the fallout from horrendous customer service today. I’m giving one star only because I really like the GTI I bought. If you’re looking for a new VW, I would strongly suggest shopping any other dealership in the DFW area. More