Clay Cooley Volkswagen of Park Cities

Bad Service department. Took my car in for service under warranty, 1st time it was not fixed properly, and now have a new problem after picking it up from service. Took my car in for service under warranty, 1st time it was not fixed properly, and now have a new problem after picking it up from service. More

Don't let Clay Cooley service department waste your time. The 2nd batter from Clay Cooley died on my 2012 Passat died this morning. I called Clay Cooley this morning about the dead battery and I was told it w The 2nd batter from Clay Cooley died on my 2012 Passat died this morning. I called Clay Cooley this morning about the dead battery and I was told it was still under warranty. I asked how much the cost of labor would be and I was told it would be free as the battery was under warranty. I drive to Clay Cooley and am told by Nick (Service Manager) the battery had a two year warranty, it is now pro rated, I do have to pay for instillation,I'm better off buying a new battery. They speak with the customer service representative (Pete) that lied to me, they admit he gave me wrong information, but they do not want my business and offer me nothing. I am told their batteries usually die in 3 years. My car has 33,000 miles on it. This is the 3rd batter in 5 years. I am not impressed by Clay Cooley's level of service. After speaking with another manager who did not care one iota, I left and went to a part store, bought a better battery for less, and had my battery installed for free. I bought my car from Clay Cooley, but today they lost me as a customer. More

Ignored I do not and will not ever recommend a Clay Cooley dealership. From buying the cc in 2017 till now I’ve had nothing but problems. With the financial p I do not and will not ever recommend a Clay Cooley dealership. From buying the cc in 2017 till now I’ve had nothing but problems. With the financial paperwork being handled to the warrantees I’ve purchased. Very disappointing service still waiting on my refund. Do not use Clay Cooley! More

Disappointing Service BEWARE OF Clay Cooley VW SERVICE DEPT Another reputable auto repair shop completed a thorough diagnostic test on my car and informed me that the prob BEWARE OF Clay Cooley VW SERVICE DEPT Another reputable auto repair shop completed a thorough diagnostic test on my car and informed me that the problem was related to an ABS module. They contacted VW and learned that there is an open recall on this module and suggested that I take my car to VW. I scheduled an appt. w/Clay Cooley VW the following day. In a nutshell, Peter the service rep operated with zero integrity and attempted to defraud me. I believe that Peter did this to justify the car not being ready and to buy more time. I immediately escalated to the service manager - John. Instead of John remaining neutral to fully understand "the customer" concern, he was defensive, deflected from Peter's detestable actions, and stated VW requires my authorization to proceed with the thorough diagnostic test that takes a couple of hours and cost $140 before they can perform the recall repair. When I called back 20 minutes later to tell them I'm picking up the car, Peter arrogantly informed me that I can pick up the car but they already performed the diagnostic test, something else is wrong with the car and the cost is over $3,000. They will charge me $140 diagnostic fee because they already performed the test. Note that after John's (service mgr) response, I reached out to another VW dealership to perform the recall repair. I called the other dealership back and informed them of Peter's last statements. Because of the other VW dealership intervention directly with Clay Cooley, when I picked up my car a hour later, John stated that it was "not possible" to perform the diagnostic test so they will not charge me $140. This is my first negative experience with any VW service dept. since I purchased my vehicle in 2010. I love my car and because of past excellent customer service with this dealership and nearby VWs, I purchased my teenager a used Jetta a few months ago. We will continue to be VW fans but will never return to Clay Cooley because of Peter and John's morally reprehensible conduct. I do appreciate the other VW dealership service dept. getting involved and will go to that dealership for future service and More

Horrible service On Saturday, I brought my VW Eos w/less than 50K miles in for basic maintenance and got a call that they found several major repairs needed totally $3 On Saturday, I brought my VW Eos w/less than 50K miles in for basic maintenance and got a call that they found several major repairs needed totally $3600. After my shock and horror, I was told it would be ready on Monday. I called Monday around 4:00 to see if it was ready. I was told it was still being worked on but it would be ready later. I asked for a time and was put on hold. A couple minutes later, the service rep said actually they didn't even have the parts for it and it would be Tuesday. So not only does my car w/less than 50K miles need major repairs (in addition to a $1500 water pump replacement earlier in the year), but I'm told my car would be ready until I pushed for a time and the service rep has no clue the actual status of my car and didn't think to call to keep me updated. I not only will never buy a VW again, I will never take my car back to this dealership. I'll be driving straight to the Honda dealer for a trade in. More

Ask for Paul Five-star experience. Paul is terrific, no pressure kind of guy. He made our daughter's first car buying experience a very pleasant one. A quick shou Five-star experience. Paul is terrific, no pressure kind of guy. He made our daughter's first car buying experience a very pleasant one. A quick shout out to Frank, the general sales manager, who has not forgotten the importance of customer service - thank you Frank for taking the time to visit with our young daughter about the importance of maintaining a good credit rating in life. More