Clay Cooley Volkswagen of Park Cities

I did not give 5 stars because of online scheduling. If the service shop is behind, why list claimable drop off time that are not realistic. I picked a 7:30a time slot. When I arrived, I was asked if I If the service shop is behind, why list claimable drop off time that are not realistic. I picked a 7:30a time slot. When I arrived, I was asked if I could leave my car for several days, I said no as I needed to wait for it. As a result, I could not get all my service needs completed and will have to schedule another day. More

Great service, staff was friendly and helpful. Was able to comfortably wait for my vehicle. Was able to comfortably wait for my vehicle. More

Definitely appreciate the commitment to guest service. I always have seeing great effort in fixing car or providing loaner when necessary. I like that professionals are looking at my car vs taking it to y I always have seeing great effort in fixing car or providing loaner when necessary. I like that professionals are looking at my car vs taking it to your average mechanic. More

After 60 days I still do not have my new plates or registration. Was told by my Clay Cooley Park Cities VW dealership to go to the tax office and pay for new temporary plates. The tax office told me t registration. Was told by my Clay Cooley Park Cities VW dealership to go to the tax office and pay for new temporary plates. The tax office told me that the registration had yet to be filed and that Clay Cooley was in violation of state laws. Cooley has 30 days to file online and had not done so. She advised me to file a complaint with TDMV which I am doing today. She also said this wasn’t unusual for them. The GM Gary is awful! Doesn’t return calls and doesn’t understand good service or American culture (he’s from the Middle East). How this guy got the GM job I’ll never know. It’s been one problem after another and this was the straw that broke the camels back. When I told Gary the GM that I didn’t want to give him a one star review he said “One Star, 5 star who cares. It doesn’t make a difference.” Chase Cooley reportedly runs this place. He’s supposed to be an attorney and he should know the law. Evidently, he likes to break the law! TDMV will be visiting you soon Chase and Gary! More

I arrived a few minutes after my appointment, but was greeted and taken care of as soon as I arrived. The service workers I encountered on both the day I scheduled and the day of my appointment were very greeted and taken care of as soon as I arrived. The service workers I encountered on both the day I scheduled and the day of my appointment were very communicative, friendly and informative. I will continue to have my Volkswagen serviced at this location for the foreseeable future. More

Asif was very helpful. His communication was good about time for service and check up. I appreciated that he washed the car. The car drove great on a road trip. His communication was good about time for service and check up. I appreciated that he washed the car. The car drove great on a road trip. More

The service department handled our last minute emergency very quickly. The service was efficient and exceeded expectations very quickly. The service was efficient and exceeded expectations More

Awesome experience! Couldn’t have gone any better. Katherine was such a great salesperson and so informative along with Adrian, too! Will definitely be working with them Couldn’t have gone any better. Katherine was such a great salesperson and so informative along with Adrian, too! Will definitely be working with them again. Gary, the sales manager, had a great attitude and really worked to get me in a great SUV that worked within my budget. Michael, in finance, she kept everything easy with no last minute surprises. Wish all my car buying experiences could’ve been this great! More

Giving a customer the ability to make an appointment also gives them the concept that a walk-in does not take priority over them. Four hours for an oil change is beyond excessive and the excuse of being swam gives them the concept that a walk-in does not take priority over them. Four hours for an oil change is beyond excessive and the excuse of being swamped with cars that show up before your scheduled time falls flat. Why pick an appointment time at all? Just show up. Seemed to work for the 30 cars I was told came in that morning that gave me a noon end to my 8:30 appointment for which I arrived 30 minutes early. The service is always good. Today it was painfully slow and diminished any good will that may have been earned. More

Great service and was extremely easy to deal with and worked with me. Asif was great worked with me. Asif was great More