
Clay Cooley Volkswagen of Park Cities
Dallas, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Giving a customer the ability to make an appointment also gives them the concept that a walk-in does not take priority over them. Four hours for an oil change is beyond excessive and the excuse of being swam gives them the concept that a walk-in does not take priority over them. Four hours for an oil change is beyond excessive and the excuse of being swamped with cars that show up before your scheduled time falls flat. Why pick an appointment time at all? Just show up. Seemed to work for the 30 cars I was told came in that morning that gave me a noon end to my 8:30 appointment for which I arrived 30 minutes early. The service is always good. Today it was painfully slow and diminished any good will that may have been earned. More
Service was excellent my service advisor. Asian made a great experience for me. Definitely will go back Asian made a great experience for me. Definitely will go back More
The dealership itself is very nice clean. Only went there for a diagnostic reading for an older vehicle. Reason for the rating is that I paid for a detailed diagnosis of the vehicle that I ne Only went there for a diagnostic reading for an older vehicle. Reason for the rating is that I paid for a detailed diagnosis of the vehicle that I never received that is needed for court on a vehicle that was sold with a bad engine. Vs providing me with said report I was given the run around that it couldn’t be printed or something about the system. Once I got the actual report to show in court it wasn’t even a good copy. Now I have to go to another dealership to have the report for a diagnostic run again further delaying the paperwork that I need as evidence on returning the vehicle back to the dealership. More