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Clay Cooley Volkswagen of Park Cities
Dallas, TX
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,183 reviews
January 18, 2013
Steve Wyatt rocks. He was extremely professional and was very helpful. My overall experience at Park Cities was amazing. I will recommend this dealership to all my family, friends and even my enemies. Ivan very helpful. My overall experience at Park Cities was amazing. I will recommend this dealership to all my family, friends and even my enemies. Ivan Martinez rocks too!!! I went to the dealership looking at used cars and ended up driving away in a new car. I can't stop smiling. I was pleased with the service and even more pleased with my new car. More
by olaallen
Employees Worked With
Steve Wyatt, Ivan Martinez
January 17, 2013
I had the worst car shopping experience in my whole life. My sale person was Matt Bond. He took good care of me until I signed the deal and paid for the car. After that he basically ingores me. One of th My sale person was Matt Bond. He took good care of me until I signed the deal and paid for the car. After that he basically ingores me. One of the part inside of the car was defective when he sold me the car. He promised me to order a new part for me. I called within a week and discovered that he had never placed the order for me. The other example was that I called him about my tag has not arrived after 9 weeks. He promised me to email me a extended paper tag which he never did. Then I called the front desk of VW Parkcities they told me that my car tag came in couple weeks ago. What kind of service is this. Go fire Matt...He is the worst of the worst. I need to get my refund from his commission. More
by wingwing2032
January 17, 2013
Reid Ryan was very professional and helpful with the lease purchase of a 2013 Jetta for my daughter. I highly recommend him and this dealership. lease purchase of a 2013 Jetta for my daughter. I highly recommend him and this dealership. More
by CarolineE
Employees Worked With
Reid Ryan
January 17, 2013
I bought a used Touareg from another source and wanted to have all service updated. Matt was very knowledgeable, courteous and helpful. I highly recommend Park Cities VW. have all service updated. Matt was very knowledgeable, courteous and helpful. I highly recommend Park Cities VW. More
by GOIL
Employees Worked With
Matt Lewis
January 16, 2013
We visited two different VW dealerships in the DFW area and had horrible experiences. Park Cities treated us like we were valued customers and as if our business mattered to them. We were happy to buy our and had horrible experiences. Park Cities treated us like we were valued customers and as if our business mattered to them. We were happy to buy our new car from them. More
by justinscarborough
Employees Worked With
Myron Marcyniak
January 14, 2013
Overall Friendliness of staff was GREAT, but my husband and I were "guaranteed" that the problem was fixed and it was not. Now, I have to find time to bring it back in. and I were "guaranteed" that the problem was fixed and it was not. Now, I have to find time to bring it back in. More
by danabwiggins
Employees Worked With
Tony Fruzia
January 14, 2013
I have been to this dealership numerous times over the years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When the car was purchased, the driver's side door had a small dent so they replaced the door (new car). Within two years, the door was beginning to drop over an inch and not match up with the latch anymore. Turns out they wrong size bolt had been used when putting the door on. This took 3 TRIPS to the dealership before it was fixed and my car was given back to me each time as if nothing was wrong. - I picked the car up once and when bringing it out, the service rep put a scratch down the entire length of the car. Dealer fixed the problem. - I had a bit of buff work done and the service department gashed the paint near my driver's side mirror. Again, the car was given back to me as if nothing was wrong and I had to point out the problem. - It took three trips to convince the service rep that my brakes were catching, as he didn't believe me the first two times and told me "That's just some rust wearing off - it happens." My breaks were ruined and had to be replaced. Two years later they told me that my brake shoes were destroyed and there was dust in the brake lines, which he had never seen before. Nobody but the dealership has touched my brakes. - Recently, I took the car in because the electronics in my driver's door no longer worked. They gave the car back to my with the interior door handle hanging out of the door. Again, I had to say something to bring the problem to anyone's attention. The service department actually drove the car to me and got out as if the door handle was completely normal. The lack of discussion between the service department and the customer service reps is disturbing. Everyone I've dealt with has been pleasant enough, but they never know about the problems until I point them out - as if nobody ever looks at the car before the customer picks it up. I don't trust this dealership, the service department is incompetent, and I will never set foot in this dealership again. For the record, my family bought three cars here and love Volkswagen, but Park Cities (and all Boardwalk dealerships) have lost our business forever. More
by bendhudson
Employees Worked With
Many over the years
January 12, 2013
Ivan was very polite and considerate. I didn't feel pressured to make a decision the first day I went and started looking at Volkswagens. He was very patient and answered all my questions (I asked a lo pressured to make a decision the first day I went and started looking at Volkswagens. He was very patient and answered all my questions (I asked a lot). He also asked me many questions to help me determine which model of Volkswagen would be a great fit for me. Even after I purchased my new car he called to make sure everything was going well, which I truly appreciated. I am happy to say it's been a great car thus far and my experience at Boardwalk was fantastic! I highly recommend Ivan and will return to him when I buy my next car. More
by Ckshirey78
Employees Worked With
Justin Villa
January 11, 2013
Excellent buying experience, Mr Sayed Azhar helps customer like me in a way that shows professionalism and co-operation, he sets up a friendly environment and make everybody happy. Volkswagen Park customer like me in a way that shows professionalism and co-operation, he sets up a friendly environment and make everybody happy. Volkswagen Park Cities will be my No.1 "Vehicle to go" place. Thank you From VW fans. More
by Zhiyong.li.90
Employees Worked With
Sayed Azhar, Justin Villa
January 09, 2013
Had a great experience and love my new GTI, they were very helpful on setup of equipment and was very nice to my grandson. I hope my future returns are just as pleasant. very helpful on setup of equipment and was very nice to my grandson. I hope my future returns are just as pleasant. More
by Tbanuelos
Employees Worked With
Robert Rippy, Sayed Azhar, Justin Villa
