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Clay Cooley Volkswagen of Park Cities
Dallas, TX
1,379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,379 reviews
April 30, 2021
They pull every trick in the book and sneak in thousands in bogus charges in the finance room where all the deception comes full swing. in bogus charges in the finance room where all the deception comes full swing. More
by Karkar22
November 20, 2020
The absolute worse car buying experience I’ve ever encountered in the 30 years I’ve been purchasing cars. I don’t have the time or patience at this point to detail the numerous and consistent screw u encountered in the 30 years I’ve been purchasing cars. I don’t have the time or patience at this point to detail the numerous and consistent screw ups, neglect and unprofessional behavior I’ve dealt with. Suffice it to say, it’s been six weeks since i leased the car and I’m still dealing with the fallout from horrendous customer service today. I’m giving one star only because I really like the GTI I bought. If you’re looking for a new VW, I would strongly suggest shopping any other dealership in the DFW area. More
by tbucherie
Employees Worked With
Trae Vorris
September 13, 2020
Servicio excelente y buen trato. Entré a verificar oferta y salí con un Jetta 2020 el mismo día. Aún recibo servicio por parte de la vendedora Jennifer Moreno la cual recomiendo. Contesta toda pregunta y acl y salí con un Jetta 2020 el mismo día. Aún recibo servicio por parte de la vendedora Jennifer Moreno la cual recomiendo. Contesta toda pregunta y aclara dudas. More
by M. Rodz
Employees Worked With
Jennifer Moreno
June 23, 2020
Let me tell you, these people are both disrespectful and racist. Paul Farris came out and completely changed what was advertised. We saw a car, came in to buy it ready to pay in cash. They told us to pay ca racist. Paul Farris came out and completely changed what was advertised. We saw a car, came in to buy it ready to pay in cash. They told us to pay cash we have to pay an additional $1000 because they don't get financing fees. Not only did they want us to finance, but they wanted us to finance the ENTIRE cost of the car. After some back and forth we were presented with a number and told to sign a sheet saying we would definitely buy if that was the offer (our sales rep got this price from Paul). Once we signed Paul recanted and said financing the whole thing or don't buy the car and then told our sales rep to go help other customers, effectively dismissing us. Never in my LIFE have I dealt with such terrible service and I would not advise ANYONE to take their business here. More
by klh95
Employees Worked With
Paul Farris
April 21, 2020
Do Not Go Here! I have been a VW customer for over 10 years. I am new to the area and do not recommend this place. I was over charged and one of the services provided I have been a VW customer for over 10 years. I am new to the area and do not recommend this place. I was over charged and one of the services provided at this location was not completed as stated. I went to another VW dealer closer to my work. They informed me that it does not look like the work was completed due to the condition of my vehicle. I did contact both VW Customer Care and Clay Cooley. Both were unable to help me. I spoke to Ket to address my concern. He did not call me back to follow up. He had another employee speak to me even after I requested a call from him to discuss the issue further. I did not enjoy my experience at the dealership as well. I highly recommend not visiting this location. They are not helpful and fall short from any other dealership service I have visited. They are very friendly, but do not let that fool you. They are not competent. More
by JCruz
Employees Worked With
Ket Demoranville, Mack Bowmann
February 08, 2020
I had such a great experience working with everyone at Clay Cooley Park Cities Volkswagen! I contacted them online and Kelly Knight was my knight in shinning armor. She was extremely responsive, listened Clay Cooley Park Cities Volkswagen! I contacted them online and Kelly Knight was my knight in shinning armor. She was extremely responsive, listened to my needs, and made me feel like she had my back. She made the process so smooth and easy. I had the flu and she was kind enough to arrange transportation which was the cherry on top. Zach and Jeff were absolutely lovely to work with and I would highly recommend working with their team. Thank you all for being so warm and welcoming to the big D!!! More
by christinakirkbride
Employees Worked With
Kelly Knight
December 28, 2019
worst experience ever i would avoid this dealer at all cost they are not knowledgeable about the servicing of a Volkswagen a brand they are selling or any brand of car. My i would avoid this dealer at all cost they are not knowledgeable about the servicing of a Volkswagen a brand they are selling or any brand of car. My vehicle was taken here for a simple oil service and the result of it was that i ended up spending more to fix whatever they screwed up and tried to deny doing after multiple times of them lying about why the issue was occuringi will never recommend or return to this dealer for anything again. More
by tsand
Employees Worked With
David Newbauer
December 17, 2019
Kathy was great as my salesperson. Answered all of my questions. Took her time to explain all of the options on the vehicle. Financial department was quick and efficient. questions. Took her time to explain all of the options on the vehicle. Financial department was quick and efficient. More
by edpu43540
Employees Worked With
KATHY
November 04, 2019
I felt bait and switch on trade in value and financing on letter and leather feature on car when it was leatherette. Also said I couldn’t order car without sunroof letter and leather feature on car when it was leatherette. Also said I couldn’t order car without sunroof More
by Garyesue
Employees Worked With
Shannon
October 17, 2019
Shocking service and disinterested bad attitude staff Received by attentive sales associate who was busy with another client. Introduced me to a very dear elderly lady who was a receptionist ,I guess. She Received by attentive sales associate who was busy with another client. Introduced me to a very dear elderly lady who was a receptionist ,I guess. She went to find a sales associate,returned and said he would be with me shortly. Well approx 15 minutes later a very disinterested sales associate saunters over reeking of cigarette smoke clearly irritated that his smoke break was cut short.He doesn't introduce himself. He could only answer a few of my product questions. When I saw I was getting nowhere as he had to reach in to the glove box to find a data sheet to give me the price of the vehicle on display. I asked if I could please test drive a Tiguan and an Atlas he said he would arrange it. When another couple entered they were attended to and I was ignored. No feedback as to whether the test vehicles were available or how long it would take after 20 minutes of hanging around without as much as a glimpse from the sales associate and being unable to attract his attention without being rude I decided to inquire as to whether the Dealer Principle or GM was available. When asked why I wanted to speak to this person I said I wanted to lodge a formal complaint regrading bad service. I was then told by this lady who clearly was neither of the two that she handles complaints- coincidentally The Monday I phoned to inquire who the GM was. Got his name and asked to speak to him. He was not available, I left a message with the call answer-er requesting he please phone me. This did not happen. I phoned later the day and left him a voice message. No response. I phoned again the next day still no response. Clearly they do not need my or any of my friends,family ,colleagues or social media friends business. How they are still in business sis beyond me.. I wonder if the response from VW USA will be any better. More
by Kevin Adendorff
Employees Worked With
No name tag and didn't introduce himself either.
