Clay Cooley Volkswagen of Park Cities

The service received from Jorge (service advisor) was above "great) but that was the highest rating selectable. As a person, not only does he care about the quality of work he provides, he looks out for above "great) but that was the highest rating selectable. As a person, not only does he care about the quality of work he provides, he looks out for his customers (or he did me) and finds a solution that is in my best interest. More

I went into Park Cities Volkswagen looking to lease a 2013 Jetta and Myron was the first avaliable salesman to help me. He kept things very simple and never pressured me into anything I wasn't comfortabl 2013 Jetta and Myron was the first avaliable salesman to help me. He kept things very simple and never pressured me into anything I wasn't comfortable with. He essentially let the car and service sell itself, which worked very well. He was able to answer all of my questions, work with me for a great price, and accommodate all my needs by even picking me up from the airport. For a first time buyer/leaser, he made things very simple and I appreciate that. Everyone that I interacted with there was helpful and friendly and I would definitely recommend this dealership. More

I had my car towed to the dealership after hours. First thing the next morning, I received a call from Jorge regarding my vehicle. He gave me a preliminary assessment and followed up later in the day. J thing the next morning, I received a call from Jorge regarding my vehicle. He gave me a preliminary assessment and followed up later in the day. Jorge was very personable and demonstrated excellent customer service. I'll definitely return for future service needs. More

From the moment we had problems with our 2006 Jetta (purchased elsewhere) and the roadside assistance towed it to Park Cities, we received excellent service (from Tony Fruzia). We subsequently purchas (purchased elsewhere) and the roadside assistance towed it to Park Cities, we received excellent service (from Tony Fruzia). We subsequently purchased a 2010 Jetta Sportwagen and now have a 2011 Jetta Sportwagen which I brought in last week for the 40,000 mile service. Ted Jacobs has assisted me many times (we drive lots of miles). We always receive excellent service and all the employees at the dealership are friendly and helpful. I am very happy to patronize the dealership. More

The service which I received was done at a very comfortable level, and never did I feel pressured or rushed into a decision by anyone at the dealership. We were able to negotiate a fair price for comfortable level, and never did I feel pressured or rushed into a decision by anyone at the dealership. We were able to negotiate a fair price for our trade-in and were given a consistent price on the new model which did not vary from the start of the process. Their patience with us and overall professionalism made the entire process very simple. More

I have bought two cars at Boardwalk and the service has always been great. Everyone is friendly, prompt to meet customers when they drive up to the service department. Tony Fruzia has been my service advis always been great. Everyone is friendly, prompt to meet customers when they drive up to the service department. Tony Fruzia has been my service advisor many times throughout the years, and even when he is busy, he manages to assist with whatever questions I have. Mr Fruzia, always returns calls and is accurate with pricing and projected time for car repairs. Too, he makes every effort to help provide a car or see to it that I have a ride or transportation when I leave my car. All other staff is very nice and helpful as well. The repairs, I believe, are always on the expensive side, but the facility and staff are exceptional. Kaye Davis More

Excellent customer service, I was familiar with service department at the dealership and decided to go there to purchase my car, had purchased a Passat in the past and wanted another one, Reid was great to department at the dealership and decided to go there to purchase my car, had purchased a Passat in the past and wanted another one, Reid was great to work with. More

To be honest I have mixed emotions about my expereince. My priority reason was for a window recall and since I was there did my yearly service. After waiting for over an hour, I was told that I had to go My priority reason was for a window recall and since I was there did my yearly service. After waiting for over an hour, I was told that I had to go back because they had to order the part for the window issue. I understand I waited because of the yearly service but being that there was a recall for the window, I can't accept that they didn't have the part. That bothered me some. If I had not done my yearly service, then my trip to the dealership would have been a waste of my time. Just a little annoyed. More

Had a bad impression on 2nd visit; Ivan turned the experience around and proved that himself and VW were worthy. I am a VW BELIEVER now! experience around and proved that himself and VW were worthy. I am a VW BELIEVER now! More

Visit was smooth. Tony even offered to reschedule when I received an important call from work. The shuttle driver was friendly and prompt to drive me to and from work. received an important call from work. The shuttle driver was friendly and prompt to drive me to and from work. More