Clay Cooley Volkswagen of Park Cities

Bought a new Golf R from them on the 4th of July. Brought out the car I was interested in, let me have a good test drive, and gave me all the information I needed to make a decision. They got the car detaile out the car I was interested in, let me have a good test drive, and gave me all the information I needed to make a decision. They got the car detailed and ready while I did the paperwork, and an hour an a half later I drove out with the new car. More

Olivier Zitoun was a delight to work with. He was attentive, but also willing to give me the time and space to look at the cars and get a feel for them. He explained a range of possibilities--both o attentive, but also willing to give me the time and space to look at the cars and get a feel for them. He explained a range of possibilities--both of cars and financing--in an open, helpful manner. And he has a great sense of humor. He took me around to meet various people in the dealership that I may have to work with in the future. Working with Olivier was overall a very pleasant experience. More

Olivier Zitoun was my sales representative, and I couldn't be happier with the service I received while there. He was extremely professional, informative, and personable. After having a horrible expe couldn't be happier with the service I received while there. He was extremely professional, informative, and personable. After having a horrible experience with another Volkswagen dealership in the metroplex earlier that same day (I'll refrain from stating which - though, it is in Arlington), he more than made up for the few extra miles I had to travel to get to Park Cities. It was actually one of the best car buying experiences I've ever had. Upon my arrival at the dealership, I was feeling a little aggravated and mislead due to the sales people from the dealership I had the misfortune of visiting first. Olivier was open, honest, and didn't give me the run around that the previous salesman had done. He took his time with me and gave me the best deal I could have hoped for. He was extremely kind and humorous, making jokes and telling me personal stories of his own life, which made the experience far less tedious. To say that he went above and beyond doesn't even cover it. Not only did he return to the lot to help me (having gotten off 30 minutes prior), he also missed his dinner and stayed four hours past the time he should have been there. Now, that's service! I'm extremely happy with my new Volkswagen and would not hesitate to refer others to Olivier and to Park Cities. They really do have great customer service and have earned my loyalty and trust. Oh, and Olivier gives great hugs, too. :) More

Joe Luna made my experience of purchasing my first car a great one. He was very personable and was there to help us get the deal we wanted. I anticipated that my experience of purchasing my first car woul great one. He was very personable and was there to help us get the deal we wanted. I anticipated that my experience of purchasing my first car would be overwhelming but Joe made it seamless. More

Overall, Reid Ryan was very professional and I would recommend him to friends and family. Out of all the dealerships I visited Park Cities had the best customer services. recommend him to friends and family. Out of all the dealerships I visited Park Cities had the best customer services. More

Within a year we purchased two VW's. Tony has been the service man we've dealt with the most. We always ask for him because he knows his job and the vehicles. He goes out of his way to explain things and service man we've dealt with the most. We always ask for him because he knows his job and the vehicles. He goes out of his way to explain things and tries to make our time there as comfortable as possible. The other associates marked have assisted us when Tony is not available. It is great that they work well together and display professional teamwork. We look forward to a long future with VW and Tony and his team mates! More

Had problems getting the service person to respond. Repairs took much longer than I was told and wasn't able to get my car til the next day. The work done was fine. Repairs took much longer than I was told and wasn't able to get my car til the next day. The work done was fine. More

Process was fast, easy and exactly what we were looking for! No high pressure and price haggling which is why I would keep coming back. for! No high pressure and price haggling which is why I would keep coming back. More

I have been coming to this dealership for many years now...and I can say that every so often the team there strives to reach the next level of service in their pursuit to satisfy and appease their custo now...and I can say that every so often the team there strives to reach the next level of service in their pursuit to satisfy and appease their customers. This last visit showed just that. Boardwalk VW Park Cities is trying yet again to reach the another level to their already existing one, and in my opinion they have. Courteosy has always been their practice no matter what level they are trying to achieve. Britney is lovely and a delight to work with. Thank you Brittney Ted is patient and most attentive in listening to make sure he addresses ALL that his customers are coming their. He is also good about going over everything you ask him to do, and that lets me think...he was listening....and attentatively. Thank you Ted! More

Chad was great- took care of my primary reason for Chad was great- took care of my primary reason for coming in and turned out they found another issue which he got resolved in a timely manner and ga Chad was great- took care of my primary reason for coming in and turned out they found another issue which he got resolved in a timely manner and gave me a discount on that which I appreciated. More