Clay Cooley Volkswagen of Park Cities

This was my first experience buying a new car and the whole team made it pretty pleasant. There were some points where I was waiting while they dealt with other customers, but overall I got a great deal whole team made it pretty pleasant. There were some points where I was waiting while they dealt with other customers, but overall I got a great deal and great service. More

Had a very pleasant experience. My salesman Joe Luna was friendly, but not pushy. New his product well. Whole process was easy and done quickly. Was not sitting around waiting and waiting. Got my price, fin friendly, but not pushy. New his product well. Whole process was easy and done quickly. Was not sitting around waiting and waiting. Got my price, financing was easy. Was impressed how quickly I drove off in a new car! Would highly recommend this dealership! More

I had a used car that was about to go out of factory warranty. I went by to see if there was anything I needed to do before cycling out of warranty, and they found that one of my major services had not warranty. I went by to see if there was anything I needed to do before cycling out of warranty, and they found that one of my major services had not been completed, which would cost $$ if I weren't under warranty. In just a few minutes they had me all set up to leave the car there, have the work done under warranty, and got it back to me the next day. Everyone was helpful, friendly and informed, it was a great experience! More

Joe Luna was kind, knowledgeable, helpful and laid back. Most dealerships and salesman force a 'high-pressure' sale, which is such an insult. Joe was refreshing and professional. Most dealerships and salesman force a 'high-pressure' sale, which is such an insult. Joe was refreshing and professional. More

My car had to go in the shop the afternoon the tornados hit Dallas and there were no cars to be found with any of the rental agencies. Tony went out of his way to get a vehicle for me with all of his conn hit Dallas and there were no cars to be found with any of the rental agencies. Tony went out of his way to get a vehicle for me with all of his connections and the following afternoon I had a car. Tony stayed in contact with me on the cost of the repair and the amount of time they would have the vehicle. There was also a part that was purchased by another shop that was unable to be used and Tony made calls getting the part returned to make sure the guy got his money back which I think is awesome! More

I have had a couple of scares in repair costs, but these guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past 2 years with an out of pocket expense of about 700.00. Even after Dave left, Robert took me on as a client and provide me with great insight, and service. Prompt updates on repairs, timelines, help with rentals or loaners, you name it. I can say that this dealership provides a lot better customer care for me with a preowned 10 year old Jetta, than my roommate gets with his 80k M3 just a few blocks down the street. It's kind of awesome to hear him say that I am more taken care of than he is. More

Amazing, easy, fun experience leasing my new 2012 EOS from Park Cities VW and Olivier. Easiest interaction ever leasing a new vehicle and I have owned a few cars. Thank you Olivier and Park Cities, you from Park Cities VW and Olivier. Easiest interaction ever leasing a new vehicle and I have owned a few cars. Thank you Olivier and Park Cities, you will be highly recommended by me and my partner! More

I found a couple of used cars that I was interested in and called on Friday morning to ask if they were in stock. Spoke with Olivier who was very helpful. Drove down from Lewisville and test drove both ca and called on Friday morning to ask if they were in stock. Spoke with Olivier who was very helpful. Drove down from Lewisville and test drove both cars. After test driving a Honda, Olivier arranged for me to test drive a Prius that was being inspected by mechanics and then assisted in getting my trade-in appraised. He kept me informed of progress during the entire process and we completed the deal within a couple of hours or so. Matt was very helpful in arranging financing through my credit union and again when redoing the financing after the weekend when I decided that I would prefer to keep my trade-in rather than trade it. He had everything ready to go when I came in on Monday to resign the paperwork and I was on the road again witin the hour. I am so grateful that I was able to keep my trade-in after signing the deal on Friday. My wife loves her Prius and I am enjoying driving the car that we were going to trade-in. More

Oliviier was great! I worked with him two years ago when we purchased our first Passat, and I came back to him when I knew I wanted another. He is just incredibly friendly and like family to me. I recommend we purchased our first Passat, and I came back to him when I knew I wanted another. He is just incredibly friendly and like family to me. I recommend him when you visit the dealership! More

My experience with Volkswagen has been great they really worked with me in the budget that I wanted to stay within. Mr. Wyatt knows my name and understands what I am looking for in a vehicle and works with worked with me in the budget that I wanted to stay within. Mr. Wyatt knows my name and understands what I am looking for in a vehicle and works with me. He is a good sales person. More