Clay Cooley Volkswagen of Park Cities

Went in with a lease that was about to expire and Joe helped me get into a new Jetta! Simple, easy process. I would recommend anyone to Joe! helped me get into a new Jetta! Simple, easy process. I would recommend anyone to Joe! More

I initially called to inquire to about a black CC, I didnt ask for a specific salesperson simply the internet saled department. I was then transferred to Olivier who told me yes they did have the black didnt ask for a specific salesperson simply the internet saled department. I was then transferred to Olivier who told me yes they did have the black CC. Seconds later my phone rang and in the confusion of giving directions to my mother (who was with me) I missed the call whic was Olivier telling me that they actually did not have a black CC but did have a brown CC and it was a sport. He was very apologetic and concerned that we drove to the dealership under false pretenses. It was a welcome surprise to hear a salesman comment on not wasting someones time, we (my mother and I) immediately felt comfortable with Olivier and the dealership. I did in fact buy the CC sport. Olivier was a blessing when it came to the details of the deal, no back and forth and no BLUE SHARPIE all over the sheet. I told him what I wanted to pay and he worked it out for me. I LOVE my car and I will definitely buy from Park Cities Volkswagen again as long as Olivier is my salesman. :) More

My last car from PCVW was not a good experience. I wish I had known Myron and Pete before!!! I knew that what they were telling me was the truth and I trusted them. This was THE BEST car buying experience I' had known Myron and Pete before!!! I knew that what they were telling me was the truth and I trusted them. This was THE BEST car buying experience I've ever had!!!! Deb Love More

They took care of my car very quickly even though my appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I like appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I liked him not pushy about fixing everything at the same time. He was very understanding and suggested me the future services very well. And addition to that he called me when he promised to do so. I have taken my car to your services since I purchased my car in 2003. The service department have been improved so much I think. Keep up the good work! More

Olivier made the buying process so simple from start to finish. He's very friendly and takes the time to listen to exactly what you're looking for and why you're there. Oliver is a lot of fun to work with finish. He's very friendly and takes the time to listen to exactly what you're looking for and why you're there. Oliver is a lot of fun to work with and has been so quick to respond any time we've had a question since leaving the dealership. I'm loving my new Jetta and he helped to make it possible. More

The service department is organized, friendly and very professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. They were careful, thorough and told me about all the charges before the vehicle went into the service area for its work. Mike Hart went way beyond the expected to take care of even my most trivial request and was very detailed oriented. He checked with me and discussed the status of the work whenever it was required including calling me on my cell and emailing me with updates. I definitely recommend this service group. Pricing of the work was not low, but if an owner wants first class certified service from trained VW mechanics, I'm pretty sure this is the place to bring your car in the Dallas area. I did not inspect the certifications of their mechanics, their training program for their mechanics, nor am I aware of what their post work quality control checks are in the garage. However, the overall impression is one of cleanliness, orderliness and professionalism in the front area of the service group. Such an impression, in my experience, along with the service representative's attentiveness, extends into the service bay area. The vehicle was delivered back on time and they dropped me off and picked me up in a VW dealership van at my office. This group, and Mike Hart, one of the service personnel at Park Cities who handled my car's service, are excellent and I recommend them. More

Really simple easy and not so complicated. Giving the best deal and best situation for us to accept and handle the price and negotiation of the car. best deal and best situation for us to accept and handle the price and negotiation of the car. More

Went in for oil change and detect why engine light was on. They Made sure I was able to go back to work after my visit. Kept me updated during the process. Very friendly. on. They Made sure I was able to go back to work after my visit. Kept me updated during the process. Very friendly. More

Very painless process. Joe and the whole team put together the best deal possible, and never felt like I was being pushed. I shopped around eight dealers, and they were the most responsive to my call together the best deal possible, and never felt like I was being pushed. I shopped around eight dealers, and they were the most responsive to my calls and emails. Half of the eight never even called me back. I would buy here again. More