Clay Cooley Volkswagen of Park Cities

I had been thinking about trading in my Suburban for something a little smaller, most likely a minivan. After searching around, I had decided on a VW Routan. I was hesitant to purchase a new one becau something a little smaller, most likely a minivan. After searching around, I had decided on a VW Routan. I was hesitant to purchase a new one because I have 4 young boys who like to get things dirty. I happened to locate a Certified Used Routan online at Park Cities. It was exactly what I was looking for. After several days of communication and working around our schedules, my husband and I were able to head down during our lunch time. Olivier was ready as soon as we pulled in. One test drive and we were sold. We were able to get exactly what we wanted for our trade in, and the interest rate we wanted as well. Everything went so smoothly and we were able to be done very quickly so that we could head back to work. I loved how everyone seemed to work together and there was no running around to "talk to my manager". I am in love with my Routan and cannot be more thrilled at the ease of this process. Thank you Olivier and the whole team who worked with us! Matt and Jonna Hawkes More

A few years ago, I went in for service on my Jetta and I left in a used Touareg. More recently, I went in for service on the Touareg and walked out with a new Passat. David doesn't let more than an hour left in a used Touareg. More recently, I went in for service on the Touareg and walked out with a new Passat. David doesn't let more than an hour pass before he returns a voicemail. Pete's attitude is excellent! Steve made the process smooth and easy. They are a great team. More

I walked into Park Cities VW at about 6:00pm, straight from a construction job site, and I wasn't as cleaned up as I would have liked. I was met by Evan Doan, while I was looking at a few different vehic from a construction job site, and I wasn't as cleaned up as I would have liked. I was met by Evan Doan, while I was looking at a few different vehicles. He was immediately helpful and friendly. He was able to answer all my questions about models, options, and pricing. I ended up purchasing the vehicle I wanted, and was able to get the interest rate for my loan finalized at about 3 percent less than was estimated. Evan, Matt, and Pete were all very helpful, efficient, and pleasant with the transactions. They stayed at work until after 9:15pm for the delivery of my new Jetta Sportwagen TDI. I had researched all the VW dealerships for pricing and inventory in the DFW area, and found Park Cites to be comparable. Once in the store, the price and options for the vehicle I was interested in were better than expected. I could not be more pleased with my experience with Park Cites VW and their staff. More

Excellent service!!! Steve is great and very flexible. I highly recommend Park Cities Volkswagen. They will match the price that you want. I love my new Tiguan and the service that it has. highly recommend Park Cities Volkswagen. They will match the price that you want. I love my new Tiguan and the service that it has. More

Olivier is a very good salesman to deal with at Boardwalk. Everyone was really nice. This is the second time I've bought a car from Boardwalk. It's the main reason why I am a repeat customer. My Boardwalk. Everyone was really nice. This is the second time I've bought a car from Boardwalk. It's the main reason why I am a repeat customer. My entire experience this time was great. I had one little concern and they quickly fixed the issue immediately. They gave me a good price for my trade in. Customer care is a VERY important thing with them. I have another experience from January of this year that definitely made me a repeat customer. I had an 2006 Volkswagen Jetta TDI that needed a brake job and the 50k maintenance package performed. The gentleman that was assigned to me went above and beyond what was required of him. He was able to get me a loaner car for the day. He could have easily had me rent a car to save himself some time. He didn't, he went out of his way to find a loaner car for me. Having said that I will say this about the finance guy in the RICHARDSON Boardwalk Volkswagen dealership. Everyone else, especially the salesman, was very nice and professional. This is from my car purchase in June 2009. He is still working there to this day. (How I have NO idea. My opinion, he should be fired IMMEDIATELY) I bought an used 2006 Volkswagen Jetta TDI. Due to who my employer was he said that my interest rate would be 13%. Only because of my EMPLOYER, not my credit score (above 650). I called him on this as bull. I got the interest rate dropped to 7.99% How can someone have a clear conscious about doing that to a customer? There are a lot of people who he has obviously taken advantage of over the years. I will tell this story every chance I have about him SPECIFICALLY until he is no longer working for Boardwalk. Everyone else I have dealt with at Boardwalk, at both locations, have been great. I do need to add that the finance GENTLEMAN at the Park Cities location was very nice and professional to deal with. It's only the finance guy at the RICHARDSON Boardwalk Volkswagen I am saying this about. (Sorry it took me a week to post this Olivier!) More

I went in for a routine service but had questions about I went in for a routine service but had questions about getting a new lease. Everyone was super helpful, professional and knowledgeable. Excellent fo I went in for a routine service but had questions about getting a new lease. Everyone was super helpful, professional and knowledgeable. Excellent follow up. More

When I started looking for a new Jetta, I began my search with Joe and never looked back. He went above and beyond to find the car with all the amenities I desired for the lowest possible price. He put in th with Joe and never looked back. He went above and beyond to find the car with all the amenities I desired for the lowest possible price. He put in the extra time and took calls after hours to answer any and all of my questions. In the end, Joe found me the best possible car and I am absolutely thrilled with his service. Not to mention, he is a great guy and was a blast to work with. I would definitely recommend Joe to anyone looking for a new or used car! More

Great service! Everyone is kind and helpful! I have had to come in quite a few times for different issues on my vehicle and each time the folks were helpful and the service was great! They got thru the wor to come in quite a few times for different issues on my vehicle and each time the folks were helpful and the service was great! They got thru the work as quickly as possible and with professionalism! I worked with Brittney Dunham this time around she was a pleasure to interact with and very efficient! More

This was my first time to buy/finance a car and I had a very pleasant experience. The sales rep I worked with was very friendly and helpful. The finance person I worked with went over and beyond to get me very pleasant experience. The sales rep I worked with was very friendly and helpful. The finance person I worked with went over and beyond to get me the lowest interest rate possible and actually gave me tips on how to improve my credit score for the future. I would definitely recommend this dealership to someone especially if they are a first-time buyer. More

I went to the lewisville volkswagen first, and they charged me very high price with several additional fees. park cities volkswagen deleted all of them without trying to ripping me off. The final price charged me very high price with several additional fees. park cities volkswagen deleted all of them without trying to ripping me off. The final price we get is GREAT! More