Clay Cooley Volkswagen of Park Cities

they where amazing to work with. great customer service. i was very happy with the outcome and love my new car. i would definitely recommend them . great experience!! i was very happy with the outcome and love my new car. i would definitely recommend them . great experience!! More

My daughter was driving our VW Bug and began to smell gas. She thougth it was the truck ahead of her. By the time she got home we could see/smell gasoline coming from the front right side of the car. Thi gas. She thougth it was the truck ahead of her. By the time she got home we could see/smell gasoline coming from the front right side of the car. This was 5:15pm - we took the car to your location and were relieved to hear you still had mechanics on duity. They pushed the car into your garage and we were told there was a hole in the fuel line. You had the part, performed the necessary mechanics and then proceeded to wash the car to help eliminate the gasoline odor and gave us back the car. Your Team is AWESOME! Thank you for consistently exceeding our expectations. I wish I could remember the name of the peson who helped us. This is the second time I have been helped by him and he has been truly wonderful - he completed the paperwork for the past two times I have been in to see you, so it should be easy for you to find. We will be back! Mary Pat Sullivan More

Steve is the best ever sales man. He is very knowledgeable, no pressure, and personable. He is my sales man for life...........if w/ Volkswagen. knowledgeable, no pressure, and personable. He is my sales man for life...........if w/ Volkswagen. More

These 4 guys are the dream team of Park Cities! Each guy provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new 2012 Passat! Who knew that getting a tire patched would lead to a new car! :-) David introduced me to Peter who was fabulous as the sales guy. Peter listened to what I wanted and kept the whole buying process short & sweet & to the point...greatly appreciated!! Again, Peter took the time to compare prices, made sure I was comfortable and took the time to introduce me to the latest Bluetooth technology. Patrick as the finance manager also kept the process short & to the point and I didn't walk out there wondering if hidden fees were going to show up somewhere. Olivier as the client advisor took very good care of me getting my stuff out of my old car & into my new car, making sure I was happy & set to roll. All four guys were fantastic...each one listened to what I wanted, made sure I was comfortable and certainly made me laugh along the way. Excited about my new car & happy about the overall car buying experience! Thanks! More

Park Cities Volkswagen is great to deal with! They meet all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding and willing to do whatever it takes to keep you from being inconvenienced. I highly recommend PC VW!! More

Came in for a used car, left with a new car with ZERO Hassle! I got a great price for both the car I bought and the car I traded in, although I had no plans to trade in they offered a great trade in valu Hassle! I got a great price for both the car I bought and the car I traded in, although I had no plans to trade in they offered a great trade in value and made it all too easy to do anything different. A side note: I never buy brand new cars I find the financial loss of driving a new car off the lot to be too much for my wallet. None the less they gave me a deal I couldn't refuse. Our sales Person Israel Velasquez was VERY laid back and very easy going. I didn't experience any high pressure sales tactics, although he was able to get us to drive a new car when we had been looking for a used car. I went along with it as it was the model and transmission type I was looking to test drive and buy used. After driving the brand new Jetta, I said I liked the car. He suggested we let him get us a price on the new car and see if he could make us a deal. I was surprised to find that he was able to closely match the price of a used Jetta I had test driven at a competing Toyota dealership on a brand spankin new one. Then he got us a good value on the trade in we had no plans to trade in. Plus we got to pick all the options, colors, etc that we wanted. Turns out they didn't have the color option combination we wanted in stock but had one brought in from another store 2 days later. When we picked up the car we found a few added features they threw in that I wasn't expecting! I couldn't have been more pleased. Israel also explained all the features and probably did quite a bit of his sales pitch post sale since we didn't give him much of a chance during the sales process. By the time we left the stereo was paired with my phone and every question was answered. I wouldn't expect every purchase made there to go as smoothly and as well. But even if it didn't I'm sure it would be a good experience. More

They were very easy to deal with and worked very quickly to get me the car and price I wanted. They beat the competition's offer and had the model I wanted with the color combination I liked. to get me the car and price I wanted. They beat the competition's offer and had the model I wanted with the color combination I liked. More

Went in worried because of a check engine light was on. Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worke Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worked on. Dropped of the car at 1 and was able to pick it back up by 5 no hassles and no surprises. More

I came into the dealership with no appointment as I could not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was on a very tight schedule and he completely understood and got my car back to the mechanics to replace the battery and reprogram the car. He was extremely helpful and understanding and got me back in the car repaired in record time. Ted is wonderful and I highly recommend him for any services one might need to your VW. More

I visited Park Cities / Boardwalk VW to look at a Certified Pre-Owned GTI. The sales representative I dealt with was Olivier Zitoun. He was very friendly and helpful as I checked out the car, and the Certified Pre-Owned GTI. The sales representative I dealt with was Olivier Zitoun. He was very friendly and helpful as I checked out the car, and then he left me alone to decide for myself whether I was interested in the purchase (the absence of high-pressure sales tactics is a sure way to make me return). I eventually decided to enter into negotiations, and both Olivier and BJ (manager) were respectful, reasonable, and helpful throughout the process. Since taking delivery of the car, I've had a couple of dealings with them, and they continue to make me feel comfortable about my purchase. I buy a lot of cars. Of 10 or 12 vehicle purchases I've made from dealerships, I can honestly say that only two of them were pleasant experiences...this being one of them. More