Clay Cooley Volkswagen of Park Cities

The service is always outstanding at Park Cities VW. I'm moving to Austin next month but plan to continue using Park Cities VW for routine maintenance. moving to Austin next month but plan to continue using Park Cities VW for routine maintenance. More

My car broke down while I was on business in Dallas, the night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians that worked on my car couldn't have been nicer and more helpful, turning what could have been a really stressful experience into a mild inconvenience. They must have taken pity on me because despite having a busy schedule they looked at my car first thing the next morning and had it back on the road that afternoon, just in time to get me back to Austin. They kept me informed about what was going on the entire time and were upfront about the cost, which was a little pricey as expected from a dealership, but you pay for what you get and that is certainly true here. As an added bonus they changed my bad brake light at no charge and washed my car. I'm actually pretty sure they even waxed it. I really wish this dealership was in Austin because the customer service was better than what I'm used to at Charles Maund. I'm (hopefully) never going to have any reason to go there again but for anyone that lives close to Dallas I highly recommend this dealership and Chad in particular if you're able to catch him. More

Very professional and courteous sales staff. Spent a great deal of time going over the features of the Tiguan. Very easy closing process and all of the details were explained fairly and thoroughly. great deal of time going over the features of the Tiguan. Very easy closing process and all of the details were explained fairly and thoroughly. More

both steve and pete were great to work with. they were professional while maintaining a relaxed, non-pressured exchange. they were polite and respectful, and i always felt they were being forthcoming wit professional while maintaining a relaxed, non-pressured exchange. they were polite and respectful, and i always felt they were being forthcoming with me. i never felt that i was being manipulated, and i appreciated a car buying experience that wasn't rushed or tense. both of them really spent quite a bit of time with me individually, and listened to my needs and concerns... they did an excellent job of going with my flow, and viewing the transaction from my perspective. i picked up my tiguan today, and in the big scheme of things, this was hands-down the best car purchase experience i've ever had... which really is significant since i've purchased about 15 cars over the past 35 years! More

This was my second visit to this dealership. First with my daughter purchasing a car and second I purchased a car. Everyone is very professional and courteous. I hope that in the furture I will be able t my daughter purchasing a car and second I purchased a car. Everyone is very professional and courteous. I hope that in the furture I will be able to purchase another vehicle at this dealership because it was so easy. Good Job to everyone!!!!!! More

This is by far the easiest car purchasing experience I've ever had. I found the vehicle online, contacted Joe via IM and confirmed that the car was still on the lot. We discussed what information I wanted ab ever had. I found the vehicle online, contacted Joe via IM and confirmed that the car was still on the lot. We discussed what information I wanted about the deal including trade in, car specifications, and pricing. Joe said he would call me within the hour with more information. We spoke less than an hour later and worked out all the details - we negotiated the trade in value of my previous vehicle and price over the phone and came to an agreement that I was very happy with. We scheduled a time to come in and test drive the car for later that evening when both my husband and I could be there. When we arrived, the car was out front and ready to go. We test drove the vehicle, explored the features, and looked over the interior/exterior for any damage. The car was exactly what was represented online and through my conversations with Joe. We decided to purchase the car. This process was short and quick as we had ironed out all of the details prior to coming in. We left that evening very happy with our purchase and extremely satisfied with the level of customer service we were given. More

From start to finish a great experience. The best price+warranty I could find in the Metroplex. Excellent and attentive customer service. Fast and thorough throughout the buying process. Friendly and price+warranty I could find in the Metroplex. Excellent and attentive customer service. Fast and thorough throughout the buying process. Friendly and approachable personnel that were very knowledgeable about the product. Overall just a fantastic experience. If a friend or I were in the market for a new or used VW I would absolutely recommend Park Cities VW. More

I started the process via the internet because their web site had the car we were looking for a 2012 Golf R. Joe Luna, the Salesperson, got back to me via e-mail confirming the car was in stock and availabl site had the car we were looking for a 2012 Golf R. Joe Luna, the Salesperson, got back to me via e-mail confirming the car was in stock and available. Since these vehicles are limited in production finding the right one is not easy, but they had it. I told Joe we had a wedding to go to that evening but we would come in in about 30 minutes to see the car and give him a down payment to hold it till Monday when we could come back to finish the deal. When we arrived at the dealer Joe had the car running (it was 97 degrees that day) and we went for a quick drive. My wife and I decided that it was what we wanted and Joe said that we could complete the deal in less than 30 minutes saving us a trip up again on Monday so in less than 45 minutes total we drove out with the new car. GREAT JOB!! More

Wonderful experience at Park Cities V.W.! Many thanks to Olivier... like working with an old friend! He's the best! I'll be back! Olivier... like working with an old friend! He's the best! I'll be back! More

We came in without an appointment with a dead battery. The service dept was able to get our car in and out in a timely matter. Tony was friendly and helpful. The service dept was able to get our car in and out in a timely matter. Tony was friendly and helpful. More