Clay Cooley Volkswagen of Park Cities - Service Center

The people I interacted with at Clay Cooley VW were all excellent. Communication and explanation was very strong and I will be coming back here for future service. 10/10! excellent. Communication and explanation was very strong and I will be coming back here for future service. 10/10! More

I was contacted and then scheduled for a recall on my car and it took the day off work, 3 hours after dropping my car off i was told they did not have the piece my car needed. Also i have been asking the ser and it took the day off work, 3 hours after dropping my car off i was told they did not have the piece my car needed. Also i have been asking the service department to check for some issues my car is having and apparently there not time for that. I was told it wold take days and when when i ask for a rental to drive for those days the guy said i have to wait weeks for that. When its about selling cars the customer service is good but horrible when it comes to service your car. More

They were able to do my emission test and wash my car relatively quickly the employees were very friendly relatively quickly the employees were very friendly More

Chris was able to work with the techs to review the fuel issue and uncovered another issue with the coolant leaking and fix 2 recalls issue and uncovered another issue with the coolant leaking and fix 2 recalls More

Great service i would recommend asvisor chris to anyone who is looking for a great deal transparency and their vehicle delivered faster than others who is looking for a great deal transparency and their vehicle delivered faster than others More

Chris Rodriguez has been excellent! Very helpful and professional. I so much appreciate all his efforts. Very helpful and professional. I so much appreciate all his efforts. More

My experience working with Ricky was great. He is very professional and explains everything well. I was not particularly pleased with the shuttle option, but overall had a great experience work He is very professional and explains everything well. I was not particularly pleased with the shuttle option, but overall had a great experience working with Ricky! More

Came back 5 times for a windshield change. Had to come back once when car was literally cranking when I drove a few blocks, ultimately "fixed", but oil all over the driveway overnight. Manage Had to come back once when car was literally cranking when I drove a few blocks, ultimately "fixed", but oil all over the driveway overnight. Manager was polite but work is awful. I Asked a refund for the labor, still haven't heard back. Used the chat system. More

Helping staff - Asian Craven who was very gracious to my concern questions. I am highly recommend her for a promotion concern questions. I am highly recommend her for a promotion More

Very friendly and easy to work with. Offered to shuttle me and service was extremely quick Offered to shuttle me and service was extremely quick More