Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Clay Cooley Volkswagen of Park Cities - Service Center
Dallas, TX
532 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
532 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center
Sort by
March 16, 2014
Park Cities VW is by far the best VW dealership I've been to. They come right out to meet you when you pull up to the service bay and introduce themselves. They've fit me in unscheduled three times now been to. They come right out to meet you when you pull up to the service bay and introduce themselves. They've fit me in unscheduled three times now (20,000 mile inspection + oil change, air leak from tire, and balance/rotate tires). They're done in less than an hour (less than two hours for inspection). Prices have been the same as an independent shop (inspection was under warranty). They always bring your car back cleaned inside and out which I really appreciate. The staff is very polite and friendly and honest + upfront about costs and time (something that drove me crazy about my past dealerships). I will even continue coming here after my warranty is up. They really are that good. More
by auctus1983
Employees Worked With
Christina Jaciuk
January 22, 2014
Initially I was not very happy with the customer service I recieved, but Park Cities reached out to me, listened and quickly made it right. Thank you. I recieved, but Park Cities reached out to me, listened and quickly made it right. Thank you. More
by hohum05
Employees Worked With
Ted Jacobs
December 14, 2013
This was a great experience - they were incredibly friendly and helpful, and I will be going to them from now on! Really great customer service. friendly and helpful, and I will be going to them from now on! Really great customer service. More
by van10
Employees Worked With
Ted Jacobs
November 19, 2013
I had great service from Christina. She was very helpful. My only concern was the messy fill up of my Ad blue. They left a mess around the cap and I have read that stuff is very corrosive. Thanks -Mark My only concern was the messy fill up of my Ad blue. They left a mess around the cap and I have read that stuff is very corrosive. Thanks -Mark More
by mehinson67
Employees Worked With
Christina Jaciuk
November 18, 2013
Service was friendly and very efficient. Mr. Field kept me updated throughout the day with the status of the service. Since I worked about 2 miles from the dealership, they also arranged for shuttle servic me updated throughout the day with the status of the service. Since I worked about 2 miles from the dealership, they also arranged for shuttle service to drop me off and pick me up. If you have a VW, I can recommend this dealership for your service needs. More
by pylee1
Employees Worked With
Jorge Field
November 09, 2013
Service: vehicle state inspection I made an Service: vehicle state inspection I made an appointment using the Android app. They called me to confirm. When I arrived, Christina greeted me and Service: vehicle state inspection I made an appointment using the Android app. They called me to confirm. When I arrived, Christina greeted me and handled the service. She was extremely professional and polite. The inspection was completed in a very reasonable time. More
by mezelle
Employees Worked With
Christina Jaciuk
August 19, 2013
This was the worse place I have ever gone to for seeivce I won't ever go back they are all about there employees but don't care about there customers at all I went up there to have something fixed and they I won't ever go back they are all about there employees but don't care about there customers at all I went up there to have something fixed and they refused to fix it for no reason I asked Matt the service guy if he could and he gave attitude and completely ignored me I had been going there for 4+ years and I will not go back at all due to poor customer service I have recieved there I would not recommend them to anyone More
by 4697441928
Employees Worked With
Robert Rippy, Robert Stickles, Matt Lewis
August 07, 2013
I bought my 2009 Volkswagen Routan at another dealership and was led to bring my van in for service at AutoNation Volkswagen Park Cities. I was met by Matt Lewis who was very friendly and knowledgeable. Thi and was led to bring my van in for service at AutoNation Volkswagen Park Cities. I was met by Matt Lewis who was very friendly and knowledgeable. This is the first Volkswagen I own so I needed as much information as possible to "learn" my vehicle. Matt was patient and more than willing to answer any questions I had. I left the dealership pleased with him as well as the quality and timeliness of their work. I was also told that there was an online coupon for the service I was in for and they would apply that coupon to the price even though I didn't know about it. The waiting room was very inviting to my 5 year old son and was entertained the whole time we were there. I will definitely be bringing my van back. More
by sammo71
Employees Worked With
Matt Lewis
May 20, 2013
My initial experience at purchase of this car was a nightmare. They sold me a car that they were to bring up from Houston the next day. But then they couldn't deliver that car. They substituted anot nightmare. They sold me a car that they were to bring up from Houston the next day. But then they couldn't deliver that car. They substituted another car, which I accepted with additional equipment added to the car, and they apologized. I thought everything would be OK. But every time I brought my car to this dealership for the "no-cost" service provided with the original purchase, they found something in excess of $100 to try to charge me for. The first time, it was an "essential" "rear wheel alignment". The next time, when I brought the car in for tire service, they insisted that I had to have a new tire at a cost of $280. I refused and Four-Day Tire fixed the problem for me at no cost. Then they tried to sell me additional services at the 20,000 mile visit. I refused. They got even by not rotating my tires (even though they charged the service to the factory maintenance plan). Three times, I requested that tires be aired up to my specified psi. They never could accomplish that task. The last time, they said that my rear wheels were "bent" and would have to be replaced at a cost of over $800. I refused. That service, which was only supposed to be only a state inspection, took them over four hours. They promised me that my car was on the way to the wash and would be ready right away. That was 2.5 hours before I actually got my car back. I will never go back to this dealership. More
by BWJaster
Employees Worked With
Ted Jacobs
April 11, 2013
I would give Billy's customer service 10 STARS!! From start to him walking me to my car wishing me a great day on a rainy day. Well taken care of. Billy explained the service report leaving me without an start to him walking me to my car wishing me a great day on a rainy day. Well taken care of. Billy explained the service report leaving me without any questions. Very pleased customer ;-) More
by ta_lik02
Employees Worked With
Billy Weathers
