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Clay Cooley Volkswagen of Park Cities - Service Center

Dallas, TX

4.4
507 Reviews

507 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center

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April 14, 2025

I was able to get a loaner car while they worked on mine which was a lifesaver! More

by mandersgeb
Recommend Dealer
Yes
Employees Worked With
Asian Craven
April 14, 2025

excellent but it took longer then expected for change only but great.customer service and friendly staff in general More

by Letodiazleon@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Service Liaison Rickey White makes a difference with full concierge service and expertise, which makes a customer’s experience stress free and adds to the life of owning a Volkswagen car. I highly recommend More

by Tina A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rickey White
April 14, 2025

Even though I came before my scheduled appointment time, I had a long wait for the service to be completed. Overall, it was a good experience. More

by lm.boxhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dixon
April 14, 2025

Went to program a new key fob for my Taos. Very helpful. They even offered a shuttle ride for free to my home/work so I won't have to wait there. More

by alimaftoonahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Dixon
April 14, 2025

Mr. Robby Showed excellent customer service He was a man of his word Good customer service is a rarity these days but Mr Robby reinstated my Faith. Thank you More

by cassmith55
Recommend Dealer
Yes
Employees Worked With
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robby Robertson
April 12, 2025

Everyone was very friendly to me, it was an early morning so I was grateful for their helpfulness. More

by MOMARTINEZ1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asian Craven
April 12, 2025

They're unreasonable and didn't want to be responsible for their mistakes!!! My car had been in the shop twice and too long when I had only bought it in November 24!!! Who buys a car that needs repairing More

by DAN35JD
Recommend Dealer
No
Employees Worked With
Robby Robertson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robby Robertson
April 11, 2025

Great service great great great great great great great great great great great great g More

by Arrajhenri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asian
April 11, 2025

The car was in service for over 3 weeks for a simple software update which is What we were told was the problem. The car came back very dirty dusty inside as the windows were left down for some time. More

by dominic17
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomi Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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