Clay Cooley Volkswagen of Park Cities - Service Center

Even though I came before my scheduled appointment time, I had a long wait for the service to be completed. Overall, it was a good experience. I had a long wait for the service to be completed. Overall, it was a good experience. More

They're unreasonable and didn't want to be responsible for their mistakes!!! My car had been in the shop twice and too long when I had only bought it in November 24!!! Who buys a car that needs repairing for their mistakes!!! My car had been in the shop twice and too long when I had only bought it in November 24!!! Who buys a car that needs repairing twice in only 3 months of purchasing it ??. Bad deal! More

Everyone was very friendly to me, it was an early morning so I was grateful for their helpfulness. so I was grateful for their helpfulness. More

Great service great great great great great great great great great great great great g great great great great great g More

The car was in service for over 3 weeks for a simple software update which is What we were told was the problem. The car came back very dirty dusty inside as the windows were left down for some time. software update which is What we were told was the problem. The car came back very dirty dusty inside as the windows were left down for some time. And what was more frustrating is we left 2 messages for our service writer and I personally called a 3rd time to leave a message for the service manager of which neither of them called us back. Very frustrating. Providing a rental car was helpful so at least we had transportation for the 3 weeks. More

Rickey was great, very helpful and communicated in a timely manner. The shuttle was a great benefit as well. timely manner. The shuttle was a great benefit as well. More

Dropping off my vehicle was easy but i took four hours for an oil change which is unacceptable. for an oil change which is unacceptable. More

Asian is amazing! She helped expedite my car repairs and I got my car back in 24 hours She helped expedite my car repairs and I got my car back in 24 hours More

If I could give 0 stars I would. Customer service is absolutely non existent for them. Customer service is absolutely non existent for them. More

Randy was great. Did a great job of communicating and explaining the problems with my car Did a great job of communicating and explaining the problems with my car More