Clay Subaru

great car buying experience David and Joey made my car buying experience a pleasure. David provide provided me with enough information so I was confident about my decision to buy David and Joey made my car buying experience a pleasure. David provide provided me with enough information so I was confident about my decision to buy the car. More

Good experience, best price David Lombardi at Clay Subaru assisted with my purchase and was accessible, accommodating and pleasant. He knows his cars inside and out, and patientl David Lombardi at Clay Subaru assisted with my purchase and was accessible, accommodating and pleasant. He knows his cars inside and out, and patiently answered any and all of my questions. Dave helped facilitate the sale at a great price and I would recommend him and Clay Subaru without hesitation. I never felt pressured by Dave; he was always considerate and good humored. I really enjoyed working with him and give Clay Subaru an A+ rating! More

Good news and bad news Very inconsistent—some excellent points and some disorganization. The bottom line is that we have a great car at a very fair price. Clay gets A for Very inconsistent—some excellent points and some disorganization. The bottom line is that we have a great car at a very fair price. Clay gets A for effort, but we had some challenges along the way. They mostly worked them out with us. More

Great customer service! General Sales Manager Patrick was wonderful. He listened to what we were looking for and exceeded expectations. I’m in love with my 2nd Subaru Crosstr General Sales Manager Patrick was wonderful. He listened to what we were looking for and exceeded expectations. I’m in love with my 2nd Subaru Crosstrek. Thank you, Clay Subaru! More

Couldn't be happier with my experience at Clay. By far, the best experience I've ever had at a dealership. Customer service Is second to none. My expectations were blown away. Everyone I dealt with By far, the best experience I've ever had at a dealership. Customer service Is second to none. My expectations were blown away. Everyone I dealt with were very knowledgeable, professional, and friendly. I wouldn't hesitate to recommend Clay to anyone and everyone. A++ More

Honest, fast, friendly, upfront I ended up buying a 2018 Subaru Forester at Clay. Giuseppe was the sales guy I worked with, along with other people who answered my initial online inq I ended up buying a 2018 Subaru Forester at Clay. Giuseppe was the sales guy I worked with, along with other people who answered my initial online inquiries. After surveying several dealerships in New England and using TrueCar.com to collect prices, Clay gave me the best price - $2,000 better then all other dealerships. I tried going to a different Subaru dealership, much closer to me, and have them match Clay's offer on identical car. They flat out refused and tried to push me to buy from them by using manipulation and flat out lying about Clay's offer. Clay, however, gave me the best quote, NEVER bad-mouthed other dealerships, showed me car, explained all the features, had NO hidden extra costs or "surprise " issues that could sometimes come up last moment. They were true to every word they said, and they never pushed me to do the purchase - just immediately gave me all the info that I needed, checked in, and allowed me to make up my mind - I highly recommend this dealership and Giuseppe is particular. Although a different Subaru dealership is 40 miles closer to my house, I shall be bringing my Subaru for service to Clay - honestly and decency pays off. More

Great sales customer service We went in to test drive a Suburu and were helped by Joe Caporizzo - he was terrific, and made the experience of looking for a car much more pleasant We went in to test drive a Suburu and were helped by Joe Caporizzo - he was terrific, and made the experience of looking for a car much more pleasant than usual. He was direct, honest, and knowledgeable and if you go into Clay Suburu, we recommend you ask for him. More

Best experience ever Wow!! This was the best experience I’ve ever had buying a vehicle.. I will never buy anywhere else again. As soon as I arrived Allison and Keith at th Wow!! This was the best experience I’ve ever had buying a vehicle.. I will never buy anywhere else again. As soon as I arrived Allison and Keith at the front desk were pleasant and fast! I arrived with specific numbers on what I could afford for a vehicle I saw online. They tried to call a sales team member but they were all assisting other customers.. this didn’t seem to be an issue for these two because they jumped right in. Allison took me for a test drive right away and by the time we got back Keith had the paperwork finished on what deals I could do for the loan. They didn’t try to haggle me with the price of my trade in... unlike most dealers that huddle in a back room going back and forth negotiating a price. I was VERY happy about that. By the time I met with Joey in finance it was after hours and he didn’t make me feel rushed at all. He even took time to explain all of the coverage options and questions I had in detail. This team made me a lifelong customer. Clay Subaru you have amazing employees! More

Poor customer service over the phone I bought an Impreza in September and would give the sales staff 4 to 5 stars. The service department is another story, however. Yesterday, I called up I bought an Impreza in September and would give the sales staff 4 to 5 stars. The service department is another story, however. Yesterday, I called up the service department when my car auto locked itself while I was scraping ice. When I called the service department, the person who answered offered no help, and told me to call triple-A and implied it was my fault because he said “it’s a setting”—a setting I didn’t set and was unaware of. When I explained that that was not an acceptable answer—what if I were not at home and I had put my child in the backseat while I de-iced the car—he connected me to what I presume was a manager. The manager was friendlier but didn’t really know anything about whether it was a setting, how to change it or how even to unpair my phone from the car while I was talking to him. When I said I would call him back once I figured out the unpairing, he told me they don’t have direct numbers in service, so I would have to call the general number for service and be put on hold a third time. There are a few problems: (1) the first person answering the phone should take a cue from contact Center best practice and respond to all problems with “I am sorry to hear that. Let’s see if we can solve your problem.” Empathy and politeness go a long way. (2) if the service department can’t answer a question immediately, the response should never be “I’m not in the car so I can’t see the screens. All cars are different.” (Which is what the manager said), it should be “What is your number? We will investigate and call you back.” (3) The level of education on the settings for their vehicles is below what it should be. 15 years ago, it was acceptable for service people to respond to problems with, you’ll need to bring it in for me to see what’s wrong, because most issues were mechanical/wear-and-tear-related, but in a world where computerized functions are an ever more important of a make and model’s value proposition, service reps should be educated about how their car’s’ software works to the same level as CSRs at software companies. (4) The dealer should introduce an incentive system for the service dept like they have for sales, ie, some sort of survey or other tool to measure satisfaction. If the dealer’s response to all these suggestions is that they all require investment in training and hiring that Clay can’t afford, then they need to become comfortable with the fact that they won’t have a lot of repeat business. Which means more money spent on marketing and discounted upfront pricing, rather than higher-margin repairs. More