Clay Subaru

Not a good experience I probably only spent fifteen minutes on their lot, which was more than enough. The salesman was in my face almost before I got out of my car, and as I probably only spent fifteen minutes on their lot, which was more than enough. The salesman was in my face almost before I got out of my car, and as I was looking over the car I had come to see, he told me things that were quite obviously untrue, such as that the car had all new tires, when clearly only two had been replaced. He also told me that the paint chips all over the hood weren't paint chips, but tree sap (??). I think because I'm female he was expecting a certain level of gullibility but I'm not a fool, and I did not appreciate being treated like one. Needless to say I did not take the car and I won't be back. More

By far the best guys I've ever dealt with. I walked in coming from another dealership that sold the car I was looking at as I was sitting with the salesman. They had a car on Cars.com that was I walked in coming from another dealership that sold the car I was looking at as I was sitting with the salesman. They had a car on Cars.com that was essentially the same as the one I was looking at elsewhere. When I came in, Vince had mentioned the car was gone! I was fine with just looking around more...but as I was walking out he said "Hey, Buddy!". I walked back over and he mentioned it was being transported to an auction house. Vince offered to get it back and match the other deals!!! Fast foward to today- I'm sitting in a lunch place down the street waiting on my registration paperwork to be all set. I got an amazing rate with a great warranty and a great car. Thank you guys! Big shoutout to their finance guy, Will, and Vince for an awesome process! More

buried alive!!! great people!! but they bury you alive in a car and theres no way out unless you win the lottery!! I had an emergency and needed to get out of the car great people!! but they bury you alive in a car and theres no way out unless you win the lottery!! I had an emergency and needed to get out of the car I bought there!! they said no way we cant do it your buried in that car!! well? they buried me and instead of digging me out!! there throwing more dirt on me!! not a good place to go!! unless you got a lot of money!! More

Good buying experience We were not harassed at all and readily allowed to look about the lot and test drive those vehicles we had interest in while having all our questions We were not harassed at all and readily allowed to look about the lot and test drive those vehicles we had interest in while having all our questions readily answered. The salesman, Harvey Rain, was courteous & well informed about all the vehicles in inventory & ordering options. He held true to his word in terms of contacting us on our availability & timeline. He ensured our buying experience was a positive one. More

salesman and financer are great but Harvey and JD were extremely polite and helpful during my car by experience there. This was my first time buying a vehicle and they made it as comfort Harvey and JD were extremely polite and helpful during my car by experience there. This was my first time buying a vehicle and they made it as comfortable and easy as possible. They answered all my questions and were very patient with me I felt more than just money walking in and out, I felt treated like a person. However the sales manager, who unfortunately I never got his name, was extremely rude. He gave off this vibe as though he was doing me a favor by being there. I'm sorry sir but selling cars is your job...you're not doing me any favors. The car I got ended up having a couple things that needed to be fixed, things that a used car shouldn't have when out on the sales floor, likely a broken headlight for instance. It was being held together by glue and staples, yeah real safe. The sales manager gave attitude when I said I wanted it fixed. "Its a used car what do you expect?" he said. Lucky for me the USED car sales manager overheard everything and spoke to me and apologized. He fixed the headlight and then some and when I went to go pick it up a few days later it looked great. Overall I was happy with my service. Harvey is a great guy and I had a fun time buying this car from him. I think he was proud that he sold me my first car and I really hope he was. JD was also great to talk to. He explained everything, made sure I understood and he got me a great deal on the warranty of my vehicle. These 2 men and the used car sales manager are awesome and I want to thank you all again for a good experience. More

Unlike other dealers in the area, in a good way. We had an awesome time with Clay Subaru. We met with other dealers (Prime Group) earlier that day, and had a very traditional dealership experience. C We had an awesome time with Clay Subaru. We met with other dealers (Prime Group) earlier that day, and had a very traditional dealership experience. Clay was different, and Andre was great. Very customer focused and really no pressure; they were up front about everything before we even looked at cars. No sudden "oh the one you drove actually wasn't the trim level we told you" like with the other guys. Total honesty and willingness to make a deal that worked for us. We got a great deal and feel like winners coming out with exactly the car we wanted, instead of feeling like we got something we didn't at more than we wanted to pay. More

Great Sales experience We worked with Jenny Norton on our new car purchase from Clay. She was excellent and made the process easy for us. Never did I feel pressured to look We worked with Jenny Norton on our new car purchase from Clay. She was excellent and made the process easy for us. Never did I feel pressured to look at something we did not need or out of our budget. Jenny really 'got' us and that made the process so much easier on us. Everyone else at Clay was great too; JD did a great job explaining the details of it as well. I never like going to car dealerships as there is a certain stereotype of pushy salesmen, but I did not feel that way at Clay and would happily give them my business in the future! More

Patient and careful We had a tire and rim stolen overnight and needed our car back as soon as possible. They were very helpful -full of good answers and got the job done We had a tire and rim stolen overnight and needed our car back as soon as possible. They were very helpful -full of good answers and got the job done quickly because they had the parts in stock. When you are stressed a business having polite service is such a bonus Thank you Clay Suburu!! Cathie and Mike Eastburn July 15 2015 More

Very nice sales team/great price I worked with Michael Brooks and Allison Lejeune. They were very helpful, accommodating, and easy to work with, from start to finish, including post- I worked with Michael Brooks and Allison Lejeune. They were very helpful, accommodating, and easy to work with, from start to finish, including post-sale. Michael went out of his way, after the sale was secure, to help me figure out the best way to cancel my out-of-state registration, and get rid of my old car, and to accommodate my schedule. The price I paid was the best I found, after quite a lot of "shopping around." There were no unexpected fees added late in the process -- the out-the-door price was what they said it would be from the start. I was impressed. More

Switch and bait pricing, DO NOT APPLY FOR A LOAN HERE Bought a sweet car here, not a Subaru. Nice cars for sure - they are looking for any angle to get any nickel out of you. Its a car dealership - duh. T Bought a sweet car here, not a Subaru. Nice cars for sure - they are looking for any angle to get any nickel out of you. Its a car dealership - duh. The sales guy du jour agreed to a firm final price. Papers drawn up with 500 in surpluferous charges, which disappeared quickly when I balked. The fine folks in finance insisted they'd have no issue with not only matching my AAA financing, that they could beat it. So, I let them shop the loan. They couldn't beat my financing, though did do harm to my credit score in a huge way as it's impacting my ability to get best rates for my daughter's student loan. If you are good with numbers, and a good negotiator go to it. DO NOT DEAL WITH THEIR SUPER SCAMMY FINANCE PEOPLE. More