Clay Subaru

My wife and I just purchased a new Subaru Outback from Clay Subaru. We cannot emphasize enough what a relaxed experience it was, primarily due to a most friendly and knowledgeable salesman, Jerry Cohen. Clay Subaru. We cannot emphasize enough what a relaxed experience it was, primarily due to a most friendly and knowledgeable salesman, Jerry Cohen. Based on other DealerRater reviews for Jerry, we called Clay and requested to meet with him. Although it was his day off, Jerry came in and spent the better part of the afternoon with us. We never felt that we were dealing with a “car salesman” - he was more like a personal guide, reviewing Outback features and answering our many questions (this was our first Subaru purchase). After an extensive test drive, we walked through their lot and found a model with features and a color we wanted. When it came time to discuss pricing, he offered a deep discount off the MSRP as a starting point! After a few counter offers, we reached an agreed price (close to Edmunds TMV). Throughout the whole process, we never felt any pressure from Jerry to buy that day. Our Outback was prepped and ready by that evening. As further evidence of his commitment to us as valued customers, Jerry waited for us to pick it up (remember – this was his day off). Even though the Dealership had closed, he went over the car with us again to ensure we understood all the essentials. If you’re in the market for a Subaru, we cannot overstate that Jerry is the sales person you want to seek out! We also want to thank the manager, Patrick, and finance consultant, Joey, for their hassle-free assistance in this transaction. More

I came into Clay Subaru after visiting a few other dealerships and was expecting the same old "what do I have to do to get you in this car today" that I had been getting, but my salesperson Robert Joh dealerships and was expecting the same old "what do I have to do to get you in this car today" that I had been getting, but my salesperson Robert Johnson only focused on what my perfect car should be and after explaining everything to him that I needed he showed me my new Impreza! I am very impressed with my new car but more with my salesperson and everyone else at Clay. I felt welcome without being hounded and was treated with patience and respect. More

fantastic experience, great salesman, very friendly and knowlegable, will definately purchase my next subaru from clay subaru in norwood mass. would highly recommend both the dealership and my salesman, je knowlegable, will definately purchase my next subaru from clay subaru in norwood mass. would highly recommend both the dealership and my salesman, jerry cohen More

With my lease coming to its end in May I visited the dealership this past week to talk about my options. I decided that I wanted to purchase my lease. While trying to figure out some numbers for month dealership this past week to talk about my options. I decided that I wanted to purchase my lease. While trying to figure out some numbers for monthly payments they took my spare keys to appraise my lease. I ended up leaving unsatisfied with the numbers they were giving me. After getting home that night I realized I did not get my spare keys back. I had to call THREE times and I was told it was my MY FAULT that I never asked for the keys back and oh they were not sure where my keys actually were. The next day I got a call stating they found my keys. I went back on Sunday hoping to talk to the finance dept and told a salesman about my keys and his response was oh your the girl with the keys, ya they have them and you will get them before you leave. After an hour and a half I went up the manager and asked if I could just have my keys so I could leave and come back another day. He immediatly got defensive and kept giving me his cocky attitude. I tried to explain I wanted my keys and he kept saying "ugh your not even listening to me you are just talking over me and I dont know where your keys are" After about 5 minutes of him ranting my boyfriend had to say something and he finally got up and led me to the salesman's desk where my keys were right in the draw!!! How can you keep my spare keys( about 100$ each key) hostage and tell me you know nothing when you knew right where they were? This place is nothing but a joke. If you can't talk to the manager at a dealership who can you talk to?? Patrick is so unprofessional and if you take a minute to look at the negative comments on this website you will realize most of them have his name labeled right on them. Stay far away from this dealership and the manager here! More

I was interested in an Outback and I was delighted and surprised that I received the very best and most courteous service from Jerry Cohen. He was the most knowledgeable salesman that I have ever come ac surprised that I received the very best and most courteous service from Jerry Cohen. He was the most knowledgeable salesman that I have ever come across. Clay Subaru is lucky to have him. More

I came in to purchase a new car and was browsing through various places to find the best deal and the right car. I had a great experience at this dealership, and went through the entire process with ease. T various places to find the best deal and the right car. I had a great experience at this dealership, and went through the entire process with ease. The sales associate answered all my questions thoroughly and I really feel like I got the best experience due this man. I also went through the finance office promptly and quickly. I would highly recommend this place, and the man who helped me, to anyone looking to buy a new Subaru. More

This dealership needs new management. Knowing they had little room to negotiate with a new Impreza, they valued my trade more than $2000 less than what other dealerships appraised it. Also, the sales m little room to negotiate with a new Impreza, they valued my trade more than $2000 less than what other dealerships appraised it. Also, the sales manager's desk is about 20 feet away while your negotiating and its weird because he low-xxxxx you with the price and never makes eye-contact. He send the salesman over to give you the news. The experience was so bad that I called Subaru headquarters. We went to another Subaru dealership and paid much less. More

I made an apt 24 hours in advance...it would seem reasonable to receive a price for the car I was considering buying. Also the trade in value of the car I drove down there for them to examine. They reasonable to receive a price for the car I was considering buying. Also the trade in value of the car I drove down there for them to examine. They kept me for an hour with no forth coming information. They only wanted to know what I had heard from other dealerships. I did not have this information as they were the first apt. The salesman, Mike was nice enough, but the sales manager was rude. There was no comparison to the professionalism with which I was treated at 2 other dealerships -- both knowing that I was comparing prices. I bought elsewhere the next day. I would not trust this dealership if this is how they treat a prospective buyer. More

It was a pleasure to meet and work with the sales manager Luke Lundburg. He was pleasant, easy going and good fun. No hard sales tactics, gimmicks or tricks. He was focused on making sure I found my perfe Luke Lundburg. He was pleasant, easy going and good fun. No hard sales tactics, gimmicks or tricks. He was focused on making sure I found my perfect vehicle rather than just making a quick sales. I will be taking my new car to him for all my servicing needs during my three year lease. More

I traded in my car for a used Subaru and felt that Bruce Ingram was patient, detailed, friendly & accomodating. I was happy with the deal I got and had a good experience throughout the process, including in Ingram was patient, detailed, friendly & accomodating. I was happy with the deal I got and had a good experience throughout the process, including in the Finance office. I have since returned to have maintenance performed on my car and again had a great experience with the service, right from the person who took my call for an appt. to right through picking up my keys at the front desk when my car was ready. It was a very friendly atmosphere. I will continue to have my car serviced there and will return to see Bruce Ingram for my next Subaru purchase. You leave with the feeling that these people really want to make sure that your satified. More