Clay Subaru

Great Sales experience We worked with Jenny Norton on our new car purchase from Clay. She was excellent and made the process easy for us. Never did I feel pressured to look We worked with Jenny Norton on our new car purchase from Clay. She was excellent and made the process easy for us. Never did I feel pressured to look at something we did not need or out of our budget. Jenny really 'got' us and that made the process so much easier on us. Everyone else at Clay was great too; JD did a great job explaining the details of it as well. I never like going to car dealerships as there is a certain stereotype of pushy salesmen, but I did not feel that way at Clay and would happily give them my business in the future! More

Patient and careful We had a tire and rim stolen overnight and needed our car back as soon as possible. They were very helpful -full of good answers and got the job done We had a tire and rim stolen overnight and needed our car back as soon as possible. They were very helpful -full of good answers and got the job done quickly because they had the parts in stock. When you are stressed a business having polite service is such a bonus Thank you Clay Suburu!! Cathie and Mike Eastburn July 15 2015 More

Very nice sales team/great price I worked with Michael Brooks and Allison Lejeune. They were very helpful, accommodating, and easy to work with, from start to finish, including post- I worked with Michael Brooks and Allison Lejeune. They were very helpful, accommodating, and easy to work with, from start to finish, including post-sale. Michael went out of his way, after the sale was secure, to help me figure out the best way to cancel my out-of-state registration, and get rid of my old car, and to accommodate my schedule. The price I paid was the best I found, after quite a lot of "shopping around." There were no unexpected fees added late in the process -- the out-the-door price was what they said it would be from the start. I was impressed. More

Switch and bait pricing, DO NOT APPLY FOR A LOAN HERE Bought a sweet car here, not a Subaru. Nice cars for sure - they are looking for any angle to get any nickel out of you. Its a car dealership - duh. T Bought a sweet car here, not a Subaru. Nice cars for sure - they are looking for any angle to get any nickel out of you. Its a car dealership - duh. The sales guy du jour agreed to a firm final price. Papers drawn up with 500 in surpluferous charges, which disappeared quickly when I balked. The fine folks in finance insisted they'd have no issue with not only matching my AAA financing, that they could beat it. So, I let them shop the loan. They couldn't beat my financing, though did do harm to my credit score in a huge way as it's impacting my ability to get best rates for my daughter's student loan. If you are good with numbers, and a good negotiator go to it. DO NOT DEAL WITH THEIR SUPER SCAMMY FINANCE PEOPLE. More

Last minute oil change... no problem! I didn't have an appointment set yet Nicole Ormonde assisted me in getting my first oil change in under one hour. They have a comfortable waiting a I didn't have an appointment set yet Nicole Ormonde assisted me in getting my first oil change in under one hour. They have a comfortable waiting area with snacks, coffee, water and such. She offered shuttle service too! If you need service at Clay Subaru, make sure you ask for Nicole. Thanks Nicole! Jon Miranda More

Best Subaru Dealer in NE An atypical experience on the Automile... these guys know what they are doing and know what customers want. Patrick Francillon the Sales Manager is An atypical experience on the Automile... these guys know what they are doing and know what customers want. Patrick Francillon the Sales Manager is a no b.s. kind of guy who will work hard to get you the car you want at the budgetr you have. He is friendly, professional, and gets right to the point. Ask for him personally and you will be happy you did. Thank you Patrick!!! Jon Miranda More

Poor Customer Service Service dept not willing to fix the problem with wheel balancing issue. Brand new car and vibrates at highway speeds above 65 mph. They cant duplicat Service dept not willing to fix the problem with wheel balancing issue. Brand new car and vibrates at highway speeds above 65 mph. They cant duplicate it because the tech cant drive over speed limit. But the sales guy has no issue driving over when test driving the car. So for you potential Subaru shoppers - keep this in mind. Find another car and dealership More

Friendly, honest and efficient I bought my first car with Clay Subaru and my experience with them was excellent. Before visiting Clay Subaru, I've been to other dealerships, some ar I bought my first car with Clay Subaru and my experience with them was excellent. Before visiting Clay Subaru, I've been to other dealerships, some are Subaru's, some are other manufacturers'. One thing I've noticed is that very often the salespersons treated you like you have no clue what you want, hence they will find ways to 'educate' you, such as what car you would need, or what price you could afford. But this is the age of the internet. You can find reviews on different cars, and you can even find statistics on the sales price of any particular build of a car. There are tools to help calculate monthly payments too. When I arrived Clay Subaru I was immediately greeted by Dave Lombardi. Unlike many other salespersons, Dave was friendly and genuine. He was quick to set up a test drive for me, during which he further showed how knowledgeable and patient he was. Dave was honest with me during the negotiation process, but worked very hard to get me a good deal which I am most satisfied with. The business manager, JD Janes, was friendly and patient in explaining my finance options too. It took them one day to deliver my new Impreza. I am impressed by their efficiency given it was the year end and I saw a ton of customers on the day of delivery. Overall, I highly recommend this dealership. Look for Dave Lombardi and you will not regret. More

Service Rip Off My wife just had an oil change and had new plugs and points....$175 labor for the oil change and $350 labor for the plugs ....OMG what rip offs...we w My wife just had an oil change and had new plugs and points....$175 labor for the oil change and $350 labor for the plugs ....OMG what rip offs...we will never go back for service or for new cars...too bad we have always purchased cars from them....but because of there incredible greed are now going elsewhere. All of the emplyees are very nice and pleasant...while they are ripping you off. More

A Long wait I set out to buy a used car for my daughter. We found a decent used car on the lot price was workable nice car over all low miles good condition etc. I set out to buy a used car for my daughter. We found a decent used car on the lot price was workable nice car over all low miles good condition etc. worked the deal with the salesman wasn't too painful for what I felt was a reasonable deal for the sale price. Customer service was nice everyone was friendly inside. It was a weekend and they only had one finance manager on duty so the wait to get into that office was extremely painful and long. Once inside was given every sales pitch by the finance dept on every available after market warrantee tire package and interior protection all at ridiculously high prices we declined them all after his long pitches just said we want the car only no add ons you could tell he was disappointed. We. Said a 5.00 can of scotch guard works fine on the interior vs their 599 protection package unreal. Signed got a low interest rate good payments was supposed to go get car in 2 days after getting ins. Policy. Went got ins policy went back to dealer different finance guy said other guy left signatures out of contract and we needed to resign again for car pain in the Bit he did rerun financing and get me a Lower payment again. Td to come back in a few hours to get car after they registered it and put plates and. Sticker on it. Three hours later they forgot to register it and get to prepped for delivery another 90 minute wait. Unreal the left does not know what the right is doing At this place. Of your patient and ok with a. Long wait and pushy finance guys sales pitches you might so ok here of not shop around and find a better more efficient dealership to give your money to. I won't be returning even for service. More