Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Clear Lake INFINITI

Houston, TX

4.9
439 Reviews
Call Dealership (713) 589-4000
View Awards

14705 Gulf Freeway

Houston, TX

77034

Directions

By Type

439 Reviews of Clear Lake INFINITI

June 20, 2023

Excellent service department. No one else will ever touch my Q60. Karena’s the bomb💪 More

by tmonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karena Kane and Ricky
Report | Print
Jun 20, 2023 -

Clear Lake INFINITI responded

Hello, It will make Karena's day to hear how much you value her assistance, and all of us at Clear Lake INFINITI thank you for trusting us with caring for your Q60. Drive safe and we'll be here with the same excellent service whenever you next return!

Helpful
June 17, 2023

Outstanding and excellent service during my visit at the dealership. The facility was clean and very much organized, More

by Harry J. Finney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Report | Print
Jun 19, 2023 -

Clear Lake INFINITI responded

Hello Harry, Thank you very much for the compliments and trust in our team with your vehicle's care. It was our pleasure to provide you outstanding and excellent service, and we sincerely appreciate the kind feedback on the cleanliness of our facility as well. Travel safe and come see us again whenever we can be of help here at Clear Lake INFINITI.

Helpful
June 11, 2023

The staff is very friendly and courteous! However; service advisor, Nicole Hernandez stood out’. She went above and beyond to help me! I appreciate her hard work and dedication to customer More

by dgalvan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Hernandez
Report | Print
Jun 12, 2023 -

Clear Lake INFINITI responded

Hello, It will make Nicole's day hearing her hard work and dedication stood out during an already friendly and courteous service experience for you here at Clear Lake INFINITI. Thank you very much for the kind feedback and trusting us with your vehicle's care. Travel safe and come see us again whenever we can next be of assistance.

Helpful
June 10, 2023

Karena is always so accommodating and efficient . She communicates with us every step of the way . We always enjoy our visit More

by Rachael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karena Kane
Report | Print
Jun 12, 2023 -

Clear Lake INFINITI responded

Hi Rachel, We enjoy having you visit us here at Clear Lake INFINITI as well, and Karena will be thrilled to hear her accommodating, efficient and informative assistance is valued. Drive safe and we'll see you again next service.

Helpful
June 03, 2023

I’m still upset about cracked windshield on a new vehicle, Dealership refuses to change out windshield, they only filled the crack. More

by et61rim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Report | Print
Jun 05, 2023 -

Clear Lake INFINITI responded

Hello, Thank you for your business and critical feedback. Windshield cracks that only penetrate the first layer of glass are fully repairable and entire replacement is unnecessary. I understand you are frustrated, however, and I would like to discuss any concerns you may have personally. At your convenience, please email me your contact information and availability at alibharwani@lithia.com and I will reach out to you for discussion. I look forward to speaking with you. Ali Bharwani Fixed Operations Director alibharwani@lithia.com

Helpful
June 02, 2023

Services are usually very good. However, this time I had to wait 2 hours for a state inspection. More

by Mcapelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karena Kane
Report | Print
Jun 02, 2023 -

Clear Lake INFINITI responded

Hello, Thank you for your patience and critical feedback. We value you as our Clear Lake INFINITI service guest and will work hard to improve in this area. Travel safe and we'll see you again next visit.

Helpful
May 26, 2023

EXCELLENT SERVICE! I enjoyed buying a used car from this dealership. I first talked to the Sales Manager (Eshen) on the phone but I did not have a ride from my home in More

by Sheila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy, Eshen, Eko, Sean
Report | Print
May 26, 2023 -

Clear Lake INFINITI responded

Sheila, Congratulations on your new car! We appreciate you taking the time to leave these amazing praises of our team. We hope to provide you with more awesome experiences here at Clear Lake INFINITI.

Helpful
May 25, 2023

The dealership is outstanding and professional. I recommend anyone looking to purchase a vehicle. They will help you purchase the you like and they don’t try to make you purchase a vehicle that you More

by Harry J. Finney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Vernon Addison sales associates, Brian Jack finance manager
Report | Print
May 26, 2023 -

Clear Lake INFINITI responded

Hello Harry, We are thrilled to hear your recent car-buying experience with our team was an excellent one. Congratulations! Thank you very much for your kind words. We at Clear Lake INFINITI hope to have the opportunity to serve you again in the future.

May 27, 2023 -

Harry J. Finney responded

Again thanks for the outstanding service and I will be looking to purchasing my next vehicle at your dealership .

Helpful
April 07, 2023

The Clear Lake Service Center provides excellent customer service in every way: friendliness, communication, car service and timeliness. More

by Tiamshaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karena Kane
Report | Print
Apr 07, 2023 -

Clear Lake INFINITI responded

Hello, Nothing beats heading into the weekend on the heels of receiving very kind feedback. Thank you so much for complimenting the friendly, communicative and timely service you receive every visit here at Clear Lake INFINITI. We'll be sure to keep raising the bar when you next visit!

Helpful
April 05, 2023

Is great company they do a great job Erebus time I go there they are very friendly and respect every More

by Kelly
Recommend Dealer
Yes
Employees Worked With
Alejandro
Report | Print
Apr 05, 2023 -

Clear Lake INFINITI responded

Hello Kelly, We love helping familiar faces here at Clear Lake INFINITI, and it is our pleasure to provide you friendly and respectful service every visit. Thank you very much for trusting us with you time and business and leaving the kind feedback. Please reach out to us again whenever we can be of help.

Helpful
1
2
3
4
...
44