Clear Lake INFINITI

Amazing Experience!! Great people, great service and absolutley fantastic A++ facility. Mr Billy Frank, the GM personally makes it a point, to make sure his team of profea Great people, great service and absolutley fantastic A++ facility. Mr Billy Frank, the GM personally makes it a point, to make sure his team of profeasional individuals excell above and beyond the customer's expectation. I bought a preowned vehicle and I definitley plan on buying a new one from them in near future. More

Fabulous service! Shawn, our service representative definitely gave 5 star plus service and went above and beyond. To satisfy my needs. He was so thorough in his explan Shawn, our service representative definitely gave 5 star plus service and went above and beyond. To satisfy my needs. He was so thorough in his explanations of work to be done and helpful throughout the process. More

David Bukrinsky, Justin Hillson and Alex Orellana were great Buying experience from start (email communication) to on site experience was great. The few hiccups we incurred were handled with respect and they to Buying experience from start (email communication) to on site experience was great. The few hiccups we incurred were handled with respect and they took care of us. I would only recommend that the sales staff is clear on what the dealership offers on their own (oil changes) as it is not the same as we were told when applied to turbo engines. They took care of us though. The finance manager was also great, best experience we have encountered as a whole buying a car. More

Clear Lake Infiniti is the BEST. Shawn Lowrey is EXCELLENT, He provides impeccable service. They send you a video of what they fixed with the car. That's a pretty awesome feature. I w Shawn Lowrey is EXCELLENT, He provides impeccable service. They send you a video of what they fixed with the car. That's a pretty awesome feature. I would've not thought it was so useful until I actually saw it done. I took my car in because it was due for an oil change and it also had subtle rattle in the engine behind the glove compartment. It wouldn't always do it, but sometimes it would. They were able to pin-point the issue and they sent me a video explaining how they found it and how they fixed it. I was very surprised they were able to fix it. Also, the video explained it perfectly. I was able to see it with my own eyes. They could've provided me a verbal explanation at the end, but I probably would have not totally understood it if it wasn't for this video. They say a picture is worth a thousand words, well, I guess a video is worth a million words. Please keep doing this. More

Amazing Customer Service Great Experience as always. Completion of maintenance to vehicle took longer than estimated but Alejandro communicated with me on a daily basis to upd Great Experience as always. Completion of maintenance to vehicle took longer than estimated but Alejandro communicated with me on a daily basis to update me on the status of my vehicle. Was provided a loaner will services were rendered so I did not mind the additional days. Great customer service! More

Awesome! Professional Service was overall great. Shawn in service department was very help, patient, and informative. Kept in touch with my husband and during the process o Service was overall great. Shawn in service department was very help, patient, and informative. Kept in touch with my husband and during the process of the service of my vehicle. More

Great Customer Service Customer service was excellent. The guy Mark was in touch with me throughout the whole week trying to get my car taken care of. Very nice, professio Customer service was excellent. The guy Mark was in touch with me throughout the whole week trying to get my car taken care of. Very nice, professional and seemed to know a lot about what was going on. The only thing I was disappointed in was the video they took of the inspection on my car, I never received via phone nor email. I tried giving him 2 different phone numbers and my email address as well and neither came through for some strange reason, which does make me wonder what happened. Other than that, I will be definitely taking my car back for service when needed. More

Oil change on 06 infinity M35 I took my car in for oil change and the check engine light was on. after giving permission to do diagnostics on the engine light my bill rose upward 7 I took my car in for oil change and the check engine light was on. after giving permission to do diagnostics on the engine light my bill rose upward 7k when all was said and done. On a 06 model, I don't think I want to sink that much money into it. So I told my service tech such and there was no push back. This is refreshing for a change. I mean it only made sense on a 11yr old vehicle. I will be returning in the future. More

Met my expectations The salesman and sales manager were easyto work with and every one was friendly. They wanted to make a deal and met my price. The salesman and finance The salesman and sales manager were easyto work with and every one was friendly. They wanted to make a deal and met my price. The salesman and finance lady took their time and explained everything. More

Outstanding Service...Best in Houston I've purchased my car from West Houston Infiniti, gotten it serviced at Southwest Infiniti, but coming to Clear Lake Infiniti was the best choice I co I've purchased my car from West Houston Infiniti, gotten it serviced at Southwest Infiniti, but coming to Clear Lake Infiniti was the best choice I could make. I was told their service is unbeatable, but I would definitely make the drive from Sugar Land to be greeted with service like theirs. Prices were affordable and they gave the time and attention to me and my car more than anyone else had. I've always been pushed to get one service or another at a dealership, but they talked me through what needed to be done and left it completely up to me on what to do. If I had to I would pay even more just to receive honest service like this. More