I took my car in for an oil change and tire rotation on Saturday 8/18. After 2 hours of waiting, I was told it need a throttle body service which would take 25-30 minutes. 1 hour later my car was ready, after I paid waiting for the car wash my service rep came out to tell me they lost my keys. 20 minutes later they found my keys and I was able to leave. That is the WORST experience I have ever received anywhere. I purchased my car there 3 years ago and always serviced it there, I will never go back again.