Clement Ford - Service Center

"AWESOME" As always, the service was "AWESOME" I needed a battery and Tom took care of it. I was in an out without an appointment. Thanks again for "WORKING" m As always, the service was "AWESOME" I needed a battery and Tom took care of it. I was in an out without an appointment. Thanks again for "WORKING" me in...… More

Friendly and Helpful Service Staff I arrived for my first appointment ever with the service department and was greeted in a professional and friendly manner from the moment I arrived. I arrived for my first appointment ever with the service department and was greeted in a professional and friendly manner from the moment I arrived. They have a comfortable waiting area and made the use of my points from Ford Pass so easy. They made it simple, efficient, fast and friendly all the way around. I also inquired about an after market part with the parts dept. while I was there, and although I stumped them ...they were awesome and truly tried to get me the correct information and didn't ever once act like it was a hassle or problem. Great first experience! More

Great service Had 4 tires put on and it was very fast service..This the service that I've come to expect. Will always use this dealer. Had 4 tires put on and it was very fast service..This the service that I've come to expect. Will always use this dealer. More

Superior service; comfortable waiting area What I like best about Marshall Ford is the fact that I know what to expect when I arrive--a friendly hello; a comfortable waiting area; knowledgeable What I like best about Marshall Ford is the fact that I know what to expect when I arrive--a friendly hello; a comfortable waiting area; knowledgeable technicians who educate me; and a fair bill. More

Service I have consistently received quality service from Marshall Ford, O'Fallon, MO and plan to continue using this dealership for service to my automobile I have consistently received quality service from Marshall Ford, O'Fallon, MO and plan to continue using this dealership for service to my automobile in the future. More

The Works I scheduled my service when I wanted it and my service was started at my scheduled time. It was completed promptly. I drank a cup of coffee and my s I scheduled my service when I wanted it and my service was started at my scheduled time. It was completed promptly. I drank a cup of coffee and my service manager came in to tell me my car was ready. More

great service I believe they were honest,sold me only what I needed, and did a great job! Very rare these days! explained all my questions.Thanks! I believe they were honest,sold me only what I needed, and did a great job! Very rare these days! explained all my questions.Thanks! More

Best Dealership! Marshall Ford is number one in my book. Everyone I’ve come in contact with are so very pleasant and helpful, I would recommend them from sales to Marshall Ford is number one in my book. Everyone I’ve come in contact with are so very pleasant and helpful, I would recommend them from sales to service. Great place. More

Very knowlegable staff & Great customer service ! We were having a problem with our 2012 Escape & had taken it the Ford dealership we bought it at numerous times. Within the first 3-5 of talking to T We were having a problem with our 2012 Escape & had taken it the Ford dealership we bought it at numerous times. Within the first 3-5 of talking to Tom Lentz in Service, he told us what he thought the problem was. He was 100% right. They were also able to work it in sooner than they thought which was great. Marshall Ford has earned our business from now on. We won't go back to the dealership we bought our vehicle from again. Thanks so much ! More

Great I had a scheduled service appointment. As usual I was waited on right away when I arrived, no waiting. The service was done quickly and I was I had a scheduled service appointment. As usual I was waited on right away when I arrived, no waiting. The service was done quickly and I was on my way in a short time. I purchased my vehicle here and have done all my service here since my purchase. I live in St. Charles closer to other Fords dealers but find Marshall to be the best sales and service in the area. More