Clement Ford

FORD RECALL REPAIR: CLEMENT FORD VS. JIM TRENARY FORD We received a recall notice from Ford for a free repair to the rear end of our Ford Explorer. The notice instructed us to contact a JIM TRENARY FORD We received a recall notice from Ford for a free repair to the rear end of our Ford Explorer. The notice instructed us to contact any Ford dealership, so we scheduled an appointment with Clement Ford in Wentzville, Missouri. After inspecting our vehicle, Clement Ford told us it could not perform the free recall repair unless we first paid $292 for a front-end alignment. They also claimed that our vehicle needed a complete brake overhaul costing more than $650. Their total estimate exceeded $1,100 in customer-paid work—all presented in connection with what was supposed to be a free recall repair. We declined the additional work and left. The recall repair was not performed. When we returned home, we contacted Ford Customer Relations. The Ford representative confirmed that Clement Ford should not have required us to pay for an alignment or other unrelated repairs as a condition of completing the recall repair. While we remained on the phone, the representative contacted Clement Ford. After leaving us on hold for approximately 20 minutes, he returned and told us that Clement Ford claimed it had completed the recall repair on our vehicle. That statement was completely false. The repair had not been performed, and we immediately told the representative so. The Ford representative then contacted Jim Trenary Ford on our behalf and transferred us directly to its Service Department, where we scheduled an appointment. On August 27, 2026, we took our Explorer to Jim Trenary Ford. They replaced the defective rear-end part under the recall at no cost to us. They also performed a front-end alignment at no charge because replacing the recalled rear-end part affected the vehicle’s alignment. This raises a serious question: Clement Ford told us that we had to pay for a front-end alignment before it could perform the rear-end recall repair. If the recall repair itself affected the alignment, would our vehicle then have needed to be aligned a second time? It is also worth noting that Clement Ford quoted $292 for the alignment, while Jim Trenary Ford’s regular price for the same service is $153—and Jim Trenary performed it at no cost because it was required as part of the recall repair. We are senior citizens living on a fixed income. We trusted Clement Ford to perform the recall repair at no cost, as Ford promised. Instead, we were presented with more than $1,100 in proposed charges, refused the free recall repair when we declined those charges, and then learned that Clement Ford had falsely told Ford Customer Relations that the repair had been completed. Shame on Clement Ford for treating customers this way. We believe its handling of this recall appointment was dishonest and appeared designed to pressure us into paying for costly additional work. We are grateful to Ford Customer Relations and Jim Trenary Ford for stepping in and ensuring that both the recall repair and the alignment it required were completed. More

I have serviced there 2016 Edge and now 2020 Edge ST. Recently, they changed the service staff, and it got worse. I brought the 2020 Edge with a multifunction camera message, and many safety features a Recently, they changed the service staff, and it got worse. I brought the 2020 Edge with a multifunction camera message, and many safety features are not working. They charged me $199 and told me they could not fix it (FORD dealer on 2020 Ford). Told me to go to the windshield place and have the camera remounted there. Promised $199 refund but never did. The windshield place told me to replace the windshield ($1000+) and still could not guarantee the camera will work as they are not a Ford dealer. I complained to Ford Co and havent heard back. I also bought Road Hazard from them on the tires they sold me and installed. Told me it was good there and at any Ford dealer. But when I got a flat within the warranty, they first wanted to charge me, and after a long fight, they eventually processed it under the road hazard after making lots of faces. Forget it. More

I own a well maintained 2018 Ford Edge with only 62,000 miles on it. It had been a good vehicle until recently when the transmission went out and had to be replaced. Clement ford did the work for $9000. Wh miles on it. It had been a good vehicle until recently when the transmission went out and had to be replaced. Clement ford did the work for $9000. When they remounted the front tires they put them on in the wrong direction. This causes reduced traction (especially in rain), unpredictable handling, increased noise, and faster, uneven tread wear. I only discovered the error when having an emissions test done at Firestone. When it was brought to the attention of the Clement service department, they fixed the problem, but without so much as an "I'm sorry" for the mistake or for the extra trip here or for the 2 hours waiting for the issue to be corrected. It was just business as usual. I texted them later saying that I hoped this was brought to the attention of the mechanic who made the error so it would not happen to anyone else. I received no response. More

Here is my review to the manager Jason since he did not want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded and broke down somewhere before taking it to them and at this point any Clement Ford dealership because they just want your money and do not care about their customers AT ALL!!!!!! More

Absolutely Regret This Purchase – Repeated Transmission Failures and Poor Service I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced und Failures and Poor Service I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At 99,000 miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again. Despite their service director and team acknowledging the mistake and promising a refund, I’ve received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I would never recommend this vehicle or this dealership. Buyers beware — especially if you're depending on your vehicle for safety and reliability. More

My car was towed to Clement Ford on Nov. 6th 2024 after being struck by lightning. It us now June 3rd, 2025. I cannot get a definitive answer that the car can be fixed or not. Dealer blames 6th 2024 after being struck by lightning. It us now June 3rd, 2025. I cannot get a definitive answer that the car can be fixed or not. Dealer blames insurance, insurance blames dealer. We are on 8 months, obviously it’s not being worked on a regular basis. My service rep has been nice, I don’t think she is getting support. More

Service dept went down hill really bad when Clement took over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They p over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They put a huge mark in my passenger side rear quarter panel. More

Took car to Christian Brothers Auto on 1/4/2023 as we saw coolant puddle in driveway underneath vehicle. Christian brothers auto diagnosed and said, “Removed spark plugs and used camera to inspect inside of coolant puddle in driveway underneath vehicle. Christian brothers auto diagnosed and said, “Removed spark plugs and used camera to inspect inside of the combustion chamber. Found signs of coolant intrusion on tops of cylinders and cylinder walls. Due to engine being known bad for cracked cylinder walls. Technician recommends replacement of engine. Ford has TSB for this issue” Ford has issued a Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. So we took car to Clement ford and they said that they found nothing wrong with the car. They did a spark plug replacement and fuel injection cleaning and charged us $584.51. Then in July of 2024, we started seeing heavy white smoke coming out exhaust and coolant disappearing but no signs of coolant on ground. So we took the car to Lou Fusz ford this time in hope for better service. We paid Lou Fusz ford $195 for a diagnostic test (on 7/12/2024) for our issue as coolant is being lost and white smoke is coming out the exhaust pipe at startup, which are the primary symptoms of the TSB. Lou Fusz Ford is claiming that all coolant tests passed and no IDs found relevant to TSB issue mentioned above. Lou Fusz is claiming the coolant is leaking through the weep hole in the water pump as cause for antifreeze leaking. However, smoke from exhaust at startup says additional diagnosis required. So Lou Fusz ford did not even complete the diagnosis that we paid for. And we have now paid Ford dealerships $390 for diagnostic fees and the car has not even been diagnosed. Complained and service manager at lou fusz ford agreed it sounded like issue and would take it back in for another look and claimed they would fully diagnose white smoke coming out exhaust. The car did not get looked at for over 10 days and then they just again tell us we will need to pay additional $600 to diagnose white smoke as they will need to remove the exhaust. Service manager agreed to refund my $195 diagnostic fee as they did not diagnose the white smoke issue. We took the vehicle to another mechanic shop (Len's Automotive) on 8/16/2024 who says "There is a small coolant mark on the water pump but nothing below it like it's leaking. There's a TSB for coolant intrusion into the cylinders causing it to smoke. There is also extended warranty for this that he should be covered at the dealer." Len's Automotive advised that no coolant is coming out of water pump and we need to take the car back to ford to address the bulletin issue which would be cause of the issue. So we have both Christian Brothers Automotive and Len's Automotive telling us the current issues are due to the TSB with Ford. It seems clear to us that Ford is trying to get out of fixing an engine that is covered under warrantied TSB bulletin. White smoke out exhaust and coolant disappearing are the key symptoms on the bulletin. More

Scheduled 120k service on my 2017 F250 and it couldn’t have gone better. Advisor reviewed recommended services and went over the cost. Work was done quickly. have gone better. Advisor reviewed recommended services and went over the cost. Work was done quickly. More