Clement Ford - Service Center

Best Dealership! Marshall Ford is number one in my book. Everyone I’ve come in contact with are so very pleasant and helpful, I would recommend them from sales to Marshall Ford is number one in my book. Everyone I’ve come in contact with are so very pleasant and helpful, I would recommend them from sales to service. Great place. More

Very knowlegable staff & Great customer service ! We were having a problem with our 2012 Escape & had taken it the Ford dealership we bought it at numerous times. Within the first 3-5 of talking to T We were having a problem with our 2012 Escape & had taken it the Ford dealership we bought it at numerous times. Within the first 3-5 of talking to Tom Lentz in Service, he told us what he thought the problem was. He was 100% right. They were also able to work it in sooner than they thought which was great. Marshall Ford has earned our business from now on. We won't go back to the dealership we bought our vehicle from again. Thanks so much ! More

Great I had a scheduled service appointment. As usual I was waited on right away when I arrived, no waiting. The service was done quickly and I was I had a scheduled service appointment. As usual I was waited on right away when I arrived, no waiting. The service was done quickly and I was on my way in a short time. I purchased my vehicle here and have done all my service here since my purchase. I live in St. Charles closer to other Fords dealers but find Marshall to be the best sales and service in the area. More

Super fast service !! My 2016 Ford Explorer had a recall and the air bag light came on. I tried to call our usual dealer , sat on hold for forty minutes and finally went up My 2016 Ford Explorer had a recall and the air bag light came on. I tried to call our usual dealer , sat on hold for forty minutes and finally went up there to talk to someone. We were told that the airbag was a safety issue but they couldn't even look at it for over a month and the recall couldn't be fixed for at least two to three months. We were told it was okay to continue to drive my Explorer , the air bags just wouldn't work . My husband called Marshall Ford and talked to Jim in service. He told Jim what was going on with my car. Jim made an appointment for my Explorer for the next week . We had the recall fixed and the air bag fixed in one day. We weren't charged to get the air bag fixed even though my car is out of warranty. Quick service, super nice people and we didn't have to sit on hold for 40 minutes to be told we would have to wait months to get my car fixed. We will now use Marshall Ford for all of our service needs. More

Very Good Service department is great and I always try to deal with Tom Wentz because he knows what he is doing and tries to work with the customer. Service department is great and I always try to deal with Tom Wentz because he knows what he is doing and tries to work with the customer. More

Service Working with Tom Lentz in service I am always guaranteed getting my vehicle in, updates on progress and just general good customer service. I recentl Working with Tom Lentz in service I am always guaranteed getting my vehicle in, updates on progress and just general good customer service. I recently purchased a new vehicle from Marshall Ford, and I will NEVER make that mistake again but I did pay extra for premium mtce package only because of Tom More

KEEP COMING BACK THE SERVICE IS OUTSTANDING! THE SALES DEPARTMENT IS 2ND TO NONE. THEY HAVE WHAT YOU NEED IN PARTS. IF YOU HAVE A CRASH THEY WILL FIX IT LIKE NEW. THE SERVICE IS OUTSTANDING! THE SALES DEPARTMENT IS 2ND TO NONE. THEY HAVE WHAT YOU NEED IN PARTS. IF YOU HAVE A CRASH THEY WILL FIX IT LIKE NEW. WHAT MORE CAN A LOYAL CUSTOMER SAY? More

Excellent I posted my positive comments on the FB page. I had an excellent experience. My appointment was at 2 and I left at 2.25. I couldn’t be happier! I posted my positive comments on the FB page. I had an excellent experience. My appointment was at 2 and I left at 2.25. I couldn’t be happier! More

F150 Oil change We have never had a bad experience with Marshall Ford and have been customers of theirs for over 20 years now. The associates in Service and Sales ke We have never had a bad experience with Marshall Ford and have been customers of theirs for over 20 years now. The associates in Service and Sales keep us returning!! More

Wonderful people and service. I have always had a great experience at Marshall Ford whether it is purchasing a new vehicle or getting service on an existing one. I would recommend I have always had a great experience at Marshall Ford whether it is purchasing a new vehicle or getting service on an existing one. I would recommend Marshall Ford to anyone. More