Clement Ford - Service Center

Tom Lentz is a great employee, who is very helpful. The dealership upgraded the waiting room, where it is now a very comfortable setting. The employees are all friendly and knowledgeable. Parts are well The dealership upgraded the waiting room, where it is now a very comfortable setting. The employees are all friendly and knowledgeable. Parts are well inventories. The parts manager was also very helpful in my purchase of a cargo floor mat. Tom Lentz just couldn't be more helpful and knowledgeable. Quality of the service department is a main reason I buy vehicles at Marshall. More

Excellent service! Marshall Ford in OFallon MO has excellent service. I went in for a recall and was told my truck would be ready the next afternoon, but it was ready by Marshall Ford in OFallon MO has excellent service. I went in for a recall and was told my truck would be ready the next afternoon, but it was ready by mid morning! Thanks! More

The Works In and out fast! With great friendly service from everyone at the dealership this morning! Dealership was very clean - love the new updates! Will b In and out fast! With great friendly service from everyone at the dealership this morning! Dealership was very clean - love the new updates! Will be back again soon. More

New tires Worked with Justin & it was a pleasure from beginning till end. He even took care of getting my rebate in after the work was completed. Worked with Justin & it was a pleasure from beginning till end. He even took care of getting my rebate in after the work was completed. More

OUTSTANDING SERVICE GREAT GROUP OF INDIVIDUALS THAT MAKE UP THE "MARSHALL FORD TEAM"! THEY ARE SECOND TO NONE IN THE WAY THEY TREAT A CUSTOMER. WHEN YOU ARE IN THEIR DEAL GREAT GROUP OF INDIVIDUALS THAT MAKE UP THE "MARSHALL FORD TEAM"! THEY ARE SECOND TO NONE IN THE WAY THEY TREAT A CUSTOMER. WHEN YOU ARE IN THEIR DEALERSHIP, LOOK AROUND AND SEE FOR YOURSELF...……………. More

Rattle that went away There was a rattle in my car that was driving me totally nuts. I brought the car in and within a few hours Jim called and the rattle was gone. The e There was a rattle in my car that was driving me totally nuts. I brought the car in and within a few hours Jim called and the rattle was gone. The exterior windshield pillar trim was broken and was rattling at highway speeds. More

Clean, quick, friendly I love the remodel of the dealership. Everything is clean and the staff is friendly. I especially appreciate that Megan sends out the reminder text I love the remodel of the dealership. Everything is clean and the staff is friendly. I especially appreciate that Megan sends out the reminder text before my appointment. I don't know if that is a service of the dealership or Megan going the extra mile but I really like it. More

My time is valuable. I'm a truck driver and my schedule is not set like a factory or office worker. Stopped to get a key for a Ford Focus. Spent at least two hours to get I'm a truck driver and my schedule is not set like a factory or office worker. Stopped to get a key for a Ford Focus. Spent at least two hours to get it ordered. Never received any notice when the key came in. Stopped in a day later than I was told it would be in. It was. Picked up the key. Hoped I could get it programmed but they didn't have time. Tried to set a date but didn't make it back due to traffic in Kentucky. Stopped in and they couldn't fit me in and knowing the chance of my being able to hold a set time appointment didn't bother to reset. Key works for the door. Nothing else. Maybe someday I will stop at a locksmith who will just get it done. More

The works/customer recall Ford Marshall auto service dept provides great consistent service, professional, & timely. I had an issue with a recall & they resolved it in the same Ford Marshall auto service dept provides great consistent service, professional, & timely. I had an issue with a recall & they resolved it in the same day! I have used them since 2014 & have always been happy with their service, which is WHY I always come back. More

Lifesaving! I always feel confident that the problem is diagnosed correctly and repair is done right the first time. The service managers are friendly , and know I always feel confident that the problem is diagnosed correctly and repair is done right the first time. The service managers are friendly , and knowledgeable. I love that I can have a loner if needed, such a life saver. More