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Clement Ford - Service Center

O'Fallon, MO

2.8
352 Reviews

352 Reviews of Clement Ford - Service Center

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March 16, 2018

Excellent service department. Best in area The service department has always been great to work with especially Tom Lenz. He always go the extra mile for my 5 car Ford family! More

by mmm40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lenz, Jim, Brian
March 16, 2018

Works Package service We called to see about getting an appointment for the Works Package within the next couple of weeks. We were surprised to learn we could come in that More

by Susan J Schuepfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan (scheduled appt. on phone), Tom Lentz (tech)
March 16, 2018

Good, quick service. Brian Bohannon was an excellent service advisor and is handling his new role overseeing the service department in an outstanding manner. Harlan and J More

by KK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Harlan, Jim
March 13, 2018

The Service Advisors are great! Service advisors are great! Not a hundred percent happy with the Professional Union Mechanics, but that's anywhere. Jim is a great car salesman also. More

by Tshowal495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
March 09, 2018

Inspection for license renewal. On time didn't wait long. Answered all question. Good experience. Employees very accommodating. Comfortable place to wait. Price was right. Thank you More

by LW ranger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees were very helpful.
March 09, 2018

Great Service I was greeted by professional friendly employees all of which had very welcoming smiles. Everyone was explained the service that was being done on my More

by Donna McAllister
Recommend Dealer
Yes
Employees Worked With
I don't remember the names. I spoke to three different people while there.
March 08, 2018

Rgular Service In and out in less than 30 minutes. You can't beat that! What a great job. It's why I continue to use Marshall Ford for my service needs. Howev More

by Ray E McCormick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
March 08, 2018

Oil change tire rotation Efficient and completed on time. Faster than previous times for same service. Pleasant surprise only took about 30 min. Justin was very attentive to More

by Jerry Crabdree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin McDermot
March 02, 2018

Service experience Excellent body shop. Have had a few issues with the service department but overall it's better than other dealer. I must say with the exception of 1 i More

by Greg Benson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
March 01, 2018

Quick service I have always had quick service. They take the time to point out any issue Or explain anything that will need attention in the future. More

by Kms106
Recommend Dealer
Yes
Employees Worked With
Justin McDermot
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